DANIEL'S DESIGN & REMODELING

"As we all know the customer is always right, however I must respond to what I consider to be an unfair if not inacurate report. The final outcome of the texture was well above standards for a splatter drag finish. I wish to add the texture was more than a match to the existing texture in the home if not better. I would have though revisited if given opportunity, any areas in question, but don't know how it could have been improved on. The job was completed to the same standards as in my many A rated reports"

"As per your report Dear customer as you indicated the first coat of paint I applied was the fault of the hardware store for mixing the wrong base in one of the two cans which naturally would leave two different looks..I did return two apply a second coat of paint at no charge, though I only agreed to one coat since the old color was the same as the new and doesn't require two coats, which we did discuss. I cleaned what I thought was all of the over spray from the texture while you inspected the areas that I might have missed and upon leaving that day I said you find any problems you know where I am, so call. Never did I not return your call Sir, as a matter of fact I called you a few days later to ask you if everything was okay and you said that the paint look fine ,However you did find a few spots of texture on the base board which you said you could take care of since more of the trim in that room needed attention which as you know was not a part of our contract. In closing again I never did not return any of your calls and was always ready to return to address any issues you may have had, or complete any punch list supplied...... Daniel Hall"

"The above report is inaccurate, I quoted her site unseen my minimum price for a one time trip, which based on the information she gave me by phone was a very possible fix. Upon arriving there and seeing the actual damage not only to the post, but also to the base it was secured to. I told her that I would do the best I could to repair it without post and base replacement which I told her would definately entail more time and material expense which she also understood. It was then agreed I would try to do the work with what was there, and if it didn't look good enough we would do the replacements. The area was just too damaged to secure the post and have it be finished properly so as of our last conversation I was more than willing to do what it took to accomplish our plan B option with the replacement of the necessary parts. She said to hold off and wait for her to call me back which she didn't. It was understood from the very beginning that I was going to try to make a repair that would save her money but if it didn't work that I would have to do a replacement, She did understand this, but never gave me the opportunity to follow up. Her report is totally out of line. Not so unlike a dentist telling you he'll try to save a tooth at one price but tells you if he can't you may need a crown at another price, and then when he says he can't save the tooth, instead of getting the the crown which was previously known was a possibility you don't go back for the crown and instead bad mouth him. I was ready and willing to complete this work using our agreed upon second option but was not allowed to"