Anthony & Sylvan Pools of Houston

Promised me a reimbursement check after a major repair ($1800) and never sent it. Does not answer emails or phone calls. Approved warranty work for pool repair, agreed to cover the costs and is now ducking the bill. Worst customer service pool company in Houston area.

This company is a joke, all they care about is getting their money and once you pay them then your project will never be complete. I am on week 31 now (as of 2/13) when I was promised a max of 14 weeks and my pool still is not done. The project manager will not reply to me anymore, the scheduling lady replies but is incompetent and cannot get anything done. I have a punch list of items they messed up on that needs to be repaired and nothing is being handled. If you are looking to get a new pool installed DO NOT USE THIS COMPANY!

our inground pool and spa was installed by Anthony and sylvan back in 2011. we have never had any problems with it ever. the construction, plumbing and electrical is flawless. I would highly recommend Anthony and sylvan pools.

We had a great experience. The whole team we had was great!!! Burt, bill and Belinda was on top it all the way. Was super impressed with the crews, hardworking and quick, we were swimming in 62 days start to finish!!! Our pool turned out way more beautiful than we expected.

Professional, responsive, and gave us the pool weâ ve always wanted -Joey Perez assisted us in the process - we couldnâ t have asked for a better experience from start to finish.

My project manager Julian Biggs was really great. Always available to me and explaining what was going on!! Project on time the only problem was waiting on City of Baytown!!! Great job on everyone involved

The entire process was horrible and still have ongoing issues with them not honoring the warranty.

DO NOT USE THIS COMPANY. ZERO STARS. Signed contract August 2021. Excavation began November 2021. Everything started off ok until the last payment was submitted January 2022, which is the only way pool can be completed with this company. My design consultant had me down for tile around my raised bond beam however the company did not place tile all around and stated I never paid for it or ordered it. My design consultant was fired and could not verify so they wanted me to pay an extra $225 and would not go forth with my pool construction until it was paid. I paid remaining balance but was informed by my project manager (PM) that per his manager he would reimburse me if I gave them a good review. Come February 2022 my plaster was done and pool was filled and began to notice white discolorations throughout my plaster days after, which is suppose to be blue, even after adding necessary chemicals and constantly brushing. I tried for weeks to get ahold of my PM with no response to my messages or calls. Tried contacting main construction manager as well but no answer. Found out my PM was also fired from another contractor of the companys, which gave me the excuse that he was sick when confronted about the situation. It was not until almost a month later a scheduler informed me he was no longer with the company. I also had a pump issue March 2022 which forced the water in my pool to sit for 3 weeks further messing up plaster. Took weeks for a electrician to fix the problem after getting a call back from 1 scheduler after weeks of trying. Till today I still have not received any calls, messages, or voicemails back trying to address the plaster issue since the beginning of February 2022. There has been a complete lack of communication from the company with no decency for their customers investments, and would not recommend them to anybody trying to build a pool. My pool is still not complete and I am not at all satisfied with my experience with this company. It has been an absolute disgrace!

We signed a contract with Anthony Sylvan pools on August 8, 2020! We still have a cement pond in our backyard. This is the worst company I have ever worked with! Over a year to complete a pool? Ridiculous! They contract out every part of the pool build and no one from Anthony Sylvan is there to supervise or make sure things are done properly and they are NOT done properly! Do NOT use Anthony Sylvan, they should be so ashamed of the way they have treated us, but they've been paid 98% so why should they care? Please tell anyone you know NOT to use this company. they claim their customer service is the best. Read down after the first 3 glowing reviews to see how bad they really are. And they are not a 1 star either. They are a negative 10 stars!

They did a good job with building our pool and keeping us informed every step of the way. We are happy with the result.

Went well. Had to stay on them at the end for the final walk-thru. Some small details were never corrected. Overall good job. Patio area floor starting cracking 3 months after completion. Its November 2021 and we are still fighting the warranty dept to come out and repair. Very disappointed.

I will sum up this review for those that do not want to read the saga in one word: RUN! I purchased a pool package from them about 2.5 years ago. The salesperson was great and the price... I do not know that I would call it great, but it was about $55k for a 12x24 pool with a raised spa. In the end, the pool was beautiful, but like most things, beauty is only skin-deep. To start, the build process was a disaster. They assigned us a project manager only to fire him about 2 days into the job and never replace him. I spent more time managing the job than they did. The dig and gunite were fine- no problems really. That is where good luck stopped. My pool design is where the edge is raised about a foot out of the ground. So, the pool looks like a raised flower box so to speak sitting a foot out of the ground and you can sit on the coping all the way around. The spa is raised above the pool about 1 1/2 ft and spills into the pool. I have white Carrara marble on the outer wall sides of the pool and white travertine as the coping. It took them 3 sub-contractors to put the marble on correctly- and by correctly I mean level - i.e. the outer sides of the lower box were not angled inwards or outwards from the surrounding deck but properly placed perpendicular to the ground and the coping so it forms a square bench-like edge around the pool. The first 2 contractors literally put the marble tiles on in all sorts of non-plume directions. I came home one day to find them even cutting the corner tiles angles so they would line up with each other. When I confronted them they acted like they could not understand what was wrong. I threw them off my property and told them to send someone with an elementary school level understanding of basic geometry. The 3rd tile people were good. They finally got it right but that whole experience took about 2 months of me supervising them without a project manager. It took in total about 6 months to finish the pool. They destroyed almost every part of my yard - even the parts not near the pool. The plumber used a small backhoe to dig a foot deep trench instead of a shovel tearing up everything in its path. Before they put in the french drains I told them **you either dig this by hand or you replace all the damaged sod and gardens**. They agreed but after the plumber of course did not do that I called the lady coordinating the sub-contractors and she refused to fix things quoting the contract. I had to call the main construction supervisor to get it fixed as promised. Once we finally get the pool finished and filled with water I thought our troubles would be over. NOPE. The pool has nearly continuously leaked the past 2.5 years. To add insult to injury every time I reported a potential leak the incompetent warranty lade, Valerie, said it was evaporation and blamed me- despite my yard overflowing with water. Their first and second and third response is **It is your fault. You are mistaken. It is not the pool** First, it was the grout around the skimmers. They fixed this 3 times over the past 2.5 years until I had a leak detection company come out and tell me whoever was sent puttied the cracks instead of grouting them as they should have. Upon learning that this had been improperly fixed I called them and they were going to send the same sub-contractor they sent the first 3 times, to fix it a 4th time. My response was **oh no, you are not. Why would I trust the idiot that did not do it right the first time, so they could try a 4th time?**. I made them pay the leak detection company to fix it properly. Unfortunately, that did not stop the leaks. My pool continues to leak- at a rate of about 1.5 inches per day- flooding parts of my yard. Find people who are responsible and actually oversee their work.

I am a 2nd generation pool owner by Anthony and Sylvan pools.

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Overall 5 star rating. One person was not good. The scheduler - Bianca. -She was terrible with communication. I would leave many messages for her, and she would never call back. The Customer Manager was awesome. He called back right away, and answered all of our questions. All of the others were very kind and trustworthy. I was never afraid to leave them alone to do the work. The company has wonderful people and workers. Scheduler Bianca never called to let us know when the pool would be inspected or when it actually was inspected. It failed inspection. The issues were corrected last week. Again - the other scheduler was very good, however Bianca never contacted us at all about anything that we asked for.

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Our designer was great! He was knowledgeable and receptive. He did a great job!

Excellent job.

I would recommend them!

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Ray is an excellent guy to work with. He showed up twice when the weather was bad, just to make sure that my pool wasn't frozen!

Every step of the process handled with professional staff. From the greeting at the showroom and site visit from Salesman to the Project Planner and onsite Manager. Very pleased with progress and expert advice from Project Manager during regular and frequent visits. Office Staff is very good at keeping scheduled updated and revised. There is good flow of communication between the contractor and customer.

Very professional!