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Buffaloe Floors and Up
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings - Install,
About us
Buffaloe Floors and Up has set the pace in the floor covering industry for over 50 years. Skilled craftsmanship, attention to detail and the finest materials available keep our satisfied customers coming back and sending their friends. The installation crews have been working here for many years, and high quality installation is always a guarantee. We also have a full-time repair technician who has been with the company since beginning. Our business ethic is to give customers the best possible flooring for the best possible price. We also work exclusively with several home builders in the Houston area. Buffaloe takes great pride in operating with the highest integrity. Whether it is your home or business that you wish to make special, Buffaloe is your specialist!
Business highlights
60 years of experience
Services we offer
Ceramic Tile, Ceramic Wall Tile, Custom Area Rugs and Mats, Glazed Ceramic, Glazed Porcelain, Laminate Flooring, Porcelain, Residential and Commercial Flooring: Carpet, Shutters, Vinyl, and Glazed Ceramic Wall Tile., and Wood. We also do Window Coverings
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.899 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 2% | ||
| 0% | ||
| 3% | ||
| 1% |
Showing 1-25 of 99 reviews
Lydia W.
Dec 2022
Every person at Buffaloe Floors & Up that I interacted with in the process of getting new LVP flooring for my kitchen & den was friendly, professional & knowIedgeable. It was an overall positive experience from my first contact with Ronnie, the Sales Rep. to the completion of the installation. The years of operation of the company & the years of experience that Ronnie & the installers have in the flooring business was very reassuring to me. And Ronnie was always accessible either via phone calls or e-mails. Very professional! Pricing, warranties, variety & availability of products was a plus too. I would highly recommend Buffaloe Floors & Up to a friend as it was recommended to me.
Don C.
Aug 2021
Outstanding, great service, installation and prices. Totally satisfied.
Dorothy S.
May 2018
Absolutely perfect! The carpet is beautiful the price was right and the service us outstanding. This is the fourth job they have done for us and have always exceeded expectations.
Response from Buffaloe Floors and Up
"Thanks Mrs [Member Name Removed]! We hope you are enjoying your new flooring!"
Kimmi A.
Jun 2017
Floors turned out wonderful!
Richard R.
May 2017
The crews were always courteous and punctual. The floors were prepared in a very timely manner. The finish product only lasted 2 years compared to 20 years for the finish they removed.
John D.
Apr 2017
Perfect. Looks great.
Marta H.
Apr 2017
Floors and up where efficient and very professional. We are amazed at how great it looks and easy it is to keep clean with our active kids and dog.
Byron B.
Apr 2017
Showroom staff helped with selections and captured the look I hoped to achieve. Tear out and installation met timeframes promised.
Sharon B.
Mar 2017
The manager that helped us was very knowledgeable. Worked with our budget. The granite lot was great because we were able to pick the slab we wanted for the kitchen. Very nice people. Cleaned up after the install.
June M.
Mar 2017
This place has a huge selection. With so many options available, the help available to understand the differences in products was greatly appreciated. They helped us update the look of floors. The whole house looks and feels fresher. The installation crew could not have been more careful or respectful of my home and furnishings. The only surprise was that there were no surprises. It will be a "no brainer" who to contact when we remodel the kitchen next year.
Sania H.
Mar 2017
Excellent service, quality of flooring, and communication throughout. The designer did such a good job with the selection. Such a good eye to make my home beautiful.
Rachel H.
Mar 2017
exceptional customer service and the new floor looks fantastic!
Alvaro C.
Mar 2017
Huge selection of products in their showroom. Great sales rep that guided my decision based on my need. I have a pet so they recommended a specific product that wouldn't damage from my dog. Installation went very well and quick. They even put my furniture back and cleaned afterwards!
Michael F.
Aug 2016
Buffaloe Floor Covering and their contractor did a fantastic job. Ronnie Kristynik handled this project professionally and was available anytime we had questions. The installers used were top notch as well and knocked the job out quickly and efficiently this included tear out, removal, and working around furniture. They paid special attention not to damage our home, and cleaned up nicely; very professional. We are extremely pleased with Buffaloe and look forward to using them again very soon!
BILL B.
Sep 2015
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Gloria M.
Aug 2015
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Ana O.
Jul 2015
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Chris H.
Jun 2015
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Deborah S.
Jun 2015
Mary Harris is an excellent employee and the only reason I didn't cancell my order and begin again somewhere else. Dealing with our salesman , Enrique, was very frustrating. He was late for our first appt. Estimates were not the estimates I'd asked for. He went to a different store location for our second meeting , even though I had spoken to him an hour earlier. He did not offer to come to the location where I was waiting for him. Why would he think I wouldn't go to the location where we met before. Then told me the padding he'd suggested could not be sold with the carpet I selected. Obviously, he knew nothing about the carpet if he didn't know that when I chose it. Mary Harris explained to me why the other padding couldn't be used and helped me select new padding. She handled my sale. Between ordering and installation I emailed 2xs with questions that were not answered until I called and asked to speak with a manager. Installers came on time. Did a good job. I am disappointed in the carpet. It looks like office carpeting not for a bedroom. I said from the beginning I had never purchased carpet before. That I needed help. There was another $1,000 in my budget I would gladly have spent if someone had just showed me a comparison carpet or said this will feel too thin, anything ! What's done is done. I'll live with it. But I will not use this company again or recommend them to anyone. Our salesman made initial contact with us to send an estimate without the information I requested and to remind us to pay the balance. Other contact required multiple inquiries from me. Instead of feeling good about 3 new rooms of carpet I am disappointed. My own fault. I should have walked out when he wasn't at the 2nd appointment. I should have realized if he didn't know what padding went with which carpet, he didn't know much about carpet at all.
Kathleen S.
Jun 2015
They showed up on Wednesday and sent a subcontractor to do the work which was not at all what we agreed to, luckily my father was home but we had not planned for them to arrive that day. My dad went ahead and paid the contractor for the work, he asked the guy for a receipt and he said to ask the office as he did not have anything to write it out, when we called the office they said that they could not send a receipt as this was not their employee so we needed to contact the other gentleman for a receipt. They told me they were doing me a favor by recommending someone else and sending out some stranger to my house. I told them I never wanted a subcontractor and I hired them personally for the work so I will need the receipt right away from their end for tax purposes or should the tile crack and they refused to offer it. This is not what I expected from a top rated company on Angie's List and if I do not receive that receipt by the end of today I will be going to the attorney general's office for this company and for Angie's List.
Response from Buffaloe Floors and Up
"Regarding the scheduling, when speaking with the customer, she did admit that she had talked to several companies and was confused about which company said what. We had told her we could send someone “the next day” which was Wednesday, and we did. What I am sorry about is that our salesman decided that he would send our top tile contractor and just let the customer pay him directly, leaving our company out of the mix. We don’t get any money for the work, and the customer saves money. Often on smaller repair jobs, we do allow this so that our installer makes a little more money, and since we make very little on repairs anyway, it is usually the best way to handle these things. Our salesman should have explained this to the customer, however, and he didn’t make that clear. The same contractor would have gone to do the work either way, whether she was paying us or paying him. Most of these contractors do not carry receipt books around because for the most part, they are doing work on jobs for us not directly for the customer. Normally your cancelled check is considered your receipt for work done. The confusion came as the customer wanted a receipt and a written warranty on her work which she did not mention requiring before the work was begun. Since we actually didn’t receive any proceeds on this work, the warranty should come from the installer contractor who did the work. Unfortunately, we couldn’t pull him off of another job to come back to the office to write up a warranty and receipt. The customer was not willing to wait, so we did write her a receipt and warranty guaranteeing our installer contractor’s work by us, even though we did not receive any money for the work done. We are a top rated Angie’s List company because we try to be honest and forthright with our customers and we stand behind the work of all of our installer contractors. This particular contractor has been working with our company for nearly 20 years, and is an excellent installer. What the customer failed to mention is that this tile repair had been done multiple times before by other companies and it continued to have cracking problems, and now her tile has been repaired correctly with an anti-fracture membrane."
Elizabeth W.
May 2015
unknown
Response from Buffaloe Floors and Up
"DiMaria Flooring has been in business for over 50 years. We take great pride in our customers satisfaction, should any issues arise we address them immediately. In response to [member name removed] report, DiMaria flooring was a vendor for his project at his home, he did not contract directly with DiMaira Flooring. [member name removed] contracted with Angel Builders 32188 River Park Dr.Magnolia, TX 77355 (whom is now out of business). We have been paid in full my [member name removed] as all the work has been completed."
Diana M.
Apr 2015
Everything has gone pretty smoothly we are almost done. The tile is down and finished and I am so pleased with the work. We also had to come up with a solution for my staircase which they have done. I added extra work, painting all the baseboards and painting the railings on the staircase. I am ready for it all to be complete. The work has taken a little longer but not their fault you always run into little issues when working in an older home. I appreciate how nice everyone has been from the owner to my sales associate. Great experience and highly recommend using this company.
Linda A.
Apr 2015
Ronnie was very helpful with thinking thru details, patient with our selection process, not trying to high-end every decision, just helping us think about quality and bang for the buck. Workmen were super courteous and cooperated so well with other contractors working in the house. Everyone on time each day, clean when left each day. Excellent work.
TERRI L.
Mar 2015
We contacted Larry based upon a referral from friends. He came out the same week to inspect the home and give us an estimate. He thoroughly explained the challenges of tile removal and was honest about the amount of dust that would be generated in the process. He made recommendations on wood flooring and brought several samples to the house for our consideration. We verbally agreed to the work. Larry promptly prepared an estimate and we scheduled a date to begin the project. Due to other contractors falling behind on the home renovation we had to rescheduled several times. Larry was very patient with us regarding these changes. When we finally got started the Buffalo Flooring crew was fantastic, very experienced, friendly and courteous. The demolition of the tile took about a week. The crew cleaned up daily. The final result is beautiful.
MARY V.
Jan 2015
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Licensing
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FAQ
Buffaloe Floors and Up is currently rated 4.8 overall out of 5.
Buffaloe Floors and Up accepts the following forms of payment: CreditCard
Yes, Buffaloe Floors and Up offers free project estimates.
No, Buffaloe Floors and Up does not offer eco-friendly accreditations.
No, Buffaloe Floors and Up does not offer a senior discount.
No, Buffaloe Floors and Up does not offer emergency services.
No, Buffaloe Floors and Up does not offer warranties.