AAA LOCKSMITH CO

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Bar none - the most bizarre and unprofessional experience ever with a service provider. I used AAA before and had a good experience so when I didn't get a quote over the phone for the work I wanted done, I didn't think there would be much of an issue as pricing was fair on the previous outing. Tony showed up early to my house. It took 10 minutes and a great deal of patience to explain what I wanted. By the way the goal was simple- 1 key to work in 4 locks! I used the term marrying a key to lock and was told to stop. It was confusing to Tony. Just as he began to work on the first lock, I asked him for an idea of the cost. This made him visibly upset and was bothered that I hadn't already gotten it. He became even more frustrated when he couldn't do it in his head and said "I don't know". I said I was sorry but didn't want him to get to far into it before asking and he said "We're already past that point" 10 minutes later he still trying to figure out how to take the first lock off the door. Once again visibly upset. He said "I can't get this lock off the door.....". I had to show him how I did it for a similar door on the garage. It was at this point that I told him the FIRST time that maybe we should stop right there and we could do this some other time. He had completely lost his composure 3x in 20 minutes. It didn't get any better as he couldn't figure out out to address the lock on my storm door and he said the key that I had for two other locks (that worked) wasn't good enough. I wouldn't buy new lock sets which cranked him up again. After losing composure a couple more time over locking himself on the wrong side of the door while working on it, I asked him to stop for a SECOND time. He was so out of control by this time that I was considering calling the police.Finally he reached his limits and said he was going to stop after having fixed 1 of the 4 locks after over an hour after he started. The price he came to to fix all 4 locks was $150 with possibly $25 more depending on how much time he had to spend on the storm door. He only manage to fix 1 of the 4 and wanted to charge me $135. After seeing that I was starting to be upset by all of this his demeanor changed and became more conciliatory but we settled on $100 and I declined to have him come back after he had time to "research" the locks. After the first experience, I couldn't imagine a second exposure.
I contacted the owner Scott and of course had no response. These comments will be reflected in the BBB complaint filed

AAA Locksmith was very fast to respond to my call. They arrived within an hour to help get in my car. They are very professional and I have been really satisfied with them. Their quality of work is excellent in comparison to the price of service. I have a year subscription with them for $50 to $60 per year.

THEY DID GREAT WORK. THEY WERE POLITE AND REASONABLY PRICED.

THE LOCKSMITH WAS VERY POLITE. THE PRICES WERE REASONABLE.