Block Two Block Restoration

The house fire occurred on November 29, 2013.  Shon arrived to our house while the firefighters were still there.  We never asked him to come to our house, which in hindsight probably should have been a red flag.  Shon proceed to talk us into meeting with him the next day about rebuilding the home.  We met with Shon.  He seemed focused on making sure we signed a document that day, 11/30/13.  Everything is urgent with Shon.  He said we need to move quick so he could secure the property and prevent vandals from taking the undamaged possessions from the home.  I, as my mother’s power of attorney, asked Shon if signing the document locked us in to using him.  Shon is really good at never giving a direct answer.  Instead he gave a long answer than ended by inferring that at some point singing the document would lock us in.  The document said he would do the work and Shon would work with our insurance company. We later discovered there was small print at the bottom of the document that says if we ever bring Shon to court we would pay his legal fees.  We had the option to have a public adjuster to appraise the value of the property and content loss due to the fire, or we could just accept the appraised value by our insurance company.  Shon told us if we go to our insurance company without someone to explain values, our insurance company will short us funds we deserve.  We therefore trusted Shon and opted to use a public adjuster.  We later found out that by using this adjuster all payments made to Shon had to go through this adjuster, who also required a fee.  Shon didn’t tell us that this adjuster also gets 10% of whatever we pay Shon.  When I found this out from my insurance company I was very upset and called Shon about this.  Shon again talked real fast and tried to make it seem all ok, so I trusted him.  By that time, our 72 hour window had past and we were locked into a contract with Shon.  Our insurance company paid Shon roughly $50,000 to start work on the home, with the expectation of another $30,000 once the work was completed.  We personally paid Shon an additional $15,000 as well.  Therefore Shon has roughly received $65,000.  Shon said, at the very latest, our home would be done at the end of February 2014.  It is now August 2014.  Shon has not taken our phone calls and responded to numerous texts and voice messages. Hardly any work has been done to the home.  It is still not livable.  Looking back, Shon made it seem like he can make anythinghappen, he answered all our phone calls, gave us deadline after deadline, excuse after excuse, and has never delivered.  When we hired Shon his company name was Block To Block Restoration but it may have now changed to something like Express Fire Restoration.  Overall, we don’t want to see anyone else to have to go through a similar situation.