Allied Powder Coating

"Dear (removed member name), Thank you for your kind words. We are always appreciative of hearing comments of our customers' experience. Have a wonderful week, The Allied Team"

"Good day [removed member name], I see that your rating of us was not the best. That being said, I would like you to call me so that I can better understand where we missed the mark. Much obliged, Steven 713-741-9779"

"Dear [member name removed], Thank you for taking the time out of your schedule to review us. Remember to take care of the powder coat finish by spraying on wax every season. Give us a call if you need a further explanation. Much regards, The Allied Team"

"Dear Mr. (member name removed), Thank you very much for your review. We wish you many more years of enjoyment with your outdoor furniture. Please let us know if you have any questions regarding the maintenance and upkeep instructions. Much regards, Steven Allied Powder Coating 713-741-9779"

"Dear Mr. [member name removed], I must apologize for this mishap. Although it is stated in documentation that we reserve the right to switch out hardware/end caps if warranted, I do agree that some verbal notice would have been appreciated. That being the case, your situation will be brought up at our next meeting to improve on this process. Once again, apologize for our lapse. Thank you for bringing this to our attention. And we are glad you are enjoying your furniture now."

"Dear [member name removed], Thank you so much for the kind words. We wish you many more years with your refurbished set."

"Good day Mr. [removed member name], I am very sorry to hear about your experience with us. You are correct that we abrasive-blast your furniture down to its original metal. This not only removes surface rust, but it also creates a deeper anchor pattern for the powder coating to bond to. However, due to the manufacturing and construction of these pieces, there are limitations as to how far the blasting and coating can reach. Every piece of furniture is different. Over time, moisture will permeate through any seams, crevices, or pinholes that the furniture inevitably has. Rust seepage will occur from these areas due to the nature of metal furniture construction. This rust seepage, if left unattended, will eventually yield rust stains appearing on top of properly coated metal substrates. Continued neglect of these issues will result in rust penetration under the coating which will lead to coating failures. The duration of time it takes for these issues to develop is dependent upon the environment which the furniture is subjected. To avoid this problem, we strongly recommend proper care and maintenance as such as washing & waxing several times a year. In fact, as stated in our warranty package, the first waxing should be performed in the first 30 days to greatly inhibit the rusting process. Unfortunately, all metal inherently rusts. But there are ways to slow it down. Specific to your situation, the rust seepage has been cleaned away first. Then the wax should be applied to trap the seepage in and keep the moisture from further exposure. I am very sorry that you felt that you were lied to. We do our best to write and deliver warranty documents that clearly define the limitations of our work. As with all outside products, there will need to be some additional care given to elongate their life due to the harsh weather conditions of South Texas. Please see the part of the Maintenance Instructions for metal care. Excerpt from our Maintenance Instructions… “To perform this process, a clear automobile wax (Liquid Spray Wax – No Streak Formula) should be liberally applied to the frame giving particular attention to all joints and crevices. The wax should be removed following the wax manufacturer’s instructions. Frames should be routinely washed with a mild solution of clear, chlorine-free, laundry detergent and warm water. For steel and wrought iron furniture, Allied recommends waxing the furniture per the instructions above following every cleaning. If rust spots appear due to chips or scratches, use fine grade sandpaper to clean and then lightly touch up the area with a matching rust resistant paint. Periodically replacing any worn plastic feet inserts will also help prevent rust stains on your patio surface….”"

"Dear [member name removed], We are so pleased to hear about your positive experience with us. We have been making tremendous strides to improve our customer service and customer satisfaction. It's nice to know that it is working. Enjoy your furniture and please let us know if there is anything else we can do for you. Much obliged, Steven"

"Dear [member name removed], Thank you so much for your kind words. We strive to focus on customer service. On a separate note, you will soon realize that cleaning and waxing the furniture is not that timely. As mentioned in the instructions, be sure to give a little extra wax to the joints of the furniture as that this where moisture accumulates. Please let us know if you have any questions or need any advice about your outdoor set. Once again, thank you for sharing your experience."

"Good day [member name removed], Thank you so much for sharing your positive experience. If you happen to have any questions arise about your set or other pieces in your back yard, don’t hesitate to ask. We want to be here for you for the long haul."

"Dear Ms. [removed member name], We’ll be sure to pass on the compliment to Joe. He is a very nice and sincere individual, and it is seen in his customer service. Thank you for the review."