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A J Warren Service Co

4.7(
115
)

About us

AJ Warren Service Company has been in business in Houston since January 15, 1973. Over the years we have established a reputation for quality and value unsurpassed in the air conditioning industry. We maintain a continuing quality improvement process in our company. We are completely and absolutely dedicated to your satisfaction. AJ Warren has won the first place national Award for Excellence in Residential Contracting from the Air Conditioning Contractors of America. We are equally as dedicated to quality and customer satisfaction with our commercial customers. We have a customer satisfaction survey we leave with all of our customers. Our current satisfaction rating is at 98.63%. A. J. Warren Service Company is your best source for total indoor comfort and air quality solutions. We can solve the problems other companies cannot. We are specialists in humidity control and super high efficiency filtration systems. We provide state of the art system designs. Our company offers whole house efficiency and safety inspections. We can let you see with your own eyes where your house is costing you energy dollars. We have all the best equipment and the expertise to help you with any comfort or indoor air quality problem. A. J. Warren (A.J. Warren III) has represented our company as President and Chairman of the Board of the Air Conditioning Contractors Association of Greater Houston. Our state license numbers are TACLA4205C and TACLA023071C. We maintain quality liability insurance coverage. All of our employees are fully covered by worker's compensation insurance. We are members of the BBB, and received their 2007, 2008 and 2009 "Award of Distinction". We use no sub-contractors. A. J. Warren Service Company is a professionally managed HVAC company that can provide the type of service and dependability you need and desire. Additional email - [email protected].

Business highlights

Emergency services offered
52 years of experience

Services we offer

Residential, a/c, air filtration & purification., comfort solutions, commercial heating, dehumidification, humidification, indoor air quality, maintenance programs, refrigeration, zoning systems

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7115 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
4%
2
2%
1
3%
Write a review
Showing 1-25 of 115 reviews
Ryan S.
Mar 2020
1.0
$700
My wife called and we suspected what was wrong with out condenser and even offered to provide the part numbers on the phone to ensure they had it in their truck before coming and request a price. The woman on the phone said she didn't want the part number and didn't have a price list for the parts. Service rep arrived timely and polite but never gave us a quote before doing the work. All we knew was the $82.50 call out fee. We were then amazed by the $700+ invoice we were presented with. I knew the parts cost for the switch and capacitor as I had researched them online and they were roughly $35 for both. They were charging $542 for the equivalent parts when you strip out the labor cost on their invoice!!! Needless to say I asked the service rep to remove the components and paid the labor grudgingly. I asked to speak to his Manager who was no help at all and said she didn't have any control over the pricing. I asked to speak to her Manager or the General Manager or anyone who did have some authority but she was unwilling to put me through or provide me a number to call. I left my cell with the service rep as she instructed for the Manager to call me and its been a week and no response. Some of the worst service I've ever had but more importantly they're ripping people off who don't know any better by having over 1000% markup on parts!!! Never again.
M L.
Mar 2018
5.0
Yes, I recommend this pro
A great service company! Very prompt to respond and schedule a diagnostic service call. Mark Y was very helpful in talking over the information received from other service providers who just wanted to replace the system. Willie M was the tech who came out and he thoroughly checked the system and came up with a very different -- and much less expensive -- solution! Willie was very professional and a pleasure to deal with. Would not hesitate to recommend to family and friends!
Dennis M.
Jul 2017
5.0
Yes, I recommend this pro
Good - Found problem with electrical breaker and then compressor.
Carl F.
May 2017
5.0
Yes, I recommend this pro
$12,000
Carl F.
May 2017
5.0
Yes, I recommend this pro
$85
Jan R.
May 2017
5.0
Yes, I recommend this pro
$8,225
Excellent. Frank Burrier evaluates your home, current needs, and checks out the electrical box. He tells you which unit/seer is best for you and gives you the estimate. He watches over the process and gets things done. He doesn't leave anything out. Anything that might require another trip out to make it perfect is covered by Willie and he will come out and make sure everything is completed to your satisfaction. I'll never use anyone else. You don't have to beg them to show back up to finish anything after you have already paid. Professionals.
Jay R.
Mar 2017
5.0
Yes, I recommend this pro
Exceedingly well. Workmen were very efficient and very careful.
Joseph S.
Feb 2017
5.0
Yes, I recommend this pro
Great company!!
Bill C.
Jan 2017
5.0
Yes, I recommend this pro
Very professional.
EBELING J.
Aug 2016
1.0
$703
I asked for the box from the capacitor they replaced. I was charged $254.00 for the capacitor which I found on Amazom for $16.99. (list price is approximately $21) I have used AJ Warren Service Co for over 15 years so I called them thinking it was a mistake. Jerry Warren told me I was charged $254.00 because they carry it on the truck and do not have to take the time to go buy it. Well, guess what, AJ Warren installed the system, as well as the downstairs system. They should carry common replacement parts for the units they sell. A markup of 15 times is exorbitant. I was advised that the 7/8" suction line was leaking and they recommended it be replaced, so they charged me for 4 pounds of freon. They recommended I replace the 7/8 suction line at an additional cost of $882.00. I got a second opinion from another company that showed me the 7/8" suction line is not leaking, which means I probably did not need freon when the capacitor was replaced. Bottom line, I was overcharged $230 for a capacitor, plus $364 for freon which I probably did not need, and asked to schedule another $882.00 of work for a suction line that is not leaking.
James S.
Jul 2016
5.0
Yes, I recommend this pro
$6,000
unknown
Judy S.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Jay R.
May 2016
5.0
Yes, I recommend this pro
$3,000
unknown
Miguel G.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Victor D.
Feb 2016
5.0
Yes, I recommend this pro
.
Matthew P.
Feb 2016
4.0
Yes, I recommend this pro
unknown
Jennifer S.
Jan 2016
5.0
Yes, I recommend this pro
$1,500
unknown
Oleg J.
Jan 2016
4.0
$3,000
unknown
MARY B.
Jan 2016
5.0
Yes, I recommend this pro
.
JANA R.
Jan 2016
5.0
Yes, I recommend this pro
$5,000
.
Barbara W.
Jan 2016
5.0
Yes, I recommend this pro
$65
unknown
Kathy P.
Jan 2016
5.0
Yes, I recommend this pro
$125
unknown
Neata M.
Dec 2015
5.0
Yes, I recommend this pro
$150
unknown
Tom S.
Nov 2015
4.0
Yes, I recommend this pro
$80
I think that A J Warren Service are very good but maybe a little expensive. If a friend or family member asked me about this company, I would tell them that they are very good but they maybe a little expensive.
MARY B.
Oct 2015
5.0
Yes, I recommend this pro
.
Showing 1-25 of 115

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

A J Warren Service Co is currently rated 4.7 overall out of 5.

A J Warren Service Co accepts the following forms of payment: CreditCard

No, A J Warren Service Co does not offer free project estimates.

No, A J Warren Service Co does not offer eco-friendly accreditations.

No, A J Warren Service Co does not offer a senior discount.

Yes, A J Warren Service Co offers emergency services.

No, A J Warren Service Co does not offer warranties.