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Veteran Garage Door

4.8(
32
)
Garage Door - Install or Replace - For Business, Garage Door Repair, Garage Door - Repair - For Business,

About us

Veteran Garage Door provide 24/7 same day service. We specialize in garage door repair, service and new installation. We are dedicated to 100% customer satisfaction and never charge a trip fee. We are licensed, insured and bonded and All our field technician are company employees.

Business highlights

Emergency services offered
15 years of experience

Services we offer

Door Off Track, Garage Door Opener Repair, Garage Door Repair, Inspection, Maintenance, New Door Installation, New Opener Installation, Torsion Spring Replacement

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.832 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
3%
2
0%
1
3%
Write a review
Showing 1-25 of 32 reviews
Cory H.
Jan 2023
1.0
$1,000
Price gouging. False Warranties, incompetent reps. The list goes on and on with these guys. DO NOT HIRE
Mitch M.
May 2020
5.0
Yes, I recommend this pro
$350
Perfect. These were repaired twice over the past year by another company. In that case, the cables were just reattached and rewound. After the third time, I tried Veteran Garage Door. Their tech did a complete inspection of all moving parts. He discovered the bearings at each end of the axle were seized, causing the cables to lose tension, and unwind from the spools. He replaced the bearings, spring, and cables. Works like new. Quiet and smooth! Thank you! Total cost, $350.00. Worth every penny.
Abe K.
Apr 2019
5.0
Yes, I recommend this pro
$50
Outstanding job. Ben very knowledgeable and very professional technician. He showed up within an hour after calling. He did more work than asked for customer satisfaction. I would hire him again and definitely would recommend him to my friends.
Response from Veteran Garage Door

"We are glad you had such a positive experience. If you have any questions or concerns do not hesitate to contact us. We want to make sure you are taken care of! :)"

Denise A.
May 2018
5.0
Yes, I recommend this pro
Aaron was great. He called to let me know that he was available to come before our appointment time if that was convenient to me. He answered all the questions I had about my garage door. Installed the stripping on both sides and bottom of garage very quickly. The company followed up with a call to make sure everything was good and to see if I had any questions.
Francine R.
Feb 2018
5.0
Yes, I recommend this pro
$350
It was wonderful, and they were even a few minutes early. Same day service when I called.
Response from Veteran Garage Door

"We are glad you had such a positive experience. If you have any questions or concerns do not hesitate to contact us. We want to make sure you are taken care of! :)"

Duane G.
Feb 2018
5.0
Yes, I recommend this pro
$89
It went ok. The door did not raise enough for my SIV after completion . But they were very prompt and coming out and adjusting it. No other issues.
Response from Veteran Garage Door

"We appreciate your feedback and rating. There are times were adjustments are needed after the work is completed and as you stated we are prompt to ensure we get you taken care of as quickly as possible. We are glad to see you were able to get the Nylon Rollers and Maintenance and Tune Up special for $89.00 (originally $189.95 ). If you need us in the future or have any questions please let us know. Thank you for working with Veteran Garage Door and have a wonderful weekend! - Annamaria CS Manager"

Debbie A.
Jan 2018
5.0
Yes, I recommend this pro
$300
Outstanding. Ben was a very knowledgeable and a professional top notch technician. He showed up within an hour after calling Saturday night about 7pm. Within 30 minutes replaced both springs and fixed the broken door. I would recommend and hire again.
Response from Veteran Garage Door

"Thank you so much for this wonderful review. We want to make sure you are taken care of so do not hesitate to contact us if needed. =) Have an amazing day. #VGDTeam"

Jim D.
Jan 2018
5.0
Yes, I recommend this pro
$100
well done.
Response from Veteran Garage Door

"Thank you for this review. Do not hesitate to call us if needed. Have a great day! -Annamaria"

Patirck H.
Dec 2017
5.0
Yes, I recommend this pro
As stated above it went quite well. The technician showed up early (he called first to get approval), worked quickly and effeciently, showed me how and why his methodology was both efficiently and safe, and was probably gone by the time the appointment was originally scheduled.
Response from Veteran Garage Door

"Thank you so much for this review and we are so happy to hear you are please with your purchase. If we can be of additional assistance or if you have any questions give us a call at 972.885.2982. Have a great day #VGDTeam"

Deann W.
Nov 2017
5.0
Yes, I recommend this pro
These guys are great! I messaged them online on a Sunday, thinking I would hear from them Monday morning. They messaged me back within 10 minutes and had a tech out within a few hours--on a Sunday! They did a great job at a fair price. I recommend them.
Response from Veteran Garage Door

"Thank you so much for this review. If we can be of additional assistance or if you have any questions give us a call at 972.885.2982. Have a great day #VGDTeam"

Bob C.
Nov 2017
5.0
Yes, I recommend this pro
$180
Everything now working perfectly. Professional service handled correctly.
Response from Veteran Garage Door

"Thank you so much for this review. If we can be of additional assistance or if you have any questions give us a call at 972.885.2982. Have a great day #VGDTeam"

Robert L.
Nov 2017
5.0
Yes, I recommend this pro
With service providers help was able to trace to bad outlet. No charge for this. Thanks!
Response from Veteran Garage Door

"Absolutely, glad we could help! If you need garage door assistance in the future don't hesitate to give us a call at 972.885.2982. Have a great day! #VGDTeam"

Pamela G.
Nov 2017
5.0
Yes, I recommend this pro
Well done!
Response from Veteran Garage Door

"Thank you so much for this review. If we can be of additional assistance or if you have any questions give us a call at 972.885.2982. Have a great day #VGDTeam"

Gerald B.
Sep 2017
5.0
Yes, I recommend this pro
Veteran Garage Door did a great job performing our garage door tune-up. The service was performed when scheduled and in a timely manner. All services were performed as advertised and in a professional manner. Would definitely use them again for other garage door needs.
Response from Veteran Garage Door

"Thank you so much for this review. If we can be of additional assistance or if you have any questions give us a call at 972.885.2982. Have a great day #VGDTeam"

John S.
Jul 2017
5.0
Yes, I recommend this pro
$95
Well as usual, on time, reasonable, job well done. i have used them multiple times over the last 10 years.
Response from Veteran Garage Door

"Thank you for trusting in us over the years to continue providing exceptional customer service. We are ecstatic to hear you are part of the VGD Family and if you need us in the future or have any questions please call us at 972.885.2982. Have a wonderful day :) #VGDTeam"

Greg S.
Jun 2017
5.0
Yes, I recommend this pro
Excellent work and service.
Response from Veteran Garage Door

"Thank you for your kind words. We strive to provide Grade A service and we are glad to hear that is what you received. If you need us please do not hesitate to contact us. Have a wonderful day! #VGDTeam"

Stephanie C.
Jun 2017
4.0
Yes, I recommend this pro
$250
Technician was dispatched to my house within 1-2 hrs. when I called Veteran Garage Door in the morning to give me free estimate on replacing my garage door spring. I actually had 2 other garage door companies that will be coming for estimates in the afternoon. Clint arrived and we negotiated on a price on the springs, so I agreed for him to replace my spring. He also inspected my door, lubricated all moving parts on door, inspected the garage door opener, tightened hinges and made minor adjustments. He was done within 1 hour. After he was done, he emailed me the receipt. Clint told me that the springs come w/ 5-year warranty, so I specifically asked him if it's only parts or both parts and labor. He stated that it's full replacement warranty (parts and labor), but when I read the receipt that he emailed me, it stated that it's only 1 year parts and labor warranty. I sent email back to Clint requesting that he amend the receipt stating that it's for 5-yrs. parts and labor warranty per our discussion before I agreed. Veteran Garage customer service manager called me to address my concern - initially, they told me it's just 5-yr. parts only warranty, but I told them it's deceptive practice to verbally tell your customer one thing then change the terms once we've paid, so they amended the receipt with additional notes that the springs are 5-yrs. warranty for parts and replacement labor. The next day, I found 2 screws that fell on my garage floor when I came home from work. I called Veteran Garage immediately to have them address this, so Clint came back to my house the next day. He came and told me that these 2 screws are old screws that he replaced with new screws on my garage door hinges, but I was still skeptical as I didn't see those screws on the floor after he left when he first came to my house. I swept my garage after he left, so the 2 screws weren't there. I was concerned if there were missing screws that fell off, but he assured me that there are no missing screws. If these were the old screws that he replaced, he should have taken it with him when he left that day or given me those old screws to throw away. Veteran Garage is very responsive with my concerns and willing to resolve the issue.
Response from Veteran Garage Door

"Good morning, We thoroughly appreciate your feedback. We at Veteran Garage Door strive to provide exceptional customer service so when we were made aware of the miscommunication between you and our technician regarding the warranty we wanted to ensure you were completely satisfied. Therefore, we agreed to provide the 5 year spring and spring labor warranty. When our technician came out the second time he assessed the situation and determined that all screws were in the hinges and bracket. Our technicians do take the parts replaced with them; however, these screws may have been missed when they cleaned after themselves the previous time. If you have any additional questions or concerns please do not hesitate to contact us. We appreciate your business and look forward to working with you in the future. Have a wonderful day! -VGD Team"

Joanna S.
Apr 2017
3.0
$89
See above please
Response from Veteran Garage Door

"Good afternoon, We thoroughly appreciate you bringing this matter to our attention. We were very concerned to hear of your dissatisfaction with our company. Please note that maintenance and tune-up is not considered a repair. Additionally the deal you purchased included up to 12 Z-bearing rollers (a $97 value on its own). Customer satisfaction is of great importance to us and as agreed upon we are going to provide and install new weather seal at no cost to you. I am glad to know that this matter is resolved and if we can be of additional assistance please do not hesitate to let us know. Have a wonderful day #VGDTEAM"

Stacy M.
Mar 2017
5.0
Yes, I recommend this pro
$95
Technician arrived on time and was very understanding when I was late meeting him there. He was very professional and stated it was an easy fix and would be covered under the tune-up for $95. While he was there is answered some other questions regarding the garage door operations and was very helpful
Response from Veteran Garage Door

"Thank you so much for your kind words. If we can be of additional assistance please let us know. We want to make sure you are taken care of. Have a fantastic day!"

Terry G.
Mar 2017
4.0
Yes, I recommend this pro
Install went ok. Had an issue and company came back out to fix issue. While communication was a little difficult, all issues were resolved.
JOHN C.
Feb 2017
5.0
$281
It went well. Colton was efficient and personable. I would ask for him by name next time. Despite the estimate/charge being a flat rate item, I think that $195 per hour (and that was with a coupon off the $250 that's standard; my dealer car mechanic gets "only" $154 per hour) is too much especially when considering that I likely paid a premium for parts that I probably didn't absolutely need (Colton did NOT push them; but all-in-all, I think that this particular job would be more fairly priced by T&M). I think the total bill should have been more like $150 plus tax. Colton is a great representative for your company. Thank you Colton.
Response from Veteran Garage Door

"Good morning,  We greatly appreciate your feedback regarding the services received and are ecstatic to hear that you had a pleasant experience with our technician Colton. Please note that there is not a charge for an estimate to be provided and our technicians do not charge by the hour. The $55 off of any repair is the discount mentioned in the review. $250 is the most we charge for a door off track depending on the amount of work needed to be completed. Additionally, they have invoices with set pricing.  Our information confirms that Colton completed a door off track, roller replacement and track adjustment. The nylon rollers were provided at a discounted rate when installed. Further more we believe the difference between our technicians and the mechanic is that we are able to bring the parts to you and complete the repair on the spot. If we can be of additional assistance or if you have any questions for me please do not hesitate to give us a call as we want to ensure you are completely satisfied with Veteran Garage Door.  Best Regards  VGD Team"

Paul S.
Feb 2017
5.0
Yes, I recommend this pro
$90
Technician arrived early and provided good general maintenance advice. He recommended new rollers for our exceptionally noisy garage door at a reasonable price which fixed the problem. We can now open the garage door without waking the baby. Thank you!!!
Chris F.
Feb 2017
5.0
Yes, I recommend this pro
$110
Veteran Garage Door came right out the same day, I'm not sure. Their service stood out.
Sean H.
Jan 2017
5.0
Yes, I recommend this pro
$205
Ben did an excellent job and went above and beyond my expectations for the requested service.
Brittany C.
Jan 2017
5.0
Yes, I recommend this pro
$200
Service was performed on the same day that I called seeking services, which is already fantastic. They were very helpful, punctual, reasonably priced, and pleasant. I only knocked the professionalism down a grade as the repair man left grease spots on my walls, which I noticed after he left. However, the company called within a couple minutes to check on the services and my satisfaction. They had the repair man return to clean the walls but he had to use my supplies to do it as he didn't carry his own. Overall fantastic experience and it is apparent they strive for quality and make right anything that may have dissatisfied the customer.
Showing 1-25 of 32

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Veteran Garage Door is currently rated 4.8 overall out of 5.
Veteran Garage Door accepts the following forms of payment: CreditCard
Yes, Veteran Garage Door offers free project estimates.
No, Veteran Garage Door does not offer eco-friendly accreditations.
No, Veteran Garage Door does not offer a senior discount.
Yes, Veteran Garage Door offers emergency services.
No, Veteran Garage Door does not offer warranties.

Contact Information

1209 West Carrier Pkwy, #306, Grand Prairie, TX 75050

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