HomeTeam Pest Defense

I was a customer since 09/2007 with Taexx tubing in our home. I had to cancel service because I moved, but will likely start service in the new home. If I could give 4.5 stars, that is what I would give as I found their price a little high compared to competitors. However, with rare exception, we worked with the same technician the entire 16 years of service. He was highly responsive, called ahead, and lived nearby if we needed something urgent, like wasp nest removal. Gnats were the only issue that was difficult to treat, but our technician have us some things we could do--such as bleach in the drains and soapy vinegar gnat traps--that worked well. We received quarterly treatment with a detailed report of the work done each time. I paid approximately $150/quarter.

They put the bug spray in the tubes at the base of the wall. Then they clean the tubes out for the next go around.

$189 for fire ant treatment in the yard, which did not cure the problem. WE had to treat. Was told someone was coming back end of October with a "new" treatment that they would apply for no additional charge. This was never done. A regional manager did call, I called back... never spoke to him. Called several times with an "ant" problem, over a month later, I get a call (due for regular quarterly service) that the tech was coming to "take care" of my issue. A month later, I have already taken care of it. I cancelled. Very disappointed!

unknown

.

unknown

What they do is good and the techs they have are great. It is a quarterly, we pay every 3 months. If we need anything in between like when we have that treatment done, the first week of March they'll just come out and do it and there is no charge. If it is something special you are having done... I actually have mosquito spray through them and I really am happy with that. They do that in the summer months through June, through September they do mosquito spray and that has really helped  a lot with the mosquitoes. Iam really satisfied with that because of the West Nile virus thing. I have had them do my mosquito spray though the last 2 summers and I've been really satisfied with that. I do have to pay separate for the mosquito spray. The mosquito spray is something they just started about 3 years ago with them and I started mosquito spray with them the last 2 years.

unknown

unknown

unknown

unknown

.

The office is very friendly and got us set up with an appointment quickly.  The tech, Andrew, is very professional and always wears booties when he is in the house to protect our floors.  Our house is 50 years old and had several bugs but since HomeTeam has been on contract with us we have had quite a few less bugs.  We suspected there might be rodents in the house and another tech who specializes in rodents came out and inspected our home very thoroughly and advised us we do not currently have rodents but our house has had them in the past.  He installed a couple of bait traps outside the house to prevent any future issues for a nominal fee.  Overall every experience we have had with them has been positive and they get results that make the price worth it.

unknown

I used HomeTeam for about four years at my previous residence meaning I've spent about $1400-1600 with this company. I never had a problem with bugs so I assume the system worked. I moved into a new house with the same Traxx system built-in and called to schedule HomeTeam to begin service.  Although the beauty of the in-the-wall system is I don't have to be home--and not being home was never an issue at my old house--I spoke with their service manager and he insisted that I have to be home for the first service.  I asked why and the service manager said they needed to inspect the interior of the house and the attic.  I said I would forego these inspections as it's a brand new house and I'm confident there are no rodents in the attic and I've seen no bug infestations inside.  Turns out they needed me home to do a sales job, upsell into a contract, and secure my signature on legal paperwork (as if there's no fax or email to sign a contract).  Given that we couldn't find a time that was convenient--their Saturday appointments were weeks out--I decided to go with someone else.  I couldn't believe their sales manager was so rigid and could care less about having or losing business.
Then, "Betty" left a note on my front door offering $50 off.  I called her and she was able to get me in the immediate next Saturday.  She took my credit card information on the phone.  I asked what cards they accepted and she said, "Visa, MC and AMEX." But when I attempted to use AMEX, she said they don't like taking AMEX due to the fees.  I said, "if you take AMEX, I want to use my AMEX."  She begrudingly took the AMEX.  But when the call was over, I guess she thought that the phone was disconnected but it was not...she then went on to curse me saying "geesh..." Here is a suggestion--if you are going to curse your customers under your breath, make sure that your phone line disconnects first.
All I can gather is that the HomeTeam Corporate Office has an in-it-for-the-money, anti-customer, the customer is always wrong, and hate the customer culture.  The fact they've installed this system in a bunch of new construction homes is a gold mine for them.  Well I can say this--I have watched these homes get built, the Traxx system is installed using staples, and in one case after a storm the tubes were dangling in the wind disconnected, and the mason just came and put brick over it.  So at least one house I'm aware of...will think they have a "barrier" around their house--first time the chemicals are pumped in they'll just pool under the port because the tubes aren't connected.
As for the technician, when he came out, despite what I was told by the Sales Manager--the technician DID NOT inspect the attick, he DID NOT inspect the house--other than sign the paperwork, all of the work he did was OUTSIDE.  So there was absolutely no need for me to spend two hours at home while he was there. 
The technician himself, Jeff, was great--professional, knowledagble, cleancut and hard working.  He seemed to take pride in his job and was apologetic for the corporate office actions and seemed eager to please and committed to doing the right thing.  I impressed with the technician and the service he provided.

Most of the bugs we find in our home are dead bugs.  I think HomeTeam does a fantastic job and we will definitely continue using their service.

unknown

I switched from another pest control company to Hometeam because I was still getting Cockroaches in my home with the other provider.  Hometeam supports the TAEXX system that was installed in my new home.  It really seems to have made a difference.  We've had a LOT less bugs since they took over our contract.  They are very responsive to my calls for help.  :-)

We really like them.  We don’t have bugs.  They provided the initial service when we bought our home.  We just signed up with them and have used them ever since.

They have done a great job. We have been very happy with their service.

I don’t necessarily have to be here, because they just get in from the second door from our backyard.  I rarely have been here when they have come by.  There is really no effort on my part; it is all in what you know when they about to come and give me a heads up that they need access through the back.  I come home; I have a bill on my door.  It is very simple.  I don’t have any smell or any residue.  The regular pest control guys come with the big old can and they spray, I don’t want that, I don’t want to smell that.  Unlike the regular guys, these guys just go around the house and inject the rubes and I am done.  I don’t have anything to compare their price to.  All I know is that if I ever move, I hope I can find somebody to do this type of thing in my new house too, because I don’t want the spray.  We don’t have to call them back.  If you notice pests, you can call them back and they will come back out.  I haven’t had to do that.  They are excellent with their responsiveness; they call me.  I am not here when they do it so I don’t know about their punctuality.  I have literally only seen the guy twice and that is when they are all done in their truck, ready to go.  We have been in the house for probably eight years and we have used them for that long.

I have used them for more than three years. They have a service technician assigned to this area. He handles all the homes in this community. He knows me and the neighbors as well, so he knows what are the problems they are facing. They can avoid things from spreading around. The technician is excellent. I can talk to him about the other problems with pests we have in this area. He is very knowledgeable. He has been my only real contact with the company other than for scheduling services. I have had them come on special instances and they have come immediately. I will continue to use them.  

They make a pre-visit phone call to make sure we are good. I am pretty satisfied because if I have any problematic issues they have no problem with coming back out. At one point I had them coming out once a week for 2 or 3 weeks to tackle some major issues because I live next door to a big field. They have been really good about that. They call beforehand to see if I need anything else done, which is nice. They have been extremely knowledgeable because they know I have kids and pets in the house. They will go in one direction as opposed to going in another with a less toxic direction if I have a specific issue in the house. They have been very knowledgeable. The only reason I would ever think of switching was if I wanted to go completely with a chemical free process but I'm not sure I want to do that yet. That is more of a personal preference and doesn't reflect on their service. Their price is reasonable considering the level of service I get. There may be cheaper out there but their service is reasonably priced. The quality is excellent. If I call them they answer back right away. They are always right on time. I am pretty happy with them.

This company has always been reliable. They are easy to work with. They leave a message on the answering machine when it is time for the inspection. We have used them for a year.

unknown