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About us
Award winning.
Business highlights
49 years of experience
Services we offer
The technical ability and system design expertise to deliver cool, crisp, healthy air from air conditioning systems we design. We service and install residential air conditioning systems in the Greater Houston Area since 1976. If you are buying a new home call us to inspect the system. If you are frustrated because you cannot get your system to deliver the comfort you expect call us.
Services we don't offer
No commercial work. Will only service roof top units that have walk out access or a built in stairs to roof deck.
Amenities
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 3
Assorted photos uploaded by Central City Air
Reviews
4.648 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 2% | ||
| 0% | ||
| 10% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 48 reviews
Connie B.
May 2017
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Darrell B.
Apr 2017
They come out twice a year for a heat check and an air conditioning check.
Darrell B.
Apr 2017
They’re good. It was an “A” for explaining things afterwards. We have been using them for about 12 years.
Bonnie G.
Feb 2017
I won't be using them again. I've done business with them previously in a span of over 15 to 20 years. They didn't show up on time.
Virginia H.
Jan 2017
I have been using them for like probably over 20 years. I had a coupon. They are honest. I do not think they have ever charged me for something they did not really fix. When they can get out after hours around weekends, they will if they can. They are a small company so they do the best they can. I think they are fairly priced. It is a fair price for what they do.
Virginia H.
Jan 2017
They did a fair job for what I got. They were professional and did the best they could.
Jennifer A.
Oct 2016
On October 1st our AC stopped working and we contacted our Whole Home Warranty Company. This began 3 weeks of frustration with 3 different service companies of which none could relieve us of the 85 degree plus temperatures we were experiencing in our home! Finally, our warranty company gave us permission to contact someone out of their network and we immediately called Central City Air who had helped us previously with the Dirty Sock Syndrome in our home. This was another issue Central City Air resolved completely where others had just used a “Band-Aid” approach. We spoke with Suzanne (President), after hours, who immediately understood our frustration and assured us that they would do everything in their power to get our system working again. She personally called our warranty company directly and her crew was in our home within hours of the call. Following a complete evaluation, Santiago and his team immediately made a diagnosis, had the system repaired and cooling in just a few hours. The technicians were very knowledgeable, courteous and professional. We would sincerely like to thank Suzanne and her team for their personal and professional approach to resolving our issue promptly. They diagnosed and repaired our system within just a few hours, accomplishing what others could not achieve in 3 weeks! They went above and beyond proving that customer care is their highest priority. We highly recommend Central City Air for their outstanding customer service, experienced technicians and the professional manner in which they conduct their business.
Angelique G.
Jun 2016
unknown
Larry S.
Jan 2016
unknown
Mark B.
Sep 2015
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Homeowner
Dec 2014
Very professional, thoughtful, respectful and responsive throughout the entire process.
Scott L.
Jun 2014
Absolute professionals. I interviewed four different HVAC companies and these guys found my problem and made my A/C work perfectly!!! It was a two week job.
Laura D.
Apr 2014
Central City Air is a professional organization. They have been my HVAC company for 15 years.
David C.
Aug 2013
Returned from a trip on Sunday evening to find the blower on the HVAC had stopped working. Did some troubleshooting of my own and determined that the outdoor compressor was functioning. Freon was circulating cold. Indoor unit was iced up but blower refused to kick on. Likely culprit was one of the following:
Bad capacitor on blower. Bad circuit board on blower. Bad blower. Electrical failure to the blower system.
Temperatures were in the 90s. We went out and bought a small window unit so we could sleep that night in one room. First thing Monday morning, I began calling AC repair services. The first two said that there were a lot of failures that weekend and could not get to it until TUESDAY! I got Central City Air and explained my situation, and they said they would try their best to schedule me in that same day.
Scheduled me for 4PM and arrived promptly. Ian (the technician) actually listened to what I had done troubleshooting-wise and didn't try to re-do all my steps. I found that refreshing, because often I find myself frustrated when a technician ignores what I'm telling them and does the exact same diagnostic steps I just told them I did.
He went straight to the blower unit, diagnosed the circuit board as bad, and happened to have it in the truck. WINNING!
Then he took some time to check out the rest of the system, including checking the amps drawn by the outdoor unit. Ended up replacing a capacitor there that was showing symptoms of degrading.
Overall, very professional. Very knowledgeable. Prompt. Fast, and reasonably priced. I am very happy.
Bad capacitor on blower. Bad circuit board on blower. Bad blower. Electrical failure to the blower system.
Temperatures were in the 90s. We went out and bought a small window unit so we could sleep that night in one room. First thing Monday morning, I began calling AC repair services. The first two said that there were a lot of failures that weekend and could not get to it until TUESDAY! I got Central City Air and explained my situation, and they said they would try their best to schedule me in that same day.
Scheduled me for 4PM and arrived promptly. Ian (the technician) actually listened to what I had done troubleshooting-wise and didn't try to re-do all my steps. I found that refreshing, because often I find myself frustrated when a technician ignores what I'm telling them and does the exact same diagnostic steps I just told them I did.
He went straight to the blower unit, diagnosed the circuit board as bad, and happened to have it in the truck. WINNING!
Then he took some time to check out the rest of the system, including checking the amps drawn by the outdoor unit. Ended up replacing a capacitor there that was showing symptoms of degrading.
Overall, very professional. Very knowledgeable. Prompt. Fast, and reasonably priced. I am very happy.
Larry S.
Jul 2013
Professional service from their technician, they are always on top of all aspects. The summer checkup, checks my units for performance during the hardest time of the year. They have a standard list and go through every item. I always appreciate the people that they employ and their honesty.
I have used Central City for almost 20 years and they are superb at design, installation and maintaining the A/C units. David Debian the founder of Central City always said it is not the heat it is the humidity! He designed his own evaporator coils and we have them in our house now. They truly know their business and don't just sell you something you don't need. Brian Dietzman heads up their design and does a remarkable job! Can't say enough about them!
I have used Central City for almost 20 years and they are superb at design, installation and maintaining the A/C units. David Debian the founder of Central City always said it is not the heat it is the humidity! He designed his own evaporator coils and we have them in our house now. They truly know their business and don't just sell you something you don't need. Brian Dietzman heads up their design and does a remarkable job! Can't say enough about them!
Response from Central City Air
"We appreciate our customer’s kind words and strive to deliver “Consistent Quality Service” with the best technical and design expertise available."
Leo T.
Jul 2013
usual ---very well. They found a crack in the furnace ,which could have had a serious result.
We've used Central for the system install 15 years ago and they have serviced it since. We will not use for our new system because of pricing ,but they are very capable.
We've used Central for the system install 15 years ago and they have serviced it since. We will not use for our new system because of pricing ,but they are very capable.
Response from Central City Air
"We appreciate our customer’s ratings and hope when the time comes that we have the opportunity together to look at value pricing without sacrificing. Our founder David Debien always encouraged comparison shopping and believed in quality no matter what. We understand the challenge of investment but believe in the value we provide. We also believe in working with each of our customer’s situations in hopes of enabling us to work for them, giving a healthy home solution, while still maintaining the viability of our business. Even if we can’t find a way to work together, we value our customers as individuals and do all we can to honor the loyalty our long-time customers have shown. We do find when we are compared item for item with other companies we are charging less for our work and materials and will absolutely sit down with each customer to analyze the work being done and associated costs to demonstrate our work value."
Brenda A.
Jul 2013
We were out of town, and got lightening strike or power surge or something. Fried porch lights, outside landscape lights, A/C circuit board, and several other things. Got back home to home over 85 degrees, Central City agreed to "work us in" because we were a prior customer. Although it was pretty late in the afternoon when the tech arrived, he was a welcome sight! He had the appropriate parts and did a professional, quick job. I would definitely recommend Central City to anyone. They are not the cheapest you can find, but theor service is always professional, and they will work with youto get you back up & running as quickly as they can.
KENT T.
Jul 2013
I had a leak in my evaporator coil. I was charged $620 to replace freon, which almost immediately leaked out. I then replaced the evaporator coil for about $2000. The work was done in a competent and timely fashion. I got a $175 replate on the $620, but I was still charged $445 for freon that leaked out almost immediately. I think this charge is unfair. There was no "fix" to the problem until I paid almost $2000 for a new evaporator coil. I would up paying $445 for a fix that did not work.
Response from Central City Air
"We respectfully disagree and are saddened. Here are the actual tickets and charges in our file. I am pleased that [removed member name] says “The work was done in a competent and timely fashion” once he made his decision 21 days later to have the un-repairable leaking evaporator coil replaced. • 5/20/13: Call for service downstairs air conditioner not cooling. Found leak inside the evaporator coil. System totally out of refrigerant and coil cannot be repaired. Customer elected to recharge in order to stay cool. Ticker #88728 9 pounds of R22 refrigerant $432 plus labor and trip charge or a total of $577.00 • 5/21/13: System Design Consultant visited Mr. Tedin for a quote for replacement of the leaking downstairs evaporator coil originally installed in 4/10/2000 for $1708.82. He was reminded that the leak was severe and should be replaced quickly. • 5/22/13: A Service Technician was sent to [removed member name] home as a courtesy to re-charge the system until he could decide if he wanted the coil replaced. • 6/8/13: [removed member name] called for service to recharge the downstairs system and for the upstairs system, which was not working. The upstairs system had a loose connection to the control board it was repaired. The downstairs system was recharged as requested with 6 pounds of refrigerant ($270.00). Ticket # 88911 total for repair and recharge $530.00 • 6-9-13: [removed member name] contacedt us again requesting that we add more refrigerant to the downstairs system. We informed Mr. Tedin that we cannot continue to add refrigerant to a system that leaked that much refrigerant into the atmosphere. We advised him to replace the evaporator coil ASAP. • 6/10/2013 [removed member name] agreed to proceed with the work as proposed on 5-21-13. He requested a credit on the refrigerant he used while he was thinking about it. The new coil was installed and in [removed member name] owns words “The work was done in a competent and timely fashion” and he was given the agreed upon $175 credit."
Roma H.
Mar 2013
I've been using them for years, and the staff is very knowledgeable and thorough. Additionally, the company stands behinds its products and its work which is why I chose them.
James(Jim) D.
Mar 2013
The technicians were very knowledgeable and did the installation well. Furthermore, the gentleman who services the unit is very personable and has become a good friend.
Cindy C.
Mar 2013
We have used them for all of our heating and air conditioning projects from check ups to unit replacements. Every experience has gone well, and Central City Air is the only company that we will use. Furthermore, they respond quickly to our calls, and they are the most professional company with which we have dealt.
Jan C.
Mar 2013
We use them for all of our heating and air conditioning needs, and the knowledgeable staff always does good work. This time was no exception.
HOLLY B.
Mar 2013
Everything went well. They were very knowledgeable and did a good job with the repairs.
Inge V.
Oct 2012
We’ve used them for about 15 years and have mostly had the same technician. They are always courteous and prompt and I wouldn’t think of using anyone else, even if they were much cheaper!
William L.
Jul 2012
Re
Licensing
Insured
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FAQ
Central City Air is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Central City Air accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Central City Air does not offer free project estimates.
No, Central City Air does not offer eco-friendly accreditations.
No, Central City Air does not offer a senior discount.
No, Central City Air does not offer emergency services.
Yes, Central City Air offers warranties.
Central City Air offers the following services: The technical ability and system design expertise to deliver cool, crisp, healthy air from air conditioning systems we design. We service and install residential air conditioning systems in the Greater Houston Area since 1976. If you are buying a new home call us to inspect the system. If you are frustrated because you cannot get your system to deliver the comfort you expect call us.
No commercial work. Will only service roof top units that have walk out access or a built in stairs to roof deck.