911 Restoration of Houston

Fantastic experience. Our house flooded during Harvey and we had Eli and his team take care of the mold remediation. They treated our home as their own and were incredibly clean and thorough. Overall I felt like we were treated exceptionally well and received a top-notch fair and honest service from an incredibly professional team.

The crewmen came daily for 5 days. They moved out every single item in my living room. They then contained the room with plastic and tore through the ceiling and wall looking for possible mold. They installed 4 whole house air filters to clean the air. They then cleaned out my furnace and ducts. They were very good about cleanup. My only complaint was that I had to pay upfront before the work was complete and they would not accept credit card payment. Check only. I was not informed of this until the day they began the project.

Eli and his team provide an incredible service. Navigating water damage can be a stressful time and it helps to have someone like 911 restoration help you through the process and provide a quality service. A+, would definitely recommend.

Quick and easy

It was a small problem this time. Because I have a medically fragile child with airway issues, I called them because any kind of mold or anything - it was just a small amount. It was restoration services. Nobody should have to have him as many times as I have so I feel like he is my friend now.

very good , great service , very professional

Great service , great crew, very polite, removed the mold completely and left the house clean, I would highly recommend.

They did a very thorough job.

Excellent service, employees, professionalism, response time and quality work. they went above and beyond to meet my needs following 2016 Memorial Day flooding. Removal of Water, Sheetrock, construction & household items followed by mold treatment on all surfaces affected.

I used them to remove mold in one of my rental properties. Greg Gutierrez, their supervisor worked really hard to make sure things moved along. Since this was a rental property I didn't have time to check their progress everyday. Even with the added complication of coordinating with tenants they got the job done. Greg kept me in constant communication and helped resolve issues along the way. I'd recommend them for anyone who needs a quick response time and flexibility.

Our water line to our icemaker leaked and noticed we had a small amount of mold growing in the cabinets above the refrigerator.  We called 911 restoration since they were on Angie's list.  Guess we should have done our research.  Had an appointment Saturday for a quote.  The guy was over 2 hours late (should have been a flag), gave us a quote and told us what needed to be done.  Said they could start Monday morning.  A supervisor and crew would be out between 8 and 9.  My husband took off work and waited.  The crew got lost coming finding the house so my husband had to go out and look for them and guide them to the house.  There was NO supervisor and crew didn't speak English.  They took off crown molding and started tugging on custom cabinets when my husband alerted them that there were still screws in the cabinet.  He ended up helping them take down the cabinets.  they bubbled off my kitchen and put up 2 large noisy fans that had to blow for 48 hours.  said they would be back Wednesday.  Wednesday morning came and no one called us to let us know what time they were scheduled to come.  My husband called (let me tell you, NOONE answers their phone and when you call the local number it is the emergency line in California) and they told him that they could not make it that day and would be out Thursday.  He said that was unacceptable, so they said they would be out between 4 and 5 pm.  6:30 they finally show up. 

When they removed tape, etc. that held up plastic around kitchen, noticed it took off finish on custom cabinets.  I asked the guy who I need to contact, but he was unsure.  After they left, we never heard from anyone from this company again.  No one called to ask us how the service was or if there were any issues, etc. 

I will NEVER use this company again and I would hope that Angie's List would take a better look at the comments that customers make before endorsing them.

After the Memorial Day flood, I didn't quite know what to do with myself. So I waited a few days, then upon advice called 911 Restoration, as I didn't want mold growing in my walls. Eli was out the same day to give me an idea of what was needed to be done. He used tools to show me how far the water had come up and how much needed to be removed. I wrote a check for $3500 deposit for his team to come out. His crew came out the following day and cut out the bottom 3 feet of drywall and insulation around the entire ground floor of my home. It was down to the studs. Next his crew set up ~10 fans and 4 dehumidifiers. These ran for 6 days.
A problem was that my home was built in '58 and the breakers kept tripping due to all the power being used. After this happening several times the crew set up some sort of power router and got everything working consistently.
I was concerned that the cost would be more than what I could afford or that my insurance would pay for because they didn't know or give me a price up front. Eli kept reassuring me that he would accept what the insurance would cover and not come looking for more, that the most important this was that the house was thoroughly dried out. The supervisor came out several times and took measurements to see how everything was drying and recorded all of this information for my insurance company to be see. Over the last couple days most of the fans and dehumidifiers were removed until it was down to one room. Everything was dry and the work was done. 
I appreciated the reassurance and speedy action in a most stressful time when the unknowns were great.

We had mold in the walls in the master bathroom which also affected the kitchen ceiling. 911 Restoration cleaned it all up nicely - even removed the sink and cabinets (we were in the middle of remodeling). They worked with us very well.

They showed up quickly and immediately got to work.  They had everything cleaned up and the drying equipment in place in a matter of about two hours.  They were very professional and helped answer questions about what to expect when dealing with the insurance company.  They arrived when they said they would to pick up the dryers a few days later and followed through to finish the job.  When a disaster like that happens, you're not always thinking clearly or are in the best mood, but these guys knew just how to handle it.  I HOPE I never find myself in need of their services again, but if I do, I know I'll be in good hands.

We have used 911 Restoration before and they were great.  This time I knew who to call and it was like dealing with a friend.  I called Eli, the owner, who expressed his concern and said he would send someone over. The guys that work for Eli are always thoughtful and courteous and this time was no exception. They removed all of the wet stuff and took out anything that had any mold on it.  They also removed two feet beyond where mold was found.  
Because my child has issues and a little mold was found, I needed to have someone come and test our air to make certain we had found everything and that our air was perfectly safe for him.  This means having a mold consultant come and take air samples and then sending them to a lab.  This takes time.  During this time, we wanted the air scrubbers to stay in our home so we could continue to live here while we were waiting on results.  Eli really worked with us on this.  We had some trouble with the lab which made things take an extra long time.  Eli was quite patient and offered helpful advice.  The guy in charge of my job was Victor.  He was incredibly kind and helpful.
If you need a restoration company, I would use 911 Restoration.  It felt good to know that I could trust them and they were not going to take advantage of my misfortune.

We hired 911 Restoration to remove the mold in a home we recently purchased and had tested for mold.  After air samples were taken and came back positive, they began removing baseboards and sheetrock per remediation.  After locating and removing all of the mold an air scrubber was put in place for 24 hours.  Another air test was performed, which failed.  911 Restoration then scrubbed the air for another 48 hours, paid for the second test, which passed.  Hopefully we will not have any more mold or water  damage, but if we do we will call 911 Restoration.

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Everything went well.

Eli came the day I called to give me an estimate for the job and his team was there the next morning ready to work. It was a very stressful time but Eli and his 911 team were very professional and addressed each and every concern we had. They were very careful in deconstruction so that it was easier for us to have it put back together once the job was completed. They insisted on third party testing after remediation and said they would continue the remediation until the results were satisfactory. I have recommended 911 Restoration to several friends and family members and will continue to do so. I will also have them come out on a regular basis for routine air duct cleaning.

Big thank you to Eli and his team. They were very efficient and addressed all my safety concerns. I'm very particular about repairs and had a lot of questions. Eli always answered his phone and was very knowledgeable. He didn't try to up-sell me; he did what was needed for the repair and did a great job. His team was very pleasant as well. Eli followed up after the completion of the work to make sure I was completely satisfied. They are professionals and I would definitely recommend them.

Eli was very fast at scheduling a visit for a cost estimate, then the actual job. His employees were friendly and considerate (team led by Victor, although two other teams also had to visit in order to finish the job in the end).
The job was going so well ... until the air tests after the mold remediation job failed. That's when I realized all the problems. Apparently there is an official mold remediation licensing specific to Houston, requiring very specific steps and procedures to follow. I learned that 2 ft around any visible mold must be either removed or sanded + anti-mold treated. There was apparently areas missed the first visit, requiring a second drywall removal visit. They are supposed to set-up a contamination area + decontamination entry chamber, NOT walk around my house wearing the suits they were just scrubbing mold. I don't believe that breaking the baseboards under your feet, causing a snapping motion which will disturb the mold on the boards (airborne?), is following the code book either.
After the first air test failed (2 of 3 areas), they returned to remove more drywall, plus also disconnect plumbing and remove a sink in the bathroom, which they did w/ care. So w/ larger holes in my ceiling + walls, a second attempt at hand cleaning + running air scrubbers for several days, they left and the air was retested ... and found that the closet again failed ... AND I had the areas immediately adjacent to the work areas additionally tested and found that the guest bedroom air quality now failed. At this point nerves were getting rattled from the extended amount of time, effort, and inconvenience being experienced by both sides. I suspected contamination from the suits while doing the job, they suspected mold contamination to the wood flooring. After agreeing to remove several floorboards (problems encountered, but I did agree to their removal), I asked to evaluate the situation and our options. At this point the realization occurred to me (before them) that the simplest explanation is the most likely, and that the tape sealing around the plastic was leaking, allowing air flow from the attic where the original mold began growing (leak from A/C drain not being properly designed and glued ... also meaning no flooring needed to be sawed + removed). After hesitation to remove visible mold from the attic (excuse was that 90% of all Houston attics have mold??), they removed the plywood in the attic still saturated w/ water (directly over hole in closet), all areas were again hand cleaned, sealed up, had air scrubbers running, had all areas adjacent to and where they were walking w/ mold suits hand cleaned (hallway, stairs, house entry), and re-tested. Finally, after 5and frac12; weeks, 8 visits, and 3 air quality tests, the remediation job passed.
In summary, the Houston mold remediation code was not followed, so no grade above an F can be assessed. Perhaps most jobs don't need such thorough regulations, but mine did. The job did grow in size, to which Eli did not change my price quote (70% up front, and I didn't pay the remaining 30% due to paying for re-testing the air quality), and apparently once a mold remediation company signs a contract with you they can't leave until the job is done or you release them of liability (as Eli tried to trick me into saying several times). The remediation company should require that you test the air quality prior to them starting the job (which didn't happen), although they cannot suggest to you an air testing company. I believe that 911 Restoration can do great work, but violating the Houston mold regulations significantly impacted everyone involved.

Eli and his crew are great

While no proprietary information was released, it was a bit unsettling that extreme care was not taken with a client's personal information. I emailed Eli, explained that he sent this in error. No response from him--no thanks for letting me know--nothing. He calls early Friday morning, requesting to push back my appointment from 10 to 11 as he was running a bit behind. Fine, I agreed. He calls me again 1 1/2 hrs later, wanting to reschedule for the next day. As I took a day of vacation @ work to make this appointment, this did not set well with me. However, I agreed to the next day appointment. He asked what time would be good, and my response was he should tell me as he is the one with scheduling issues. He became very defensive and was adamant that he did not have scheduling issues (although he rescheduled the appointment 2x within 2 hrs). He then became very rude, explaining that he was giving me a free estimate and implied I should be grateful he agreed to make the appointment in the first place. Needless to say, we agreed that we did not need to move forward with this appointment. I guess he is correct, he did not have scheduling issues, but more likely a time management issue.

His work may very well be excellent but I am not going to pay someone to be condescending to me. I think I can find a contractor that can provide excellent service and still treat me with courtesy and respect.

911 Restoration worked quickly and efficiently. They saved me money, so I would completely recommend them. Eli the owner came by several times to make sure the guys were doing the job to my satisfaction. I am very picky as I have an infant and was worried about smoke residue.
They cleaned everything in the kitchen. I didn't think the walls in the other rooms needed to be cleaned but they wiped them and showed me the residue. They really knew what they were doing. They boxed up almost my entire house for the cleaning process. Everything was packed well and the packing order made sense.
The best part of their service was that, they were able to clean my cabinets about the microwave!!!! I was worried about how much it was going to cost to replace the cabinet doors above the mircorwave as the kitchen was a custom build. I have no idea how they did it but they removed the smoke damage from the cabinet doors. In the end my house was cleaner and had better air quality than before the fire.

I called, they showed up within 1 hr and began to work. First they stopped the water and then drained the overflow pans. Then they blew out the pipes that were clogged. Then they checked all the others to make sure they were working properly. Damage to the ceiling could have been much more severe if they hadn't gotten there so quickly. I would definitely use them again. you feel so helpless in a situation like that. They were courteous and clean. Very professional.