POOL CONCEPTS BY PETE ORDAZ INC

Alma and Lawrence were top notch throughout the process. They were specially helpful because both of them speak Spanish and took the time to understand our needs and concerns. As any major expense we quoted several companies in the area but Pool Concepts had the best design and features that fit perfectly to our budget. They followed up a few times but they were never insistent since they understood our limitations. Once we felt it was the right time, we contacted them and resumed the process. The process started in December and after all architectural approvals were completed, construction began right away. Since it was winter, the weather impacted the schedule a few times but we weren’t in any rush so the project extension didn’t impact us. They were always communicative during each stage of the process and provided the right guidance when we had any action item on our part. All in all, we are very happy with the end product and we wouldn’t hesitate in recommending Alma and Lawrence as designers and project managers or Ryan as the service manager to our friends and family.

Pool Concepts was fantastic to work with from start to finish! Jason and the team were always extremely responsive, really listened to our needs and desires, and helped us create a beautiful pool within our desired budget. The project was completed within the time period quoted and stayed within the original financial projection. We couldn't be happier and highly recommend Pool Concepts!

unknown

Pool Concepts was amazing. I've worked Air Force construction for over 20 years so know the difference. Did a ton of research and received full designs from San Antonio's Big 4 pool contractors. Pool Concepts had the best design, most competitive pricing and an outstanding construction crew that was responsive throughout the entire process. ?George is an incredible designer that masterfully solved some significant elevation challenges we had and Dre the construction site lead was always on top of it, responded immediately to questions and always followed up. After 2 months of using the pool I have to say from design to construction to using it, everything went flawless. Would recommend Pool Concepts over any other San Antonio pool builder in a second! -Marc

They were just incredible. I would grade them all 'A's for price and everything. I have recommended them repeatedly to people who wanted to do a pool.

Pool Concepts is first-class, professional operation and overall the company did an excellent job. The planning and construction of the pool was carried out very much as promised. We liked working with sales manager Jason Ordaz and construction supervisor Dre Flores. The project was fully described in written documents we were given when we signed the contract. The quality of workmanship on the pool itself and the surrounding patio was excellent. The cost was high but we believe we got what we paid for. We have only one very minor complaint: The project was estimated to take from six to eight weeks from the time we signed the contract and it took closer to 10 to 11 weeks for everything to be completed to our satisfaction. Weather was not a factor, given that we had virtually no rain during construction. It's unlikely we will want to build another pool at another home but if we did, we would use Pool Concepts again.

unknown

Very professional - met w/ us, took our input for what we wanted, reviewed the site, offered a few suggestions, made a detailed proposal and design, worked w/ us on HOA approval and made slight adjustments to design and construction based on requirements of HOA.  Great experience overall.  Have had the pool for 12 years, has been a great install and we have had no issues.

unknown

The subs or employees they use do really good work.  This is the most important thing, period.  The quality is very good and they are responsive to problems.  We are extremely pleased with our overall relationship with Pool Concepts.  Like any other small company that is busy, you have to work with them.  We had a difficult time getting the correct tile ordered and delivered, but we were patient and everything worked out well in the end.  They are a very nice family owned business and I highly recommend them.

This pool was of solid construction. No skimping on quality, service and materials.  It is nine years old ...everything; to include pumps and equipment are still original.  Only routine maintenance has been performed.  The plaster is still in good condition; only  faded somewhat due to natural wear over the years.  Nine years ago the variety of plaster finishes were not available (or available - I would not have wanted to spend the money for it.)
  Now; when the time comes to re-plaster down the road....I would defintately have Pool Concepts back to do it and  I would choose a newer ; more attractive finish that most likely has been improved over the last ten years.

Everything was fine except a tile that was used as a border on hot tub
is crumbling.  Was supposed to fix in fall because needed to drain pool
but has done nothing as yet 4/16/14. 
Promised a diving rock as incentive to go with them and never provided it.
This is my daughter's home and I
am involved in the financing on pool.

We have had a fantastic experience with Pool Concepts.  Tommy, our pool designer from Pool Concepts, designed a beautiful pool in a very tricky and sloped area of our yard.  He listened closely to what we were looking for and worked very hard to design the pool within our budget.   The construction of the pool went very smoothly from start to finish.  Our superintendent, Dre, supervised the project very closely and kept us informed of all progress along the way.  He very patiently answered my many, many questions throughout the entire project!  All of the workers that came throughout the project were very professional, courteous, and knowledgeable.  The quality of each trade's work was excellent.  The building was continuous throughout the project and finished within a very reasonable amount of time.  Pool Concepts continues to give us support/information during this early stage of learning how to take care of our pool.
We are thrilled with our new pool.  It is more beautiful than we expected and we are so happy that we chose Pool Concepts for this project.  I would highly recommend contacting them if you are considering installing a pool.  I would also highly recommend asking for Tommy as your pool designer.  His commitment to getting us the pool we wanted and his service throughout the entire project has been amazing.  It is obvious that he takes great pride in his work and he is a pleasure to work with. 

They were slow to come out, but as soon as they did, they got started relatively quickly and the job was done well. The workers were hard workers and they did a good job. However, their price was high.

The workforce was punctual and kept in contact with us very well.  As in all major projects there were delays.  The biggest was San Antonio actually had rain.  There was things that could not be done during those periods.  Overall we are very happy with the work and design that was done on our pool.  We would recommend to anyone needing pool work done.

My name is Levi Rodgers and I had a Pool Concepts Pool built
in my backyard, and I am a Retired Army Officer and a San Antonio area Real
Estate Professional.   My family decided
to get a Swimming Pool for my family?s home in the San Antonio area because of
the crazy San Antonio heat and due to my injuries I received in Afghanistan in
2009, it is hard for me to exercise with anything that requires impact?. So I
needed to design a pool that fit my needs as well as the needs of a lot of our
family friends who are also Disabled Veterans. 
When choosing my pool builder, I interviewed all of the
major San Antonio area companies, including Kieth Zars Pools, Gary Pools, and
Cody Pools.   Both Cody Pools and Keith
Zars Pools were too busy to even call me back after at least two inquiries to
their companies.  I guess they are too
busy to serve everyone? who knows? 
Either way it came down to Gary Pools and Pool Concepts, I interviewed
both companies extensively and received estimates and so forth from each builder.  
The design from Cody Pools was horrible, the designer did
not listen to me at all?  he kept telling
me what I want as opposed to asking me what I want.  I stayed the course and didn?t kick him out
of my house, but he was very inconsiderate?I am sure that it was an isolated
event, but he had been working at the company for many years and I think he
just didn?t think I could qualify for a pool, as he kept asking what I do for a
living and so forth?  I just replied that
I was a Disabled Veteran that was injured in Afghanistan, which is true? but I
purposely didn?t tell him that I have a successful Real Estate business in
Northwest San Antonio because I wanted to see his true colors.  Of course it is speculation, but as soon as
the Gary Pools representative had the perception that I was a Retired Disabled
Vet, he was trying to get out of my home in a hurry.  He kept telling me that I should cash in my
TSP Plan (Government 401k) to buy a pool and so forth.  What a screwball that Gary Pools sent my way?  Obviously they did not get the job..
THEN CAME POOL CONCEPTS BY PETE ORDAZ?.!
  The salesperson
Jason Ordaz , who is Pete Ordaz?s son did a great job?.  First of all, when I told them I was a
Disabled Veteran, the entire staff at Pool Concepts was there to support me and
help me out.  I have a lot of friends
that are in wheel chairs or prosthetics and I wanted a design that would
facilitate them as well when they are over with their kids and so forth.  Pool Concepts was excellent every step of the
way, period. 
One of the main factors that I chose Pool Concepts is that
they build a CUSTOM Pool that is very high end; I am so very impressed by the
pool? there is an amazing Beach entry, Rock Waterfall, and amazing Waterslide
made out of gunite that is incorporated into the pool.  They brought in one of the states most sought
after concrete specialists to do my slide and it turned out FABULOUS?!  We have several friends that live in much
higher end communities than we do that have used Pool Concepts.  Pool Concepts is building pools in all of the
higher end communities in San Antonio, and they are doing so without forgetting
about building pools for guys like me and my family?. They made this pool very
special for us.
Another reason that we made the decision to go with Pool
Concepts, By Pete Ordaz is because of the demonstrated customer service and
willingness to earn my business.   They
answered my calls and responded to my inquiries.  They even sent me through a Pool School to
teach me how to maintain my beautiful pool.  
Unlike many of the competitors, Pool Concepts does not up
charge you for extra digging charges.  If
they hit a ton of rock and have to dig for five days, it is what it is? you pay
nothing extra.  That was pretty cool,
because we live on a ton of limestone?!
Bottom line, any project of the magnitude of a pool project
is going to have some questions or concerns, its how those questions or
concerns are handled is what matters. Pool Concepts treated me right from the
get go and I am glad that we chose them.
It is my opinion that when choosing a pool company, chose
one that builds an amazing custom product and has a great reputation... but
also desires to earn your business. The Construction manager at Pool Concepts,
Miguel was amazing... he was there before, during, and after the transaction...
  If I have a question about the pool or
something, I just send Miguel a text or e mail and wallah, I have a response
very quickly.   If you?re going to deal
with a construction manager? dealing with Miguel is amazing?!  He is a very honest guy and is an Associate
Pastor in his spare time?   This is just
a testament as to how great this company is, as they pick and chose their employees
carefully, and they truly care about their name and reputation which is very
important as they will always strive to perform and to satisfy their customers,
bottom line?..!
In closing?I cannot say enough good things about Pool
Concepts by Pete Ordaz... They are a Family Owned and Operated business that
really care about their customers and build an amazing product.   There was one day where there was some
confusion about the fence being put up?. The General Manager, Ryan Ordaz,  came out to my house and put the fence up
himself, Pretty cool!  Additionally, all
of the crews that were out here working to build my pool were very respectful,
courteous, and amazing at their individual trades?
On a Professional Level, as a Real Estate Professional, I
deal with a lot of home sales in the San Antonio area and I have and continue
to recommend to all of my clients that are building pools or remodeling their
existing pool that Pool Concepts, By Pete Ordaz is going to make their dollar
go further in the end and they will get more bang for the buck.  In my professional opinion, If you are going
to build a pool, build one with a company that will build you a pool that will
help your home sell in the future?.not one that will hinder the sale.  Pool Concepts Cares, They really do?!  It was a very pleasurable and memorable
experience?.!
Thank you to the Ordaz Family and May God Bless you all....!  If there is anyone out there that would like
to ask me any more questions about my pool experience with Pool Concepts,
please feel free to reach out to me at the below listed contact info:
Levi Rodgers
210-784-6585 (Call or Text)
[email protected]

They were innovative, prompt and professional.  I do not believe any company in San Antonio including the big ones (you know who I am referring to) hold a candle to this company.  Give them a try, you will NOT be disappointed.

Outstanding in every way.  I can't imagine how Pool Concepts could have been better.

The work was done professionally, on time and at the price quoted with no hidden charges.

THE POOL SERVICE WAS GREAT, BUT I DIDN'T FEEL LIKE I WAS GETTING A STRAIGHT ASSESSMENT OF THE PROBLEMS WITH THE PUMP. I WAS TOLD I NEEDED TO CHANGE MULTIPLE FILTERS, BUT ONLY NEEDED TWO THAT WERE SEVERALLY DAMAGED. IT SEEMS LIKE THEY WERE TRYING TO TAKE ME TO THE CLEANERS.