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Window World of Dallas-Fort Worth

4.4

(170) Verified Reviews

Founded 1995 • With Angi since April 2005

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Windows
Siding
Sunrooms and Patio Enclosures
No License Required for Trade
Bonded
Insured
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Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM

Company Contact

2520 N Great Southwest Pkwy Ste 100

Grand Prairie, TX 75050

Map showing Window World of Dallas-Fort WorthView larger map

Description

Having window showroom locations in Dallas and Grand Prairie to better serve residents throughout Texas, Window World of Dallas Fort Worth is the state's leading window replacement company. Offering a wide variety of replacement window styles, the superior windows and doors...

Verified Reviews

4.4

(170) Verified Reviews

Write a review
Ratings Distribution

5

115

4

21

3

9

2

2

1

22

Rating Details

Price

4.7

Professionalism

4.4

Punctuality

4.4

Quality

4.6

Responsiveness

4.4

Read reviews by category

window replacement (166)siding companies (7)door installation (20)
Showing 1-10 of 170 reviews
5.0

02/11/2021

Tyler helped quickly bundle up the project and provide clarity about the process. Installers and coordinators had good communication

Description of Work
10 Windows replaced in my home upgrading from 2001 to 2020 windows

Category replacement windows

Services Performed? Yes

Hire Again? Yes

Work Completed On 02/11/2021

Service Provider Response

Thank you so much for the review! Please let us know if there is anything else we can do for you, and thank you for choosing Window World of Dallas-Ft. Worth!
1.0

02/02/2021

Be aware of this company's deceptive business practices. Contracts are not honored & they lack integrity in their customer relations. I executed a contract in Nov’20 for siding, soffit and fascia installation. My 50% deposit totaling more than $5,500 was processed in Nov’20 within a week of signing the contract & I was given an estimated 6-week lead time for installation. I received an email in No...

Description of Work
Siding and Soffits

Category siding

Services Performed? Yes

Work Completed On 01/04/2021

Service Provider Response

Hello [Member Name Removed], thank you for taking the time to share your feedback and voice your concerns. Customer satisfaction is our number one priority and your experiences thus far certainly do not meet our standards. We happily invite you to contact our service manager, Jason Gannon, at (866) 946-3189, and he will be happy to discuss this matter further with you. Again we thank you for bring...
1.0

12/15/2020

NO TO WINDOW WORLD! update** 12/15/2020. Install date is supposed to be today.... it is 1130 AM with no call to confirm and nobody here to install. I hope their quality of work is opposite from their service, sales and communication. This is the worst experience I have ever had with a window company. The install was supposed to happen during summer.... now its freezing outside, great time to have ...

Description of Work
window and patio door

Category replacement windows,doors

Cost $4,000

Services Performed? Yes

Work Completed On 12/15/2020

Service Provider Response

Mr. [Member Name Removed], We sincerely apologize for the concerns you encountered and please know that we take this very seriously. Customer satisfaction is our number one priority and we want to see to it that your concerns are addressed. We happily invite you to call our service manager, Jason at (866) 946-3189 so he can address any remaining concerns that you have. You are a valued customer of...
5.0

11/14/2020

There was a problem with one window, but it was special ordered and installed promptly. Took much less time to install than expected. Six windows plus the octagon were completely installed and everything cleaned up in less than three hours. They look great and I am very impressed and pleased.

Description of Work
Seven regular windows and one octagon bathroom window replaced

Category replacement windows,doors

Services Performed? Yes

Hire Again? Yes

Work Completed On 11/13/2020

Service Provider Response

We are happy to hear it! Thank you so much for the feedback and support! Enjoy your new windows!
3.0

11/09/2020

I had to call supplier to find out when windows shipped. Scheduler said we would be called by installation supervisor between 8am and 10am with a time of arrival. Had to call crew supervisor at 10:30 to find out when crew would arrive. Crew supervisor call around 11 to inform me they wouldn’t be arriving between 1:30pm and 2:30pm. They arrived at 4:00pm. We waited all day because we were never inf...

Description of Work
Install new windows

Category replacement windows

Cost $7,500

Services Performed? Yes

Work Completed On 10/31/2020

Service Provider Response

We sincerely apologize for this inconvenience, [Member Name Removed]. Please do not hesitate to contact our store at 866-946-3189 and ask for Jason Gannon. Thank you for your feedback and we look forward to addressing this further with you.
5.0

11/03/2020

I have had an amazing experience with Window World so far. Zac, the estimate professional, was amazing! He explained everything in detail and was completely honest with me from start to finish. I ordered 4 windows to start with (I gave 14 total that need replacing). The windows were ready when Zac said they would be ready and the installation crew was phenomenal. There were no problems or hiccups ...

Description of Work
Window Replacement

Category replacement windows

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/29/2020

Images

+3 More

Service Provider Response

So glad to hear! We appreciate your business and support and please let us know if there is anything else we can do for you!
5.0

10/26/2020

Team arrived on time and very courteous. The install went well and took longer than they expected, as the install was done on older cabin on a lake. We felt bad for the guys, but they were so kind and told us it was no problem. Overall, very happy with our new windows and the overall process.

Description of Work
New Windows

Category replacement windows

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/17/2020

Service Provider Response

Thank you so much for the kind words. Thank you for choosing Window World of Dallas-Ft. Worth and enjoy your windows!
5.0

08/07/2020

the whole process went very well.. from explaining what would be done and costs, to the communication, the professionalism of the team, and the clean up. Would hire again.

Description of Work
Replaced the glass in about 13 windows

Category replacement windows

Cost $2,700

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/28/2020

Service Provider Response

All things we love to hear! Thank you so much for your support, and please let us know if there is anything else we can do for you.
1.0

02/25/2020

From the 1st install day, the install was horrible. The left huge gaps in caulking to where rain was coming in thought the windows. Supervisors and customer service was horrible. It took 3 month from the start of this job to be unsatisfied complete.

Description of Work
New windows

Category replacement windows

Cost $6,000

Services Performed? Yes

Work Completed On 12/10/2018

Service Provider Response

Mr. [Member Name Removed], We sincerely apologize for the concerns you encountered and please know that we take this very seriously. Customer satisfaction is our number one priority and we want to see to it that your concerns are addressed. We happily invite you to call our service manager, Jason at (866) 946-3189 so he can address any remaining concerns that you have. You are a valued customer of...
1.0

02/05/2019

This company is very slow with everything. They took almost two weeks to come out and do an estimate then they had to come back out after that to do more measurements. After that they took half of the money as a deposit which is fine. So 3-4 weeks go by with no ETA and I called a few times and they said they’d call me back with an update and of course the did not. So around 4 weeks I get a call ba...

Description of Work
I needed a back door installed

Category doors

Cost $600

Services Performed? Yes

Service Provider Response

Hello, thank you for the thorough feedback. We sincerely apologize for the concerns you encountered and please know that we take this very seriously. Customer satisfaction is our number one priority and we want to see to it that your concerns are addressed. We happily invite you to call our service manager, Jason at (866) 946-3189 so he can address any remaining concerns that you have. You are a v...

Services Offered

Windows - Installation & Service, Doors - Installation, Doors, Siding Contractors, Home Improvements

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
Emergency Service
No
Warranties
Yes