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ABC Home and Commercial Services

3.9(
227
)
Pest Control, Lawn Service, Pool and Spa Service,

About us

ABC Home & Commercial Services is family-owned and operated, staffed with entomologists, urban pest managers, and trained professional technicians. ABC serves residential and commercial customers and has become the largest, independently owned and operated pest control company in the state of Texas.

Business highlights

Emergency services offered
76 years of experience

Services we offer

Commercial & Residential Services: Pest Control (Natural Pest Control, Mosquito Control, Termite Control, Rodent & Wildlife Management, Bed Bug Treatment, Wasp & Bee Removal), Pool Services (Pool Cleaning, Pool Remodeling, Pool Replastering, Pool Cleaning, Pool Repairs), Lawn Care (Lawn Mowing, Landscaping, Sprinkler Repair, Tree Removal, Tree Care & Trimming), Christmas Lights Installation

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

0%

Accepted Payment Methods

  • American Express
  • PayPal
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 1
    Lawn
    View Gallery

    Assorted photos uploaded by ABC Home and Commercial Services

Reviews
3.9227 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
56%
4
15%
3
5%
2
10%
1
14%
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Showing 1-25 of 227 reviews
S C.
Jun 2024
1.0
$130,000
ABC states they are a Christian family owned business that cares about its customers but unfortunately I have experienced the opposite especially during a spouses life and death situation. We hired ABC to eradicate pest problems at 2 homes last summer. They completed the treatment at both homes and I signed up for the monthly warranty for $50.00 a month per home where they would come out every few months to recheck for pests. We were able to schedule 1 recheck but unfortunately my husband became ill, collapsing, becoming unconscious and turning blue 2 to 3 times a week requiring me call to call 911 and my husband being in the hospital coding blue twice. When ABC contacted me to schedule the next recheck, I explained that either my husband was too ill or hospitalized and we could not schedule at that time. My husband ended up being in the hospital all of January and passed away in February. The company again called to schedule and I explained that my husband had passed away and I could not function, much less think about scheduling a recheck. They said they sympathized with my situation but were cancelling my warranty on both homes because they had not been able to come back out since the first recheck. ABC didn't care that my husband had been in and out of the hospital 2-3 times a week and had passed away. I reached out to the customer service manager to only get a reply that they sympathized with my situation but it is stated in their warranty that they can cancel if they are not able to do their rechecks. They did not care that my husband of 37 years and I had been through h*** since last summer and he had just passed away. Not to mention that I am the one that should have been upset because of their lack of empathy especially claiming to be a Christian family owned business and continuing to pay $50.00 a month per home when I couldn't have them do the recheck. I never complained and fully understood my obligation to pay the warranty even though I couldn't have them come back out yet. To make matters worse, I explained on-line when I set the appointment that I couldn't see it online and needed a copy in person when they arrived. I didn't see or sign the contract, which was not printed out but on-line until the services were complete and the heat treatment lifted the new vinyl floor at one home and I still didn't complain. This company didn't care about their customer and refused to make an exception in this painful extenuating circumstance. I am very upset with their lack of empathy and understanding."
Teresa B.
Jun 2024
1.0
$350,000
Lies and deceptive sales practices. I had a rodent problem in my garage - (where they knew it started and was most severe ) a much smaller problem in attic. There was thousands of dollars of damage to a car kept in the garage. That’s how I realized ubhadcacpriblen. I was told if I agreed for them to do the work: to put traps, seal the small areas near the roof and eaves, AND had the bimonthly pest control. Then, they would warrant and come back no charge if I ever had a problems again. LIES!!! The salesman knew the garage was the biggest issue and NEVER, EVER said the detached garage is NOT covered under the warranty. He knew it wasn’t but DID NOT say anything bc he knew I would get more bids and prices. My big concern was to keep it from happening again and having damage. Turns out they have not even been checking the garage- I work and can’t be here at the times they come during the day. I found signs in upper loft of garage and called them. They came and the first words out of the technician’s mouth is - the garage isn’t under warranty only to the breezeway. Even he knew - his supervisor said the same thing. So all these months of bimonthly was for nothing and they can’t check attic unless I am here. I’m paying $80 for a roach spray outside that’s not even worth $15. I have left messages for a call from management after I called to complain. I sent in a complaint on their website. Yes I should have read all the fine print but I was wrong and thought I could trust this company bc they had been in Houston for a while. I think it’s bc with to many people moving here they don’t need customers to return they just keep getting the new people like me who have never used them and learn the hard way. RUN from this company if the people who come to give you estimate are moving their lips THEY ARE LYING!! End of story!! There is no real warranty -
America C.
May 2021
1.0
Initially, the first technicians sent were great. It was at the last year, we started to have ant and flea infestations. We complained and had a horrible experience. The manager instead of coming over, resent the same technician. I think he was stealing the product because when we started saying something things got better. But I was furious because our dog died due to the flea treatments he had to receive since he was too old and had underlying conditions, which the company owner and his technicians were not understanding. Long story short, the technician they continued to send started to offend us. On the last visit, he was so offensive I thought I had to call the police since he was so upset because we complained. I had to request money back for the rat problem we had and nothing was done. I had to pay another company to take care of it. Overall, I would not recommend it. They start good and as soon as they get a hook on you they do not maintain a good level of service.
Response from

"Hello America: We hold our employees to extremely high standards. In addition, we take feedback from our customers very seriously and do everything we can to make things right when we fall short of expectations. When we learned that you were unhappy, we made several return visits to treat your home at no cost and refunded the cost of your annual rodent control service agreement."

Justin D.
Dec 2020
1.0
$1,000,000
I have been a loyal customer for several years, I have used almost every single Residential service in the last year or so (pest, rodent, mosquito, landscaping, lawn, irrigation - everything but pool services - I don't own a pool), I have spent literally thousands of dollars this year alone, and I have referred ABC to my friends for years. BUT I WILL BE CANCELLING ALL SERVICES MOVING FORWARD, and not only will not refer people, I WILL BE ACTIVELY REFERRING PEOPLE TO ABC's COMPETITORS, do to the atrocious and inexcusable customer service experience I received with the Christmas Light Installation service this year, as well as my Lawn Service. Despite being told in 2019 when I bought the lights that someone would call me in early November 2020 to schedule the install, I don't believe anyone called me, so I called on November 13th to schedule. Despite not getting my call and SPENDING THOUSANDS OF DOLLARS WITH ABC IN THE LAST YEAR ALONE, I was scheduled for 2 weeks later - the week of Thanksgiving. For some reason, when that week came, I was put on the Friday of the schedule. Of course, it rained Friday, and I did receive the robo-call for the re-scheduling, but NO ONE EVER CALLED WITH MY UPDATED TIME. I called on Monday 11/30 to ask and specifically asked to have this complete by Tuesday 12/1 (how far back from Friday would I be pushed!?!), BUT NO ONE RETURNED MY CALL. I called again on Tuesday 12/1, and I was told I was scheduled (without me being informed) for Thursday 12/3. WHY WAS I PUSHED BACK TO THURSDAY? I was told that because rain was expected on Wednesday 12/2, but this does not change the fact at all that I was originally scheduled on Friday 11/27 - I should have been scheduled for Monday 11/30 or the latest Tuesday 12/1 - none of this mattered because NO ONE RETURNED MY 2ND CALL!!!!..... (BTW, did I mention that I ALREADY PAID the hundreds of dollars service fee weeks ago!!!) So, I called again today, spoke to Candace, and while I understand she is addressing, I have no faith in ABC's system right now........ The other issue I explained was that I have ABC's Irrigation Guy telling me that the 4 (YES 4) sprinkler heads that are damaged were caused by lawn mowers..... Guess who does my lawn service!?! ABC Guess who never had problems before with their prior lawn service and spinkler heads? Me.......... ABC is done with me. I have no choice but to proceed with ABC for my Christmas Lights this year - I don't know what to do.... I bought the lights from them last year, and of course, the lights are already dead.... So I need them to replace some strings as a part of their service - they have handcuffs on me..... This is all especially upsetting given ABC's Owner Raleigh Jenkins disgusting PR campaigns with charities trying to promote himself as a good community citizen, while simultaneously raking his customers over the coals and providing the worst customer service experience I have encountered in a long time. It is terrible. UPDATE 12/2/2020 10:33 AM: The "solution" that was just offered to me (after apparently being consulting with ABC's Owner) was to come out tomorrow to install my lights... Nothing else. I am literally in the same position that I was in when I wrote my bad review and nothing was "made right".... Also still not raining at my house.
Response from

"Hello [Member Name Removed]: As we mentioned on the phone, we apologize for the experience you had with ABC. We have high standards for the services we provide and our customer service, and we fell short with you. We sent a supervisor to your property to address the issues you mentioned, and we have taken steps internally to make sure something like this doesn't happen again. Thank you for bringing this to our attention, as we take customer reviews very seriously. We appreciate your patience while we worked to make things right."

HARRY V.
Aug 2019
2.0
$14,415
Not a good experience..........On Monday, I SCHEDULED INITIAL PEST CONTROL SERVICES FOR THURSDAY, 8-29-19 ( tomorrow) and gave them my VISA Card info , since they required to be PRE-PAID in advance. Shortly thereafter, I learned that another Pest Control Co. was already scheduled, so I called 832-678-4950 ( a contact number left on my Text Messages by Ethan Williams, an employee at ABC ) to Cancel the INITIAL SERVICE about FOUR (4) hours later. I never heard back from anyone,so............. Today (8-28-19), I called ABC as a ** to confirm the Cancellation, which was done, but ABC REFUSED TO CREDIT my VISA account, stating that once an appointment is scheduled, there will be NO REFUND !!!!! Even if I never get the service. I was shocked to hear that...... Such a policy amounts to taking a customer's money without providing ANYTHING OF VALUE. That seems DISHONEST.....I feel like I've been scammed.......Maybe my credit card co. will step in and prevent this conduct from unjustly enriching this service provider.
Response from

"Hello [Member Name Removed]: We take customer reviews very seriously, so thank you for letting us know about this miscommunication so that we could reach out to you to try to make things right. We have canceled your account and issued a refund. We apologize for the confusion and frustration. We strive to be clear and transparent in all our communications, and unfortunately, it sounds like we fell short with you."

Luisa T.
Oct 2018
4.0
$16,500
I been using the company for so many years now, even tho they increase their price so very often. Recently they have send a technician for our quarterly treatment that did not do a great job, I told him that I been seeing ants in my backyard and front yard. After 15 mins he was done, he said he only see one in the front yard. I told him I’ve seen some too in the backyard. He did not even bother to check on it and just left. So I did my inspection, he even missed a mound in my front yard and also the backyard. I even filled out their review section and comments on this. They did not bother to answer, will not use their service anymore. I pay $165 for a 15 mins job, and was not even completed!
Response from

"Hello [Member Name Removed]: I'm so sorry to hear that you had a less-than-ideal experience with ABC, and that you did not hear back from us after providing us with your initial feedback. We take customer reviews very seriously and strive to always provide the best pest control and customer service in the Houston area. We'll be in touch to make things right. I hope we have the opportunity to earn back your trust and your business. Sincerely, Cameo Jenkins"

Jenny W.
Jun 2018
1.0
$85,000
Had an $850 commercial rodent exclusion contract which included setting 40 traps and checking them every 2-3 days for 5 times. They did nothing more than put peanut butter on wooden snap traps and then sent a tech to come out and check them. Each visit he was here for no more than 5-15 minutes depending on how many questions I had for him. (Each visit was $125). After the second visit we were not catching any more rodents and I suggested that he refresh the peanut butter since it was a week old. However the tech refused to do it and said it wasn’t necessary. Also didn’t take all the traps with them when they left. We know this because we smelled a stench and then found a dead rodent. The technician knew we were still having an issue on his last trip and said he would come back out again for free. But when I tried to schedule another visit he told me to call his supervisor and the supervisor said I needed to sign another $850 contract. During our initial consultation, the supervisor said they could help us seal points of entry he identified but after we got started I waited and waited for an estimate from them to do it and he never provided one. So basically we paid for rodent exclusion services while the rodents were still able to get inside. The work they did was basically useless. $850 down the drain. We’ve had monthly pest control service with this company for over 30 years. They obviously do not care that we have been loyal customers for more than 3 decades. They do not take any ownership of their job or any pride in the quality of work done. I’ve had problems with the company before but this recent experience was the deal breaker and I will be taking my business else where.
Response from

"Hello [Member Name Removed]: I am very disappointed to learn that we let you down. The experience you describe absolutely does not reflect the reason many customers have stayed with us for decades, nor does it reflect the high standard that we expect from our employees. We take these reviews very seriously and value long-time customers, so we will take steps internally to ensure that this does not happen in the future. Please accept my apologies. Sincerely, Cameo Jenkins"

Catherine W.
Mar 2018
2.0
Last November, I called and requested that their irrigation technician come to my house because my sprinkler system appeared to be leaking down the side of my driveway between my house and my neighbor's. He was on time and responsive to my concern. He looked at the area out of which water was coming and stated that it was not from my system. I questioned that as water water was dribbling from this area. He stated again, sounding like he knew, that it was not from my system. So I asked why is there water coming out and he replied that it must be coming from another sprinkler system up the street and travelling down through the ground until this area, the lowest point. That seemed to make sense to me, so I accepted that answer. He offered to come back the next week to check it and winterize my system. He did come back to check it and stated it was still no my system, but did not winterize it which I am just figuring out now as I have a repair person at my house who discovered a crack in one of the control pipes. When this repairman went to turn on the valve to check for leaks, he found that it was never shut down as the ABC technician stated he would do. I am upset because maybe if it had been winterized, it would not have cracked costing me a lot of money now. At the same time, I had one of their landscape designers come out as I wanted to update the beds near my foundation in the front yard. He took measurements and said he would get back with me but never did. Maybe my house is too small, it certainly isn't anywhere as grand as the houses shown on their commercials, but I did expect at least a follow-up call of some sort. Both gentleman were professional in their appearance and demeanor, but the follow through just does not seem to be there with ABC's representatives, at least not in my case.
Response from

"Hello [Member Name Removed]: I'm sorry to hear that you had a frustrating experience with ABC. I apologize that we did not call you back with an estimate for landscaping work. ABC takes on all types of jobs, so I'm checking to see why you fell through the cracks to make sure that this doesn't happen in the future. In terms of your irrigation repair, I'm not sure without seeing your system whether the cracked pipe was something we could have prevented with our winterization techniques or whether this might have happened no matter what preventative measures we performed. Regardless, we are trying to contact you, as we stand behind our work and would like to have the opportunity to make things right. Sincerely, Cameo Jenkins"

James A.
Feb 2018
5.0
Yes, I recommend this pro
$80,000
Blocked entry points and trapped.
Response from

"Hello [Member Name Removed], Thanks for your review! Please let us know if you need anything else!"

Robin H.
Jan 2018
5.0
Yes, I recommend this pro
$12,500
ABC brought a bed bug detection dog out and the dog did his thing. I was told this service was 99% accurate, but I felt comfortable when the dog didn't find anymore. Yay! The other companies do the expensive heat treatment even when only one bug is detected. The exterminator explained that having only one bug is very rare, but it happens.
Response from

"Hello [Member Name Removed]: thank you so much your review! I am glad to hear about your experience, and if you do need any other help, please let us know!"

Dean K.
Oct 2017
3.0
Poorly, I canceled my service.
Response from

"Hello [Member Name Removed]: I'm so sorry to hear that you are no longer a customer, but I'm glad you provided us with this feedback. We do our best to give customers a heads up before we arrive, as we can encounter unexpected circumstances while servicing other homes which cause our technicians to arrive later than we anticipated for scheduled appointments. We rely on our customers to answer these final phone confirmations so that our technicians don't arrive, only to find out that the customer isn't home and services can't be performed. In your case, I am disappointed that we missed you on a few occasions and that this led to you canceling your service. We are reviewing our policies to see if we can make this experience better from the customer's side so we don't cause this kind of frustration in the future. We hope to have the opportunity to earn back your business. Sincerely, Cameo Jenkins"

Cheryl B.
Sep 2017
5.0
Yes, I recommend this pro
$7,100
Response from

"Hello [Member Name Removed]: Thank you so much for leaving us a review, and I am glad to see that you received a positive experience through our services. If you have any other issues, please do not hesitate to let us know! Sincerely, Raleigh Jenkins"

GAYNOR J.
Sep 2017
5.0
Yes, I recommend this pro
$7,000
.
Sylvia P.
Aug 2017
5.0
Yes, I recommend this pro
$6,500
I have a service contract with them. The work took about 20 minutes for one worker. I've been using them for about 15 years. They're pretty good. Whenever they come out it always works. I don't have any complaints.
Samuel P.
Aug 2017
5.0
Yes, I recommend this pro
$4,000
They come out every two months.
Response from

"Hello [Member Name Removed]: Thank you for leaving us a review! I am glad to see that you liked our service. Please do not hesitate to contact us again, for we like to help make your lives a little easier! Sincerely, Raleigh Jenkins"

Charles S.
Jul 2017
4.0
Yes, I recommend this pro
$7,500
They tell you they're coming back and the guy usually shows up on time.
JESUS R.
Jun 2017
5.0
Yes, I recommend this pro
$75,000
perfect, on time, follow up was great
Response from

"Hello [Member Name Removed]: Thank you so much for choosing ABC, and I am so glad to hear that our services have been on time and helpful with getting rid of those mice. If there are any more issues or problems, please do not hesitate to call us. We look forward to assisting you and helping make your life a little easier! Sincerely, Raleigh Jenkins"

JESUS R.
Jun 2017
5.0
Yes, I recommend this pro
$75,000
Excellent job it was a small number of mice. A total of 4 were captured, their follow up is great and the warranty is fantastic.
Response from

"Hello [Member Name Removed]: Thanks again for your business and for taking the time to leave us a review. It's thanks to our loyal customers like you that we have been able to serve the greater Houston community for decades! Sincerely, Raleigh Jenkins"

Nuri N.
May 2017
5.0
Yes, I recommend this pro
Well although I did not like that they would not come out to check on the rodents and instead asked the client to do it.
Jason P.
Mar 2017
4.0
$16,261
I do think they do a good job as my home never had any problems with bugs. However they seem to be priced almost 2 times higher than every other local pest control company I shopped.
Response from

"Hi [Member Name Removed]: Thanks for taking the time to leave us a review, and thank you for your business. I'm very happy to hear that our pest control services were effective, and that you have had no further issues after we treated your home. ABC prides itself on providing superior home services and only hiring the best of the best, so that our customers know we treat their homes as we would our own. If you have a problem in the future, I hope we can be of service. Sincerely, Raleigh Jenkins"

Barbara L.
Mar 2017
1.0
Was not happy with overall service. Was given an estimate for the repairs and the actually cost came back at over $200 above the estimate. Feel like service person could have given a better estimate. Service person was an hour later than times given. Will not use again.
Response from

"Hello [Member Name Removed]: Thank you for bringing this to our attention. I am very sorry to hear that you felt you were overcharged. We looked into the issue on our end. What I learned is that after the initial estimate for repairs was submitted to you, our technician discovered that your irrigation system needed new wiring. He let you know that this additional work would be done at an added cost, but he must not have been clear. We apologize for the miscommunication, and have credited your account for the amount over the original estimate. Sincerely, Raleigh Jenkins"

Richard K.
Jan 2017
5.0
Yes, I recommend this pro
$3,500
They do our full service well. It is routine maintenance and takes them about 20 minutes. I think it is expensive for 20 minutes of work. As for responsiveness, it's never been really that type of situation. It's more of a regular routine maintenance thing so... there are times when we called for service, it's never been immediate. The guy who does the routine service, he's here regularly so I guess it's an A.
Margaret C.
Nov 2016
3.0
$21,500
There was confusion about the prices after services were complete. Technician had to come out again. Job was supposed to take about 1.5 hours and the technician was done in about 40 minutes and did not check for ants as he was supposed to. the next day we destroyed about 4-5 huge ant mounds ourselves. we expressed our disappointment with ABC. Won't hire again.
Patricia Q.
Oct 2016
5.0
Yes, I recommend this pro
They came out and inspected the air ducts, and said that there is no mold in my attic. The air ducts were old, and that was were all the black stuff was coming from. The air ducts needed to be replaced. They also clean, do my pest control, they do it all.
Ed W.
Jul 2016
4.0
Yes, I recommend this pro
$4,400
They do a lot of services so they take care of our pool plus they do pool repairs. They provide all of the chemicals. We could probably get it cheaper but it’s consistent and getting take care of. They are all very professional.
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Showing 1-25 of 227

Licensing

Bonded
Insured

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FAQ

ABC Home and Commercial Services is currently rated 3.9 overall out of 5.
Monday: 6:00 AM - 12:00 PM Tuesday: 6:00 AM - 12:00 PM Wednesday: 6:00 AM - 12:00 PM Thursday: 6:00 AM - 12:00 PM Friday: 6:00 AM - 12:00 PM Saturday: 6:00 AM - 12:00 PM Sunday: 6:00 AM - 12:00 PM
ABC Home and Commercial Services accepts the following forms of payment: American Express, PayPal, Check, Visa, Discover, MasterCard
Yes, ABC Home and Commercial Services offers free project estimates.
Yes, ABC Home and Commercial Services offers eco-friendly accreditations.
Yes, ABC Home and Commercial Services offers a 0% senior discount.
Yes, ABC Home and Commercial Services offers emergency services.
Yes, ABC Home and Commercial Services offers warranties.
ABC Home and Commercial Services offers the following services: Commercial & Residential Services: Pest Control (Natural Pest Control, Mosquito Control, Termite Control, Rodent & Wildlife Management, Bed Bug Treatment, Wasp & Bee Removal), Pool Services (Pool Cleaning, Pool Remodeling, Pool Replastering, Pool Cleaning, Pool Repairs), Lawn Care (Lawn Mowing, Landscaping, Sprinkler Repair, Tree Removal, Tree Care & Trimming), Christmas Lights Installation

Contact Information

5415 Theall Rd, Houston, TX 77066

Service Hours

Sunday:6:00 AM - 12:00 PM
Monday:6:00 AM - 12:00 PM
Tuesday:6:00 AM - 12:00 PM
Wednesday:6:00 AM - 12:00 PM
Thursday:6:00 AM - 12:00 PM
Friday:6:00 AM - 12:00 PM
Saturday:6:00 AM - 12:00 PM
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