"To start with, she is accusing us of theft and said she had cameras on her property and I spoke with the boys and we were willing to show our faces and she said she was going to take us to court and she didn't. If she had cameras, if she accuses someone of theft it's because there is evidence and the photos she sent are taken from the internet. What a coincidence, they were worth $2,000 each, which were 3 in total, $6,000. Now she says they are $9,000. She is just getting tangled up because she didn't act at the time. This happened several months ago."

"Maybe English was not spoken perfectly. At the beginning, I told her that it was impossible to do it in 2 hours. I had too many things and many loose things that were not packed. It was not possible to even move because of how much I had in the living room. Everything was prepared and a lift was used. I protected the furniture. I had televisions and several pictures. I even asked her to cover delicate items. We are not magicians at performing magic. It was impossible to do it in 2 hours because of how much I had. We are movers and we try to do the best we can so that the client is satisfied. If she has hired other companies that move things without protecting them, maybe that is the case."

"We are sorry for this inconvenience.. there was a terrible miscommunication issue, we got there with very positive attitude and ready to work but understand that you wanted to move the whole house in 3 hours and please understand that is not physically possible which made us feel under pressure.. we apologize for this unfortunate episode. We wish you all the best!"