Stark Services

David, Scott & Joe were professional and knowledgeable. They inspected our air conditioner and were on time. Makes for a happy customer!

I've never written a review for a plumber before but I wanted to be sure to do it now because Tiffani is amazing. She was fast, efficient. skilled, friendly -- basically brilliant at her job. She fixed the problem quickly and now everything works perfectly. I will request her every time now (although TBH I hope I don't have another water leak). I hope this review convinces Stark Services and other companies to hire more women -- Tiffani got the job done!

Stark was the second conpany we called as the first company couldn't find the problem. Tiffany was nothing but perfection. Not only located the problem but help us get it fixed. Will only use Stark from this point on.

The tech couldn't find the problem. Paid $69 service call for nothing. Offered a bunch of maybe it's this, maybe it's that but at the end of 2 hours couldn't explain the problem or provide a resolution. Thought it might be the thermal expansion valve. Didn't have the part and said someone would call us today. No call, no part, no service. Tried to call the office at 4:55 and got an answering service. We won't use them again.

Power outage tripped the breaker in the cabana. He reset the breaker and it works fine now. No charge to come back out. We are on their service plan.

The rep came. I had dug out the heavy housing box and one foot around. CleNed the hole for easy access to the pipe. I was given an estimate of $550 to put in a simple connector. Of course even I know that's highway robbery. But of course I had to pay $70 dollars for the call. I asked the guy if that is fair. He said that's the price his boss quoted over the phone. Anyway. I went to Home Depot and fixed it myself for a cost of $60. They are scamming people giving ridiculous estimates and the. Just collecting $69 for house calls. Stay away from these scammers.

They are excellent, they did a good job. I think it was done the same day. I already have a contract with them for at least three seasons for annual maintenance.

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I have a service agreement with them. Actually, I didn't pay anything out of pocket for the service but, for the whole year; this is includes two visits for two air conditioners is $298.00. By weighing in the value for what they do and how pleased we have been with them, they are little bit high. So far, they've been worth it to us.

I have a prepaid maintenance plan with them.

Best service we ever had in completing a project.

This company installed our system about 3years ago and we had not had any issues before. At our spring check this year Were told parts were needed and had them replaced. Were not told ahead of tine cost of parts and tec had to come back to install. After install we were given total price that turned out to be over 4 times higher than exact same parts would have cost on line. When we called to ask for breakdown of labor and parts we were told they don't do that. Our parts are a lump sum. Asked for owner to give us a call two times and have not heard back. Horrible customer service.

Great. John was outstanding. Very competent and articulate

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Installation of HVAC was done well and when I pointed out a couple of thin and/or uneven areas in the insulation they came out and fixed it right away.

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The appointment was scheduled on Thursday from 2-5pm and no one showed up. No one called me either. I called to ask what happened and was told that 2 technicians had not showed up for work and could I reschedule. I said OK, but that I would appreciate it if I could receive a phone call. She said OK. The new appointment was set up for Friday at the same time. At 1:32, I received a call from Stark air saying the technician was on his way and would be there in 20 or 30 minutes. I said I could be at the house at 2:00pm. I raced home and parked in my garage that is at the back of my house. I noticed the technician had parked in my neighbor's driveway, so when I can into the house, I proceeded to go out the front door to tell him he was parked in my neighbor's driveway. I approached his truck and waited. He rolled down the window and I explained he was in my neighbor's driveway and would have to move. He told me he would be with me in a moment and that he did not appreciate strangers approaching him in his office. I was obvious to me that he had some sort of issue with me, so I called Stark Air and actually spoke with Joe Stark. The technician eventually left when he realized I had called the office. Joe Stark assured me this was not acceptable and that this was not what his company was about. I tried to let him talk to the technician, but the tech had already gone. Marylin rescheduled me with a new appointment, but of course no one showed up.  At 4:55 she called to try and reschedule. I decided to pass. Whatever the issue is with Stark is unfortunate. They used to be the best in Fort Worth. Now, what happened concerning my maintenance is typical of Stark. This is the third time in a row that this type of thing has happened to me when I have called them. I had been a customer for many years.

We sent them away - WHAT A SCAM. WANTED OVER $550 FOR 1 HOUR OF WORK USING OUR FURNISHED PARTS.  The service man said we could call his boss and maybe get a discount but that their fees for each of the 3 services were set fees.  We did not call his boss.

I spoke with Todd via phone to get a whole-house dehumidifier. The inside humidity has been bouncing between 70-78% making the house very uncomfortable. Todd sent Cody out to evaluate the job and determine equipment placement, etc. Within 20 minutes Cody identified the root cause for the humidity; my return ducts leaked badly. Apparently the "wall-returns" built into my mid-1980's home are notoriously poor and commonly have leaks. In my case it was the direct result of the original installation being slipshod and negligent (no other way to say it). So, instead of a $3000+ dehumidifier installation I got 2 new ceiling returns for under $1400. The house humidity is now staying between 63-70%. I am very happy with this company and have been since I purchased my current system from them 5 years ago.

Today I called for a 91y/o neighbor who had loss her airconditioner service two days before  She had called another A/C company who her family had been dealing  with for many years.  They promised to be there at a certain time, never called nor showed up, when she called they promised another time without showing up.  Her house was 90 degrees.  Today the other company came and price gouged her.  That's when I called Stark Services and told them the story.  Stark said they would try to be their within the hour.  Rick came out at that time.  Bless that man.  He could get her the needed system the next day and for $1200. less than the other company.  And if he  could not get it in the next day he would have a technician install an old A/C that would at least keep her cool and comfortable until the new system could be replaced.  And there would be NO cost for doing that.  After he left today, he called back to say there was a technician in the area who would put in a temporary A/C that worked until they could get the new system in on Monday. 



This is a company that installed our furnace and A/C that we have been very happy with

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