BRANDON FURNITURE

Purchased an antique sideboard. It is one of a kind, so can not be replaced. We took a digital photo of it in the store the day of purchase. Foolishly, I wrote a check for the full amount of $1154 that day, with the furniture to have the finish touched up and delivered later. I had purchased a dining set previously with Brandon Furniture and that experience went well. So I was mistakenly confident they were reputable. Upon delivery, it was clearly changed. They changed the cabinet doors to a different style and hoped we wouldn't notice. Also, they had darkened the finish way too much. We contacted Brandon Furniture about it. They said it was impossible to get the original doors back ... hmmm. I wonder why. If it had just been a finish issue, we could work with it. But changing the doors changed the piece. We no longer liked it. So Brandon Furniture agreed to refund us the full price of $1154.13 with a check to be delivered when they picked up the piece to return. They came a week later than the date scheduled at the end of the day on 2/14/09, and did not bring the check. A call to Amir Sanker of Brandon Furniture yielded the promise he would mail the check. That was on 2/14/09. Today is 3/27/09 and still no check despite several emails and phone calls to Amir. He is either deliberately delaying or outright lying about the refund. Hence this review. I strongly caution anyone from doing business with Brandon Furniture. They have two locations in Houston. I have filed a complaint with the BBB. Unfortunately, I did not check them out first. The BBB shows them with an unsatisfactory rating. Furthermore, they are difficult to find in the BBB database, because the address is listed as a P.O. Box in Sugar Land, whereas the stores are in Houston. I have since informed the BBB of this so they can rectify it and make it easier for consumers to research Brandon Furniture and their sorry business practices. Who knows how many consumers have not found them because of that.