911 Restoration of Houston

Fantastic experience. Our house flooded during Harvey and we had Eli and his team take care of the mold remediation. They treated our home as their own and were incredibly clean and thorough. Overall I felt like we were treated exceptionally well and received a top-notch fair and honest service from an incredibly professional team.

The crewmen came daily for 5 days. They moved out every single item in my living room. They then contained the room with plastic and tore through the ceiling and wall looking for possible mold. They installed 4 whole house air filters to clean the air. They then cleaned out my furnace and ducts. They were very good about cleanup. My only complaint was that I had to pay upfront before the work was complete and they would not accept credit card payment. Check only. I was not informed of this until the day they began the project.

Eli and his team provide an incredible service. Navigating water damage can be a stressful time and it helps to have someone like 911 restoration help you through the process and provide a quality service. A+, would definitely recommend.

It was a small problem this time. Because I have a medically fragile child with airway issues, I called them because any kind of mold or anything - it was just a small amount. It was restoration services. Nobody should have to have him as many times as I have so I feel like he is my friend now.

very good , great service , very professional

Great service , great crew, very polite, removed the mold completely and left the house clean, I would highly recommend.

Excellent service, employees, professionalism, response time and quality work. they went above and beyond to meet my needs following 2016 Memorial Day flooding. Removal of Water, Sheetrock, construction & household items followed by mold treatment on all surfaces affected.

I used them to remove mold in one of my rental properties. Greg Gutierrez, their supervisor worked really hard to make sure things moved along. Since this was a rental property I didn't have time to check their progress everyday. Even with the added complication of coordinating with tenants they got the job done. Greg kept me in constant communication and helped resolve issues along the way. I'd recommend them for anyone who needs a quick response time and flexibility.

Our water line to our icemaker leaked and noticed we had a small amount of mold growing in the cabinets above the refrigerator. We called 911 restoration since they were on Angie's list. Guess we should have done our research. Had an appointment Saturday for a quote. The guy was over 2 hours late (should have been a flag), gave us a quote and told us what needed to be done. Said they could start Monday morning. A supervisor and crew would be out between 8 and 9. My husband took off work and waited. The crew got lost coming finding the house so my husband had to go out and look for them and guide them to the house. There was NO supervisor and crew didn't speak English. They took off crown molding and started tugging on custom cabinets when my husband alerted them that there were still screws in the cabinet. He ended up helping them take down the cabinets. they bubbled off my kitchen and put up 2 large noisy fans that had to blow for 48 hours. said they would be back Wednesday. Wednesday morning came and no one called us to let us know what time they were scheduled to come. My husband called (let me tell you, NOONE answers their phone and when you call the local number it is the emergency line in California) and they told him that they could not make it that day and would be out Thursday. He said that was unacceptable, so they said they would be out between 4 and 5 pm. 6:30 they finally show up. When they removed tape, etc. that held up plastic around kitchen, noticed it took off finish on custom cabinets. I asked the guy who I need to contact, but he was unsure. After they left, we never heard from anyone from this company again. No one called to ask us how the service was or if there were any issues, etc. I will NEVER use this company again and I would hope that Angie's List would take a better look at the comments that customers make before endorsing them.

After the Memorial Day flood, I didn't quite know what to do with myself. So I waited a few days, then upon advice called 911 Restoration, as I didn't want mold growing in my walls. Eli was out the same day to give me an idea of what was needed to be done. He used tools to show me how far the water had come up and how much needed to be removed. I wrote a check for $3500 deposit for his team to come out. His crew came out the following day and cut out the bottom 3 feet of drywall and insulation around the entire ground floor of my home. It was down to the studs. Next his crew set up ~10 fans and 4 dehumidifiers. These ran for 6 days. A problem was that my home was built in '58 and the breakers kept tripping due to all the power being used. After this happening several times the crew set up some sort of power router and got everything working consistently. I was concerned that the cost would be more than what I could afford or that my insurance would pay for because they didn't know or give me a price up front. Eli kept reassuring me that he would accept what the insurance would cover and not come looking for more, that the most important this was that the house was thoroughly dried out. The supervisor came out several times and took measurements to see how everything was drying and recorded all of this information for my insurance company to be see. Over the last couple days most of the fans and dehumidifiers were removed until it was down to one room. Everything was dry and the work was done. I appreciated the reassurance and speedy action in a most stressful time when the unknowns were great.