Floors Depot TX

My wife and I tried to do business with floors depo for over two months. The sales person Ronny was at my house at least two times. He was very aware that we were walking on concrete and in need of floors. Ronny was extremely genuine and we loved dealing with him until there was an issue. We were under the impression that we pulled the trigger and had material on the way. Down the road we learned that nothing had been done and we continued to get what we felt was run around. To be fair, we were all over the place with our demands at first and Ronny was accommodating other than the fact the quote was not broke down and we did not know what we were paying for. After a week of trying to get the owner Richard on the phone he called me and we had a very nice conversation and he invited us to come meet him in person to resolve things. I called him when we were available that same day and left a voice mail. Today he called me and was very worked up. He had clearly lost his temper for a reason I do not know still. He flexed that he was a Marine (I told Richard I was a veteran as well and he wanted to first verify what branch I was in to make sure it was worth anything to him), that his dad installed floors for over 40 years and heavily defended the contractor who came to my house. Richard had a very one sided story and never stopped talking and yelling long enough to hear what I had to say he hung up after he got done saying whatever he had to say. His contractor had his entire *** out the whole time at my house in front of my young children, he cussed in front of my children non stop, tried to collect payment and quit before finishing the job, then tried to sell his side services to us including giving us his personal business card. We were disgusted by him and laughed at the fact that he gave us his card because based on his time at our house we would never hire him to do anything. Ronny had to call him and tell him how to finish. We had a quote for $20,000+ and were not going to pay the money until we had a chance to address our concerns with the owner. I appreciate the owner's passion, but that is no way to treat someone who wants to do business and has made multiple efforts to clear the water. There was absolutely no reason for any of this to be heated. I can appreciate someone wanting to defend their employees, but he wasn't willing to hear anything other than exactly what he already made his mind up on. Ronny asked me to not leave a bad review because we did not do business. Richard says the contractor that came to my house is a great craftsman and has worked with him for 17 years. I would say we definitely did business because we paid him to do work for us. Combine that with the time spent and the way Richard represented his business I do not feel my review is out of line or inaccurate whatsoever.

Great overall experience with Floors Depot, Texas. I met with Travis Seaton a couple of times to look over products and determine what would be best for our home. Travis came to our home to do measurements and we were able to talk about each room. Our project included replacing a 90% carpeted home with three different flooring materials. We wanted hardwood in all common and high traffic areas. We additionally wanted to replace carpet in our bedroom, study and guest room with new carpet. We converted a third bedroom into an art studio for my wife and for that room we wanted a simple linoleum floor that could take some abuse and be cleaned easily. Travis showed us a great product from Shaw flooring that we really liked. The carpet color we chose had to be special ordered and I was pleased that there was no attempt to talk us into something they had “on hand.” We actually found the linoleum we wanted to install ourselves and Travis agreed to have his crew do that job free of charge since it was only one room and I would provide the materials. We returned to the store and shook on the deal. Floors Depot required a 50% deposit to special order our supplies. About two weeks later they were ready to start work. Prior to the arrival of the first crew, my wife and I packed up the rooms and moved some of the lighter furniture so aid the crew. The big stuff was left in place for the flooring crews to move. The carpet crew, led by John B. arrived about 9:00 Am and we right to work removing our old carpet. This was a two man crew but they worked quickly and had the house stripped of the old carpet and old baseboard within a couple of hours. A little bit of leveling and foundation patching needed to be done and I was impressed that John took the time to make these repairs which could have easily been hidden under the new carpet if he had wised to do so. These two men worked very hard with few breaks and completed a beautiful instillation of carpet in the guest bedroom, master bed room, and dressing area in about ten hours. This included the art room linoleum floor as well. They welcomed me to watch them work and answered all my questions. I received an excellent education on how to install carpet and how to seam carpet. These guys were just great. At the end of the day all the old flooring was hauled away. A few days later the 3 man hardwood flooring crew arrived lead by Jonathan Sledge. Jonathan is a young man of few words, but great skill. The hardwood floors too three days complete with the crew working 8-9 hour days. I saw excellent craftsmanship, meticulous attention to detail and no wasted state. I actually painted the baseboard sections myself to save a bit of money and after they were installed we had a painter come in and touch up nail holes and small blemishes. You have to be prepared for a bit of dust when doing hardwood floor insulation. Door frames and fireplace hearth undercutting created some dust but the crew used a shop vac as the cutting was done to keep dust under control. As soon as floors are installed it is ok to set the furniture back in place and Jonathan’ crew helped replace items everyday before the left. At the end of the job, my wife and I did a walk through with Jonathan to make sure we were pleased. Everything was cleaned up to our satisfaction and we were happy to pay the remaining 50% for the job. Travis Seaton called me to make sure that we were pleased. In the the two months since the job was completed we ha e had no complaints, but lots of complements. The beautiful new floors are a wonderful addition to our home and we can not believe we waited so long to do it. We were very pleased with everyone we met in conjunction with a Floors Depot. The quality of the work was outstanding and we are happy to recommend this company with no reservations. Terry & Debbie Parrish, Fort Worth, Texas.

The people that did the work were good but the office people were not good and they stretched the job into 3 months when it was supposed to be just around 3 days. We could never get them scheduled to come back and finish. The cleanup was good. The plumbing service that they use is not that great. We had several issues with the plumbing and they to had come back several times to correct it.

Partial installation began nearly two weeks after "Approximate Completion Date".
One shade did not arrive with the installer.  Another was not the correct measure.
I made calls to FloorsDepotTX on the day of installation, 5, 6, 7, 10, 15 days after the installation.  Each time, I'm told they'll call back, or have the installer call back to tell me when to expect the missing shade and the correction of the mis-measured one.
To date, 17 days after installation, or 57 days after the original order, I still do not know when to expect the order to be completed.
The shades they did install are of good quality and installed correctly.
I will update the details and ratings when appropriate.

I'm using them today. They're definitely at my house and doing my flooring throughout of my entire house. They finished all almost of the Hardwood floors. They're excellent.

I have used Floors Depot twice in the past year and a half.  The first time was a very good experience in regards to quality of product, company professionalism, installation and price.  However, the second time I used them for service in a different location, it had issues regarding the uneven condition of the slab on which to install the carpet and laminate wood flooring.  Since my general contractor was not 100% familiar with the terms of the repair of resurfacing and, since it was a medium/large job, he asked the flooring salesman supervisor to come out and assess the area of installation for any modifications and repairs needing to be done to the floor prior to work being done.  There was VERY little preparation performed on the floor prior to installing the carpet and flooring.  When my husband and I were reviewing the quality of work, we noticed issues with the level of the floor and the matching of seams with the carpet.  We asked that work be redone and leveling performed in one specific area where the floor was uneven.  After they reworked that area, we were satisfied with the change.  When the laminate was installed there were many corrections that had to be done and the completed work was corrected as well as possible, but yet not an excellent end result.  The knowledge and quality of work from their contracted installers was very poor.  Floors Depot's sales supervisor was aware of the floor's beginning condition and yet very little smoothing and leveling was done.  Their quality control supervisor was there many times and it was difficult to have repairs done after our business opened.  All in all, the completed project was very mediocre and had the entire surface been prepared properly, the end result would have been much better and process much shorter.  Floors Depot was pleasant to work with, however communication between company personnel and quality of installation were very poor.

They did a great job!  They were very professional and did more than they even said they'd do.  They moved furniture around to make room and cleaned up after themselves very well.

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The experience was very good overall. They were friendly, competent, and did a good job!

Overall, the experience was okay. Their price was incredibly competitive, but in the end, I don’t think the quality was as good as they had made it out to be. Over time, I’ve noticed that the carpet installation wasn’t as high quality as I thought, so that’s been frustrating.

Overall, the experience went okay.  They did a good job.

Overall, the experience was horrible.  I was talked into getting their laminate flooring for a price point, but it was literally the worst laminate flooring I’ve ever come across. The flooring will swell up even with the smallest amount of water; I’ve purchased this type of flooring from other companies that costs less, but has been ten times better. This flooring swells even around the doors, not in a bathroom, and does not go down. The flooring is ruined, and they even installed some of the pieces incorrectly. When I called them to look at these issues, the technician tried talking me into some sort of product instead, but I’ve had this flooring for barely three months. They let me know they’d send a crew out, but I haven’t received any response since. They have the worst Costumer service. After you paid them getting any kind of reply is impossible.   They always promise they will send someone to "look" at the floor but no one ever does.  

Overall, the experience went well, as far I know. I didn’t hear any complaints! They did a great job.

unknown

They did a very good job. They were professional, arrived on time, and finished the job on time. They cleaned up well. I was very pleased overall, had no complaints, and I’d use them again!

They were fantastic overall! They were very willing to work with me if I wasn’t happy with something, for example, when I wasn’t happy with a part of the stairs, the technician completely re-did them without any problems.

The experience went well overall. They did good work!

The experience was fine overall! They were working with Costco for a special; Costco had a rep. table inside the store, so I was able to talk directly with the Floors Depot rep, and all of the billing was dealt with Costco. Floors Depot was their subcontractor.  Floors Depot subcontracts the work out, and their installers were independent. One downside was the difficulty of passing information back and forth with the sales rep to initially get the project started; we added to the original job estimate, and I had to go to Floors Depot to get my receipt after asking the sales rep several times for it, but the installation crew did an outstanding job!

They didn't install it, we just bought the hardwood flooring there, and materials.  It's a high end quality.  If they have a good price again, we will go back there. 

We had 1400 sq ft of engineered hardwood installed by this company as part of a contract with CostCo. They are the certified CostCo installer for the DFW area.

 Here is the good: The guys who came out were super nice, extremely well qualified and experienced, and did a great job of the installation. I cannot find a flaw in the entire 1400 sq ft of hardwood. Can't say enough good things about the installers. There just were nearly enough of them!

Here is the not so good: As has been our experience with a carpet installation with another company, there is typically a breakdown in communication between the sales guy and the installers. It's as if they work for two different companies (maybe they do?) and don't talk to one another. On the first day the wrong kind of wood was delivered, and upon inspection, the wrong type of wood was specified on the installer's invoice, totally different from the wood on my signed estimate from the salesman. Next, we had been told it was a 3 day job. Try 7 days! True, there was about 400 sq ft of parque that had to be removed (scraped up piece by piece), but they only sent two guys for 5 of the 7 days. The parque was hard to get up, but they should have anticipated this and had more people on the job. The installers were super nice about apologizing for the inconvenience but I felt the company had underestimated the difficulty of our job and the size of the job, and had understaffed our crew. Two days we had to re-setup our bed ourselves for the night, which was a chore.

If you are planning on using them, do  NOT count on your sales guy to communicate things to the installers. They just don't. Be careful to inspect the boxes of wood or rolls of carpet that are delivered. I discovered the mistake myself by scanning the bar code on the boxes with my phone, only to find it was the wrong stuff. That cost us a day to have the wood returned and new wood brought out. Question the installation crew carefully about how long it will take to do the installation. I also interacted with the crew about the use of T strips and they were very good about taking into consideration my questions. I would suggest you do your own homework about the kind of installation you are having done, and don't be shy about asking questions (like what kind of interface between the hardwood and tile or carpet).  

If you're doing this through CostCo, all I can say is good luck on getting the details of the deal ahead of time. Only somebody at CostCo headquarters national knows the local deal with Floors Depot (and I never was able to locate that person), and after a number of phone calls and a physical visit to my local CostCos I finally gave up on the exact rebate and percentages involved in the project. Likewise, you would expect the Floors Depot salesman to know this stuff. He didn't know, either, and conveniently forgot to tell me that the rebate of 10% was capped. That I found out myself through a lot of sleuthing, and when I confronted him with this question, he said, "Oh, yeah." Not exactly straightforward. They should have a piece of paper they give you with the CostCo rebate on it, full disclosure, and it should be part of the bid for the job. This was not the case. I do not think this was a matter of dishonesty, I think it was more just sloppy salesmanship. I still do not know exactly what I will be rebated by CostCo on this project. If you're doing this installation through CostCo, demand to see exactly what yourrebate will be, what the cap on the rebate percentage will be, and what percentage you will get back on your CostCo credit  card.

We only had a chest and a bed to be moved, but ditto the other reviewer who suggested that you move valuables yourself.

very well

Everything went according to plan.  I would recommend moving any antique furniture yourself as the installers are not going to be as careful with your furniture as you would be.   I would purchase felt for under the furniture before installation of any hardwood.  I would also purchase the carpet manufacturers recommended spot cleaning product before installation because wouldn't you know it,  my dog threw up on the carpet the day after it was installed.  They are very busy so plan ahead if you are trying to meet a certain deadline.

We had Floors Depot TX refinish both our kitchen and foyer floors, which were badly damaged by household animals.  Mike Collins and Bernardo worked with us in determining the proper color to match the décor of the rest of the interior. A small area of the floor was badly damaged to the point where they had to remove the section and replace it.  The results were extremely satisfactory.  We would highly recommend Floor Depot  TX and would use them in the future.