Approved Pro
Aztec House Leveling & Remodeling
Acoustic Ceiling Tiles - Install, Concrete Foundation - Repair, Major Home Repair (General Contractor),
About us
Aztec House Leveling and Remodeling offers foundation repair, floor & concrete leveling, remodeling, roofing, and plumbing services to the South Texas residential and commercial properties. We are licensed, bonded, and insured and we’re able to provide an engineer certification upon request through an independent consultant. Our company provides free estimates and senior citizen discounts to all homeowners and our work has a 10 year guarantee with a lifetime transferable warranty. Our inspectors are well trained and qualified. Additional contact: Harlingen, TX (956) 412-1558 McAllen, TX (956) 631-0995 Brownsville, TX (956) 546-5657 Laredo, TX (956) 725-0556 Eagle Pass, TX (830) 752-6336 Toll Free (888) 745-9748
Business highlights
13 years of experience
Services we offer
House Leveling, Foundation Repair, Mobile Home Repairs, Plumbing & Roofing Repairs, Remodeling
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.230 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 17% | ||
| 10% | ||
| 7% | ||
| 7% |
Showing 1-25 of 30 reviews
Stephen B.
Jan 2023
Hired them to level one corner of an addition which was sinking and had broken the slab foundation resulting in a crack and non level floor in that corner. They jacked up the sunken corner and supported it with footings. I was generally satisfied with the work. However, the contract specified that they were to then come in and cut out a two foot trench (one foot each side of the ~15' crack in the slab), remove the rubble, drill in rebar to the two sides and refill the trench with concrete. After jacking up the corner, the two management level guys oohed and ahhed about how good the crack looked. They suggested that cutting the trench was not necessary. So, what I got was a guy spent a few hours grinding the two sides of the crack smooth in a few places and then pushing concrete into the crack. I was OK with that. However, that's a LOT of work they had just been relieved of and I felt a price adjustment was appropriate. That was not forthcoming. They charged me the full amount even though they did not have to do a big chunk of work they had signed a contract to do. So, despite what I felt was generally good work, I came away from the experience with a bad taste of "bait and switch". Be prepared for that if you hire them.
Emylee P.
Dec 2020
foundation repair
R B.
Oct 2020
Very poorly to put it mildly. Late start, crew of three, with no knowledge of what the job required, especially where it came to leveling the floor. Parts of the job had to be torn off and repeated, requiring extra materials, all due to crew not having any knowledge in the use of concrete leveling products. Used wrong product two different times requiring the tear off of couple areas of the wood flooring. The bottom line is, by the end of the job they were frustrated and calling me names, and insisting on final payment before even partial resolution of problems. Today some of the wood is popping loose from the floor due to them not sealing the concrete overlay I've had moisture problems coming up through the wood. Due to the lack of knowledge and cooperation the whole experience was not one I'd want to repeat or wish on anyone else.
Response from Aztec House Leveling & Remodeling
"Dear Sir, Thank you for taking the time to write a review of our company. We certainly strive for every customer experience with us to be a great one. Please accept my sincerest apologies that we didn't meet you expectations. We really do try very hard to meet and exceed every customer's expectations on every project. In this very trying time we have been experiencing unexpected and extenuating circumstances with regards to materials and availability of quiet a few key necessities for various projects. We have had to adapt and make changes to the challenges and I will be the first to admit that we have not been successful with every challenge thrown our way. This is a very trying time for everyone, but I will not have this be an excuse for not having met your expectations. I will happily try my absolute best to ensure that you and I can resume a successful business relationship. If given the opportunity, I'd like to try and mend this situation with you. Kind regards, Robert Howard"
Luz V.
Aug 2020
This company was really great. I am very happy with the foundation repair and leveling that they did on my home. I had hired another company 2 years ago that didn't do a good job. Aztec fixed my house and it looks 1000 times better than it did before. The workers were really nice and professional. They took care of problems without me having to be standing over them. I would recommend this company to anybody needing foundation repairs or leveling.
Nikaury R.
Sep 2017
Excellent company to work with.
Maribel G.
Oct 2016
My insurance engineer stated that there was no need for the house to be leveled. Plan was presented Aztec Hose Leveling and they were very upset and rude because I had to cancel the contract. The sad part is that my money was not reimbursed ($1500.00). This is a company that will not work with you in case something goes wrong ! Very poor customer service. The manager was very rude and disrespectful!
Response from Aztec House Leveling & Remodeling
"Dear [Member Name Removed], It is regretful that you feel we have not provided you with quality service. We have invested many, many man hours into your project including the negotiation of your insurance claim, 2 trips by a plumber to perform testing and supervision by our management team throughout the negotiation process with your insurance adjuster. Our team spent many hours providing your insurance adjuster with every bit of information he required for your claim. All the plumber'[Member Information Removed] time, and our man hours invested in your project were covered by your deposit. The balance was returned to you after your decision to terminate our contract after the necessary 3 day cancellation clause had expired. We feel as though we did everything possible to provide you with quality customer service in a professional and workman like manner. Again, we are regretful that we could not assist you further with a more positive result with regards to your insurance claim and are always striving to do better for all of our clients. We appreciate your candidness and will always strive to provide our clients with the best quality service we can."
Jose G.
Jun 2016
Pretty good.
Amy C.
Oct 2015
Did fine. Came right away, fixed the problem. All is well. My Dad liked him. I thought he was a fast talker, but he did the jobs just fine.
Response from Aztec House Leveling & Remodeling
"Dear Mrs. [Member Name Removed], We appreciate the business and glad that we could help. Thank you for the wonderful review as well. Thank you, Robert Howard"
Audrey G.
Jul 2015
They were very nice and very reliable. I had no problems at all.
Response from Aztec House Leveling & Remodeling
"Dear Mrs. [Member Name Removed], We appreciate your business and your wonderful review. Thank you, Robert Howard"
Don M.
Feb 2015
unknown
Othel F.
Jan 2015
unknown
Howard A.
Nov 2014
Everything went great and it looks good and the problem has been taken care of. They were very professional and I had no issues with the service at all.
Roberto C.
Sep 2014
I used Aztec House Leveling last year for some foundation repairs and this year I figured I needed some plumbing repairs done due to my foundation shifting, so I called them back out. They came out the next day after calling to give me an assessment on what needed to be done. They saw that I had a plumbing leak and that was the reason for my foundation to shift. Like before they provided me with a lot of information making it easy to hire them again. Therefore, I signed a contract to fix the plumbing leak and to also honor my 10 year warranty on the foundation repairs from last year by doing adjustments where needed. Again, they were professional and got my work done in a timely fashion. I would definitely recommend Aztec House Leveling for any and all home repair needs.
On a different note, before posting this review I decided to read some other reviews about Aztec and was floored by what some NON-customers had to say about this company. I find it extremely strange that you wouldn't do your homework on a company before hiring them especially knowing how many fly by nights that are out there. I thoroughly did my homework beforehand and that's how I came across Aztec House Leveling. They had the reviews, the knowledge and the experience you look for in a construction company and that's why I hired them twice. Unfortunately, in today's world anyone and everyone has the right and/or power to write reviews whether they are true or not which is just not right. Don't take your anger out on a company just because you didn't like the price or their employees, especially if they didn't do any work for you either.
Aztec House Leveling & Remodeling's work will speak for itself.
On a different note, before posting this review I decided to read some other reviews about Aztec and was floored by what some NON-customers had to say about this company. I find it extremely strange that you wouldn't do your homework on a company before hiring them especially knowing how many fly by nights that are out there. I thoroughly did my homework beforehand and that's how I came across Aztec House Leveling. They had the reviews, the knowledge and the experience you look for in a construction company and that's why I hired them twice. Unfortunately, in today's world anyone and everyone has the right and/or power to write reviews whether they are true or not which is just not right. Don't take your anger out on a company just because you didn't like the price or their employees, especially if they didn't do any work for you either.
Aztec House Leveling & Remodeling's work will speak for itself.
Pamela P.
Aug 2014
unknown
Enedelia R.
Jun 2014
unknown
Daniel R.
Jun 2014
I like them a lot. They were very professional and they did a very good job. Everything's fine.
Ralph M.
May 2014
unknown
Richard G.
Apr 2014
It started very well from the initial estimate and start of work, then I was left alone with their crew of workers and having to call their office/salesperson when needed to come over and check the work. After the last payment they promised to be back and finish the work repairing the front porch, sprinkler systems plus adding dirty back to some holes, have had serious difficulties to have my multiple phone calls returned and the work is not yet complete despite of final payment made 2 months ago. I even gave up to ask them to finish the work promised to be inside the house, all of this included on their original estimate.
Richard G.
Apr 2014
Initial contacts worked well, always answering to my calls. During execution of the work I was left alone with their crew and had to supervise the work by myself, the office/sales team will stop by to collect payments only. After work was complete, had tough time to finish the final clean up and work at front porch. Still cannot get them coming to my home to fix issues caused on the sprinkler system. No responses to my phone calls, promise to send a person but they don't appear and there is no explanation for the miss. Payment was done in full several weeks ago, I recommend you not making a final payment until you are completely satisfied with the job and not expecting them to address any pending issue.
Brian B.
Mar 2014
Good professional estimator. Job was done when promised. Only criticism is that they were in a hurry to get to the next job, whether they were completely finished or not.
Nora D.
Mar 2014
The Aztec crew were very professional and worked very hard to help us return our house to a level state. The crew had to hand dig twenty holes around the parameter of our house in order to place twenty piers to be used in the leveling process.
The dirt that was removed was carefully placed in an area that was covered with plastic and later replaced as was the stones and other yard items. When done it was hard to tell they had been there.
Thank you Aztec for helping us return our house to a state of normalcy.
The dirt that was removed was carefully placed in an area that was covered with plastic and later replaced as was the stones and other yard items. When done it was hard to tell they had been there.
Thank you Aztec for helping us return our house to a state of normalcy.
Alicia P.
Feb 2014
My experience has been very dissatisfying. I was just trying to get a hold of them to complete the service for me after they had come a day early without me knowing. They were very unresponsive and I requested the phone number of the owner and they said they were not able to do that and would relay the message. I ended up getting a hold of the owner and he ended up yelling at me and putting me to blame saying "He could not call me every minute on the minute." I was just trying to reschedule an appointment we made around my schedule and they were not willing to work with me.
At about 1pm, Jared Alexander came by to resolve the issue. He told me that he was on my side on some of the concerns. He said he has been having problems with his cell phone and that is why he was yelling. I feel he could have gotten a land line and that his voice is very threatening. He refused to do so. He says that "that is the way he talks" and refused to lower his voice. Additionally he said he has already reprimanded his office workers for his staff being late and his workers not calling, but who is going to reprimanded him? He said that my perception of him being discourteous should not reflect on his workers, but I feel that they are all connected and that this is not right. I also told him that I do not want anything to do with him. I do not have any problems with Albert or Doug. I regret going with this company. As long as he does not come over I have no problems. I feel he does not get it and is not taking responsibility on his part and has no tact.
At about 1pm, Jared Alexander came by to resolve the issue. He told me that he was on my side on some of the concerns. He said he has been having problems with his cell phone and that is why he was yelling. I feel he could have gotten a land line and that his voice is very threatening. He refused to do so. He says that "that is the way he talks" and refused to lower his voice. Additionally he said he has already reprimanded his office workers for his staff being late and his workers not calling, but who is going to reprimanded him? He said that my perception of him being discourteous should not reflect on his workers, but I feel that they are all connected and that this is not right. I also told him that I do not want anything to do with him. I do not have any problems with Albert or Doug. I regret going with this company. As long as he does not come over I have no problems. I feel he does not get it and is not taking responsibility on his part and has no tact.
Response from Aztec House Leveling & Remodeling
"I apologize for the inconvenience we have caused you and we understand your time is valuable, but our time is valuable as well. We try to accommodate to all of our customers and sometimes we are ahead of schedule and sometimes we are behind schedule. Unfortunately we had some scheduling issues on your particular job due to unforeseen circumstances, but as a company we try to do our best to show up during the promised times. In the future we will try to work harder to have better communication and hope to keep a workman like relationship."
Kay K.
Jan 2014
They were always on time and knew what they were doing.
Roberto C.
Sep 2013
Over the last couple of years I had been experiencing some issues with my home that led me to believe that I was having some foundation problems. Hearing horror stories from other people, I decided the best approach would be to hire an engineer to assess my home's situation and provide a thorough plan of repair that would permanently fix my problems. I hired and consulted with an engineer last year. I discussed my home's issues and he conducted what I though was a thorough investigation. We discussed the different types of foundation repair methods because that was my main interest and reason for hiring him in the first place. In the end, the engineer recommended gutters to divert water away from my foundation. He also recommended soaker hoses. I have admit I was kind of happy that he didn't recommend foundation repairs as an option because of the cost. It wasn't until an entire year went by with absolutely no positive changes that I realized his recommendations were completely wrong. We got almost no rain last year because of extreme drought. So the expense of the gutters were a waste of money and the soaker hoses resulted in huge water bills every month. On top of all the additional expenses I incurred due to the engineer's recommendations, my home wasn't in any better shape. In fact I think it got worse. Needless to say I wasted $700.00 on that engineer to boot. I went back and did my own research, and decided that my first instinct was the best. I called out two different foundation repair companies for assessments and estimates. The people over at Aztec had their stuff together. I hired them to install piers around my foundation to lift and stabilize it. They provided me with a lot of information that made my decision to hire them easy. They were professional and got to my job in a decent amount of time. I am very happy with the work they did. I would definitely recommend this company to others looking to fix foundation problems. Very good overall experience
Johnnie W.
Apr 2013
I was given a generous senior discount, and an additional $200 was deducted because the concrete order was shared between two jobs. The crew worked fast and efficiently. A crewman was sent into the attic to make sure no damage was done when the house end was levelled. The crew went outside of their job description to fix a drain pipe from my washer that had pulled apart due to the settling of the house. After the job was completed, they moved the excess dirt to cover low spots in the yard, and around my plants. They also transplanted one of my plants for me and moved a dead tree out of my yard. It is unusual to find a company that goes that extra step to help their customers.
Licensing
State Contractor License Requirements
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FAQ
Aztec House Leveling & Remodeling is currently rated 4.2 overall out of 5.
Aztec House Leveling & Remodeling accepts the following forms of payment: CreditCard
Yes, Aztec House Leveling & Remodeling offers free project estimates.
No, Aztec House Leveling & Remodeling does not offer eco-friendly accreditations.
No, Aztec House Leveling & Remodeling does not offer a senior discount.
No, Aztec House Leveling & Remodeling does not offer emergency services.
Yes, Aztec House Leveling & Remodeling offers warranties.