Oak Tree Fence & Deck

There was a three week wait due to the season, understandable. They were very professional and flexible on the fence design. Once complete, the deck construction was started. They were very flexible on the deck design as well due to my wife's change of idea's. Robert was my contact and made everything easy. The work was conducted daily while I was at work and completed by the time I got home which made it convenient to let the dogs out. They even added some additional features and extra's at no cost. Good business. Overall, satisfied customer.

unknown

Would have given them a good review for installation very on time and fence is good quality but the reason I give them a bad review now is that I have trying to get my gate fixed for 4 months since I had it installed. Also they trapped one my neighbors sprinkler heads under the fence after not coming to fix it for months we had to hire sprinkler repair company to fix it . I got lots of I have you on the work list to I'll be out on Monday with no show . If you are not concerned with warranty they do put in pretty fences

It was very good. We weren't even home when they came and they did it while we were at work. We didn't keep using them if we didn't like them.

Charles is the main man to speak to. He arrived on time from day one of the estimate. He was very professional and answered any questions I had. He returned all my call in a reasonable time frame. The wait for me to get my fence replaced was about a month out.     
    Unexpectedly I had to leave town the day they were coming and was unable to be here for the instal.But they were able to install without me here. Charles kept me updated through out the day on how far the project was.(He sent pictures of the fence once it was complete).
   If any damage to your sprinkler system happens when installing, they will take full responsibility. This is something the other companies were not offering me. They cleaned up after themselves and left no part of the old fence behind. They set up the appointment for the city to come mark the yard for gas pipes,cables, etc.
   This company was the higher end of the estimates I had got. I decided to go with Oak Tree because of there customer service, reviews, videos, and just looking at the work they have done around the area.

**UPDATE**
   There were some issues with a few of the planks. (As well as finding out that the metal poles were just stuck in the ground with no concrete. I was assured by Charles this was normal). Charles came out and marked which ones were to be replaced. A couple days went by and no word from the company, as to when someone would be coming through to replace the planks.
    I ending up calling to find out what the time frame would be so that someone would be home and the gate would be unlocked. Charles informed me it normally takes a few days before someone would be out to replace them, from the time he marked them. (Which was fine if a date and time could be set up, I am OK with setting up a appointment). I was told someone would call me with a time frame.
    With in about a couple of hours, I had a man knocking at my door from the company. No call, no text, no email, no warning they were going to be coming to replace the planks. We keep our gate locked at all times. What if I had not been home? Would it than be my fault because the gate was locked with no access to the fence? Would I end up having to wait a few more days?
   After the man left I went out and looked at the replaced boards. Some were missing nails and another had a huge split in it. If I called I am sure they would come and replace them and put in the nails that are missing. But its no big deal for me to add a nail here and there.

unknown

The job was done very professionally.  Even though they were the highest of all my bids, I decided to go with them based on other work I've seen that they did.  I'm very pleased with the work they did.  The fence looks better now than when it was new 9 years ago and the gates the built work much better than the original ones.  I would highly recommend them to anyone and they were well worth the extra cost.

Overall, very pleased with work performed.  Responded to our inquiry promptly, came out to take measurement of fencing area, willing to negotiate pricing.  Crew did not show up when expected, but did complete the fence in one day.  Good clean up after job completed.  "C" rating for professionalism related to fact that two of the crew got into a loud, verbal argument in our yard and driveway.

Overall I give Oak Tree a B+ rating. Charles is the primary go-to. I am pleased with the overall work and would recommend them again to anyone, but advise customers to be sure to hammer out details if you are a detailed oriented person and/or if you already know or have put up your own fence prior, HAMMER OUT THE DETAILS.  Twice I had to remind Charles I had 116' of fence, not 150' and which house/address I really was (there was another job right down my same street and he confused me with them). Charles is very prompt about returning calls and we had to work around my out of town travel and his busy schedule but eventually got it done.
$1100 for labor and screws/nails.  I paid approx $400 for pickets, rails, cement (Charles kindly picked up for me) instead of using cedar pickets which is what Oak Tree uses and recommends.
Oak Tree was the only one who came (promptly) when I called and left a message I was looking for bids. I called five businesses all from Angie's List. One other company wanted $1900. Charles is very friendly and knowledgeable. He was also very willing to work with me on using treated pine instead of red cedar, which I could not afford.  I bought treated pine pickets (250!) and rails and he used my 8', 4x4 posts I had been saving (16 of them).
What prevents me from giving an 'A' rating is Charles changed the verbal terms of our contract the day of the install. Twice I had verbally confirmed I wanted very specific construction on screws from the rails into the posts for additional security. Although I acknowledge this is his business and he has installed many fences, I knew what I wanted. Day of, his crew was using nails to attach the rails to the posts. I stopped them immediately and the lead crew member stated he was unaware of instructions to use nails to attach the rails to the posts. Screws were fine for attaching pickets to the rails. I immediately called Charles to remind him of what we had twice discussed and long story short... I really had no choice but to go with what had already been done with nails attaching rails to posts. The crew was 2/3 done and to remove the rails and hammer out the nails would very possibly have ruined the wood with splits, etc.  I felt I did not have a lot of choice at that point and when I called Charles he assured me that everything would be fine. I was a little upset because we had agreed and not much I could do. However, I was also concerned because I knew for a fact he was confusing my address with another house right down the road they were also working.
Day one, his crew was prompt, got down to business, friendly, answered my questions, and cleaned up pretty well when all was done. I provided cold drinks and some snacks both days. However, my experience on day two was I had to watch their work and correct them to remove three warped rails. I have to say I was REALLLY surprised they thought putting up warped rails was acceptable when there were rails available in my lumber supply that were perfectly straight.  Unfortunately, I did NOT take a picture of this work to show what I am talking about. The crew lead was more than happy to make the swap, but if I had not said anything they would have installed pickets on a warped rail right at the start.  ***So I would just caution that you might need to be on hand to inspect the work from time to time as it goes up.*** That is my own experience. His lead crew guy was receptive to my comments and what I wanted as long as I was firm. He was patient in explaining what he was doing when I questioned the work. 
Two day job. His crew removed my old 116' foot fence the first day and put the fence parts where I asked them too for ease of my recycling. There was no additional charge for them tearing down my fence. I recycled a lot of it and sold some old cedar pickets on craigslist and gave some away as well.  Day two they installed the new fence. 
I asked Charles to send me a copy of their warranty/guarantee just to be sure I did and he promptly replied (all by email) after the job was finished.
So yes, ***overall I would recommend Oak Tree***, but just caution customers that you thoroughly understand the process and what is involved. Charles is a good salesman suffice it to say.  Overall I am satisfied with the job, but it was a little more stressful than I had anticipated. This may be  because I have previously installed fence and know a little about what is involved and what I like.

I called them back another time because the wood broke on one side of my fence and they sent someone out the next day to fix it!

Arrived when promised, finished on time, final price was as proposed. A few minor issues were taken care of quickly. Overall quality of the work was very good. Not the cheapest bid, but good value.  I will use Oak Tree again on upcoming projects. I recommend they be considered when looking to do fence work.

So very Happy!  I was very impressed with the initial estimate/proposal that was presented to me by Charles.The overall work
done in puttiing up our fence and gate was professional and timely.  They arrived in time and finished the same day as promised.
The wood and posts used for the fence are excellent quality. I love the cap on the fence, my neighbors have come by to
compliment on it and to see who it was done by.  We will definitly be using them again for future work. Great Job!

The experience was excellent.  The entire process was good, the owners great and he's a really nice guy.  He addressed all my concerns, they were efficient and it was a good experience.

There were no problems at all. He follows through on what he says he will do. I had no problems with them.

I found the owner and his crew to be very reliable. I asked about what time to expect them on the job. They arrived exactly on time and with all the proper materials and equipment. They got most of the fence installed in one day and came back the next morning early to put finishing touches on the fence. The fence looks great and I am very impressed with the quality of the work. When they were finished with there work they thoroughly cleaned up after themselves and took their trash with them.

From beginning to end, Oak Tree was fantastic. When Charles came to give us the quote, he listened attentively to what we were looking for and presented our options. Our yard is sloped and somewhat unevenly shaped, but Charles took the time to get precise measurements and help us figure out the best way to design an visually appealing fence that was still within our budget. The crew was professional, hardworking, and friendly. The masonory was especially impressive, and the mason was among the neatest workers I have every seen. He left hardly a crumb of dirt in our yard, despite having to dig numerous holes and work with cement & stone. The whole project was completed quickly - faster than we expected. Throughout the process, Charles monitored the job and made on the spot alterations -at his own expense - to improve the overall appearance and standard of work. We are extremely please with Oak Tree Fence & Deck and will definitly use them again in the future.