United RV Center

Worst place ever. Rip off. Do not use them. I hired Jamie to put in an overpriced ac unit. It wont blow in the vent in the back of rv. I have contacted him for over 6 weeks and he keeps saying he will come back to check out and he wont. He even said one of his guys came out one day which was a complete lie.

This is the worst place. They had our RV for four months the first time to fix the awning! We had just bought it and tore the awning off on the first trip and lost four months of it due to this place. I have no idea why my husband took it back there this time for more work, little things! It was supposed to be ready by the Memorial Day weekend - they again have had it for months - and now they say it isn't going to be ready. I bought it in October and have missed every single holiday due to this place and this is my last three day weekend for the year. Worst place I have ever dealt with and I can assure you that the other reviews on here had to be written by them. Do not take your RV here. They wait months to even order the parts that they know have to be fixed. I am about to see the stupid RV because they have had it longer than I have. I am over it and this place. DO NOT TAKE YOUR RV HERE FOR REPAIRS!

First the service director texted and told me that I Had basically lied to him regarding the show out of unit...after we proved what we claimed was fact...we received no apology..but rather that employee was not doing a good job and he spoke very poorly of him in front of other employees....they did complete the repairs...but unit still did not operate as we were told...no one at the dealership in service could explain it...including the service director Jim Vivitow..the same person that  had basically accused me of a lie..to include saying customers do it all the time....due to the techs not being able to answer our questions they called Jim Vivitow, service director to the unit....he could not explain it...had no clue how unit was suppose to operate..he spent time hitting every button on the system...finally saying our generator was starving for propane...regulator had to be bad...and there appeared to be a problem with the system panel...   This process took and additional 3 hours...during which time they called a tech in that was off for the day that explained the system and that the unit did not operate the way we were told prior to purchase or show out....The Service Manager informed us that during our 4 or 5 year relationship with the dealership, that since we had not been overly happy with service...we should probably take the unit elsewhere...in other words...they don't want to service and maintain warranty on their sale....he said we had had several instances of not being happy with service....here they are....new unit purchase in 2012...taken in for warranty repair..they had unit over 6 months...did not even contact manufacturer on repair...gave us excuses...we called manufacturer and had handled ourself...while there damage occurred to nose of unit...they ordered new...it came in damaged..so we worked with them to replace unit....correct assumption, we were not happy.. We owned unit one year..they had it almost 9 months of that time frame ..2nd unit. (Unit they worked with us on due to length of time they had first)..we had toppers added to slide...they backed unit into a building and caused body damage...we were not happy...they did comp the cost of the slide toppers due to them wrecking the unit and repaired the fiberglass and body damage they caused....this unit was damaged due to a blown tire, and we traded with the same company as we liked the sales area...they sang the praises of Evergreen...so we went that direction with purchase...had several issues with unit...poor construction..but they did do all repairs...finally a structural warranty issue forced us to trade unit as a lemon..forcing us to use same dealership on trade as Evergreen (manufacturer) had gone out of business and they could not do repair....our next instance was the issue on this unit...I feel any dissatisfaction we had with service, was probably pretty fair based on our experience....Service director is very arrogant..not knowledgeable of units and does not want to deal with customers that expect them to own their actions...his words to us was they prefer to deal with the customers that like them and they can satisfy...think we had reason to be dissatisfied...plus it is their responsibility to handle the warranty issues on units they sell

Called and left a message. Went to their website and emailed them last week. Didn't hear back, so I called again. I spoke to a woman who verified they had received the email and said they would be getting in touch with me. Nearly a week later and no response. Can't say much about the quality of their work, but their customer service appears to be lacking.

Went quite well!

These people are Fantastic!!! they helped us choose an economical option for our weight distribution hitch saving us as much as they could. Then we went back a few weeks later for a Power Converter turns out the one that was in the trailer when we bought it was not even close to the model it origionally had they helped us determine which model would put it back to the stock set up and even gave us instructions how to install it ourselves. These people know what they are talking about and go out of thier way to help you saving you money in the process. We are so impressed with thier service we will drive 30+ miles to do business with them and when we trade up for a new trailer we will do our business with them then too.

We took the trailer in on Tuesday and they made sure it was out of the weather due to possible major damage by rain and hail would cause more problems. We checked back when the trailer was close to being done and they said it was next in line. The service department did exactly what we needed done on the repair.
In the process of checking out the service we found out the TV antenna would not raise or lower. Technician was called. He climbed up in 100 + degree weather and added silicone lube to the antenna. We also found out that the leak we found in the cargo hold was just loose connect, and they tightened all connections. They installed a battery cut off switch as requested, and replaced a frayed brake cable at the same time.
They also cleaned the trailer inside and out.
When were ready to move the trailer, the front landing gears would not retract. A fuse had blown. They went the extra distance to find a fuse that would work. They brought in a tractor to raise the trailer so we could release the landing gears.
We have bought our travel trailer parts and supplies from United RV but had not used their service department.
Over all we received outstanding service. Everyone was polite, knowledgeable and friendly. We have had some bad experiences with other rv repair companies doing inferior repairs. We will be bringing our business back to United RV in Ft. Worth.

Did the work required.

After posting our original report, as well as posting a blog on RV.net, we received a call from John, the Operations Manager at United RV requesting the opportunity to correct the situation. United RV ordered new windows to replace the ones that were damaged, ordered a new kitchen blind (also damaged) and offered to clean the interior of the trailer. We took the travel trailer in to United RV on Monday, July 11, 2011 just before 8:00 a.m. (when the service department opened), and my husband picked the trailer up the following afternoon. The new windows had been installed and the new kitchen blind had been installed and the trailer was cleaned up. We appreciate the fact the United RV did, finally, correct the situation. The reason I did not give them "A" across the board is because it took going viral to get them to even offer to correct the issue and, even though they did ultimately correct the issue, we will not be going back.

As mentioned above, we took our 2011 travel trailer to United RV to have ONE window which was leaking repaired and to have the water valve in the toilet repaired. The service technician effectively ruined all 8 windows by playing "connect the dots" with the weep holes (there are 22 weep holes total), then bent the aluminum up to the point where the windows would not open and could not be used. When my husband pointed out the damage they had done and explained to them that you cannot 're-bend" aluminum and that we wanted all 8 windows replaced, the service manager at United RV advised they would NOT replace the windows, they would just beat the bent aluminum back down and dab on touch-up paint. My husband called Hartland and spoke with a representative about the issue. He also called the window manufacturer about what United RV had done. Bill at the window manufacturer advised that you cannot rebend aluminum. He also advised that the paint on the windows was baked on at the factory. If United RV was going to hammer down the ruined portion of the aluminum and apply touch-up paint, the paint would not adhere properly, exposing the aluminum which would then corrode causing the windows to leak. After speaking with the window manufacturer, my husband then went up to United RV and was told by Sonya, the service advisor that 7 of the windows had already been replaced. The remaining 8th window was on backorder and as soon as it arrived and was installed she would call us. After 2 more weeks of waiting, my husband called United RV (this was on 5/31/11) and was told the windows were all replaced. They were just waiting on someone to do a walk around of the trailer to verify there were no more issues and that we would be called with the trailer was ready for us to pick up. We received that call 6/7/11. We went that afternoon to inspect and pick up our trailer. In looking at the windows we discovered that only 2 of the windows had actually been replaced - the bathroom window and the kitchen window. On the remaining 7 windows, the aluminum had been hammered back down and touch-up paint dabbed onto the aluminum. When my husband informed the service manager at United RV that we wanted the windows replaced, he asked if we could open and close the windows now. Since we could, it didn't matter that they looked like they'd barely survived a major hail storm with the dents, etc., United RV was done. We let it be known we were not at all happy with what they had done, waited 30 minutes for someone to bring a forklift out to pick the trailer up so we could get it on the hitch and brought the trailer home. After getting the trailer back under the RV cover, we went inside to open up the windows to let it air out and to further inspect the remaining damage. Then we noticed the urine in the floor in the bathroom and in the hallway just outside the bathroom door. Initially we thought that someone had intentionally urinated on the floor. In actuality, a service tech or service techs had used the toilet in our bathroom over a period of several times and failed to flush the toilet. Toilets in an RV are not like the toilet in your home. The bowls do not have water in them at all times. The bowls are dry and when flushed, the toilet uses water to flush out the urine or whatever in the toilet bowl into the "black tank" of the trailer. The toilet bowl in our trailer was full. Now knowing anyone had used our toilet prior to hooking up the trailer and bringing it home, the usual shaking that occurrs when pulling a travel trailer had caused the urine to slop out of the toilet onto the floor and then run into the hallway. Further, as my husband was raising the window shades to open the windows, he noticed that one of the shades had been reinstalled backwards. He removed the valance over the window and then removed the shade to turn it back around only to discover the reason it had been installed backwards. Someone had stepped on the shade, tearing the cloth and smashing the horizontal slats. We can only assume the shade was installed backwards to hide the damage done in the hopes it would not be noticed until we got it home which is what happened. United RV makes a big deal on their website about the "professionalism" of the "certified well trained technicians" used in their service department. Effectively destroying 8 windows in a 6 month old travel trailer, replacing only 2 of the windows they damaged (note the 2 smallest and cheapest to replace), absolutely refusing the replace the remaining 6 windows they damaged, installing a window shade they damaged backwards to avoid detection and leaving our toilet full of urine is not my definition of "professional" anything. Because of the urine splashed onto the flooring, we are going to have to have the bathroom and hallway sanitized as we have absolutely NO idea of any possible diseases, conditions, disorders any of the service technicians currently employed at United RV. Extreme? Possibly, however, our 9 year old son is still recovering from a bone marrow transplant. While his immune system is much more stable than when he was released from the hospital, it is still compromised. He has already spent 108 days in the hospital - we just can't take any chances on his being exposed to heaven only knows what the service technicians at United RV left behind in our trailer. I guess we should be grateful they didn't deficate in the shower as well as urinate and refuse to flush our toilet. Please save yourself the same heartache we went through. If you have a travel trailer, fifth wheel, RV, whatever that needs repair - no matter how minor (remember - we only took ours in to have ONE leaky window fixed and the water valve on the toilet repaired) - do NOT go to United RV.

I have used them for several years and find them to be honest to deal with (the most important aspect having heard many horror stories from friends). They do make a sincere effort to fix the problem but their work load prevents a swift turn-around. On two occasions I have had to return the motorhome because they did not complete and/or check their work. They will make an effort to get you in quickly if you are in a bind. I personally like them and believe they try hard but they are less than ideal. That said, they do get the job done though return visits to fix the initial problem are irritating.

My experience was absolutely fabulous, so good I sent them a thank you note when I left. The service rep even took me to lunch a couple times! If I ever had to use them again I would absolutely use them again.

When our RV was broken into, the inside was destroyed, walls and cabinets were torn out. All the repair work they did was excellent.