LD Goss Refrigeration

Technician was very personable. He has apparently worked for company for many years and has established a host of clients who ask for him by name. He is semi-retired and only works a few months per year. He sold me a service policy which was used for the winter heating servicing. I could not help but wonder if the level of service he gave would continue should he permanently retire or be off on his 'annual sabbatical'. The 2nd time I used the company, a different technician came who seemed more interested in selling a carbon monoxide sensing system than doing the work needed. He ultimately completed the inspection and indicated he could find no problems with the system. I have no real complaints about this company other than they seem to be always attempting to sell another product to you.

Made appointments twice he was a no show each time.

The job went well. About $50-100 under the original quote. Work completed quickly. I've used Danny/LD Goss for years. It's a little hard to get him because he's so busy. He's busy because he does good work. He only does what's needed. Trustworthy.

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Since the other A/C person that installed our furnace last winter when Goss was on vacation did such a poor job, Danny has been getting needed parts to correct the mess, get the permits from the city of GP and file paperwork with the manufacturer. All things this other company did not do. He also provided the name of a sheetrock repair person since the work that was done in December was so poor the condensation would not drain & leaked through our ceiling. We have been using Goss for as long as I can remember & have been in this house since 1988 so could be 20 years or so. I would trust him to work on my A/C and leave him a key if I was not there.

The job went very smoothly. After diagnosing the problem, he ordered the new unit. The next day he came out and replaced it.

Mr. Goss was very personable and professional. He seems like a honest man that does work the way he is suppose to. I was amazed when he told me he got and over 30 year old outdoor compressor up and running again. Even though it is working now, he let me know that it was something that was going to have to be replace in the near future. As of now everything is still running fine :-).

Our air conditioner was malfunctioning, so bright and early last Tuesday morning we called LD Goss Refrigeration to have it serviced. We were only able to speak to a machine, not a person (and we subsequently learned that this is always the case), so we left a message. Then we waited for a call back. And waited. Finally at midday on Wednesday the head of this father and son business returned our call, saying that one of them would get to us, but not until sometime on Thursday. "Any idea what time on Thursday?" "No, but we'll call before we come, if you want." So we waited for them to arrive on Thursday. And waited. No one showed, and no one called. First thing Friday morning we called again to find out if/when someone was going to come by to fix our air conditioner as we'd been promised. Then we waited some more for a call back (we could only speak to a machine, remember). The father called back late in the day, this time promising to get someone to us Saturday morning. That was today, and although we spent the day waiting again, once again no one showed, and no one called. We're sure they're very busy because of the current spell of hot weather, but that doesn't excuse their outrageously unprofessional and uncaring behavior. All they had to do was tell us they were too busy to help us and we would have readily sought help elsewhere, as we now have to do a week later.

Perfect. [They're busy - sometimes I have to call twice to get on the dispatch schedule; Robin is always professional and nice.]

Furnace burner was not operating evenly (pulsating). Mr. Goss showed up on time, evaluated the problem, and diagnosed it as a dirty sensor. He cleaned the sensor, brushed & vacuumed the burner & inside the heating box, and put everything back together in approximately 40 minutes. He then tested the thermostat/furnace. Everything's worked fine since then.

Have used Lonny before and will use again. ALWAYS responsive and gets you up and running to be comfortable even if parts need to be ordered and replaced. Thanks Lonny.

I called the contractor at about 7pm, explained our problem, and was told they could come out at about 10pm. The lady I talked to said the problem sounded like a capacitor problem. At approximately 10:15 they arrived and replaced the capacitor(just like the lady said). The gentleman who did the work was very knowledgeable, friendly, and informed us about the capacitor could still be under warranty. Sure enough it was still under warranty and she(his wife) brought us a check for the capacitor the following week. They saved us from having a long, hot night. I would feel confident in hiring them again.

Very satisfied customer. Will most assuredly use these folks again. Worked within my budget and kept me informed of what was happening during the process.

Friendly and thorough. Efficient and timely. Excellent experience. Would happily refer him to others.

I have done business with Danny and Robin for years. They are honest and reasonable. Although this incident was small, they were very responsive and worked me into their busy day. I sincerely appreciate all that they've done for me over the years.

He was great and he gave me some tips on how to keep my system running well. The company is family-run, they are extremely friendly, they don't talk down or act aloof, and they make sure you get the cheapest possible way to get your system working. He could have told me I needed a new system but he didn't; he just charged me for the service call. He didn't even charge for coming after hours.

Our A/C went out around 4:20 09.01.09. I phoned our home owner's insurance and the company they chose to do the work had already left for the day. I went to Angie's List and this company was close to our home. I phoned and left a message. I proceeded to call another company and they could come but not until about 2 hours and just the emergency call was $135.00. I agreed and them LD Goss returned my call and he could come this evening. I cancelled the other company and Danny Goss did come and fix our unit. His labor was $65 and the part was $42. He was going to check for us if the part was still under warranty and refused payment until he could check today. I received a call back that the part was under warranty, so to just mail a check for the $65.00. Unbelievable service and prices in today's market! Thank you, Danny! Debra

I am very pleased with the work Mr Goss did on my A/C. He came when he said he would, as a matter of fact one time when he came by I was not at home, so he left a card telling me he would try again the next work day, which worked out better for me. I would like to keep L D Goss as my refrigeration company.

They were phenomenal. He wasn't lazy. He wanted to exhaust all of the other possibilities before he decided what the problem was. He ran lots of tests to find a solution. He was more diligent and more professional than anyone else I had used. He charged me less as well. He was a pleasure to work with. He was completely honest, trustworthy, and the picture of integrity.

Took 4 trips to fix problem. First trip, told to buy non-pleated air filters and reset thermostat. Second trip, line frozen up in back, couldn't work on. Third trip, wrapped unit in blankets to simulate hot day and charged unit. Fourth trip, cleaned coil. AC works great. A little disappointed it took so long, almost a month, to diagnose and fix.

I bought an old home from foreclosure. Carter had come out in June to check out the equipment and accurately warned me it could fail at any time. Six weeks later, I called them back to replace the equipment, but this time with a heat pump (more economical heating in the winter). Carter and his dad, L D Goss both worked on the installation (separately). They were very professional and pleasant and gave me a great deal! I found their estimate to be spot on to the work they promised to deliver. They were thorough and completed all the work requested, although this required several sessions. (It was a big job!) They basically did the work on a handshake. I appreciated their trust and work ethic.

Very well. Carter has been here before and their crew is always the best. I appreciate there thoroughness. I called on a Saturday morning and he was here by about 6 PM. That's great response time.

This company has done a lot of work for me in the past & the one-man gang that does it all is really pleasant to work with, efficient, skilled, & professional. Prices are very reasonable & the job gets done quickly & without a lot of mess. Work loads make it a little tough to get them right away, but emergencies always get priority.