50floor

WARNING: Avoid 50Floor at all costs! Paid $15k for a lifetime warranty flooring job that turned into a nightmare. Installers rushed a 5-day job in 3 days, bringing in random workers from a personal company. They openly admitted 50Floor rips off customers and installers, with most money going to salespeople. Floors were installed over leftover tile chunks; spilled leveling compound stained the back patio—repairs paid out of pocket. Planks lifted, cracked, and separated immediately. Their “best technician” laughed and said the entire floor needed replacement. Due to serious back procedures and high moving costs, repairs were delayed. Four months past warranty expiration, they refuse to fix two small spots without charging hundreds, despite the promised lifetime warranty. Customer service is dismissive and unprofessional. Don’t trust 50Floor—they sell dreams and deliver disasters.

50 Floor was great with install, price and sales pitch. However we are just over a year after having our new carpet installed and are having an issue with delamination. We have been trying to get the issue addressed since the beginning of February however it has been nothing but silence and denial from the company. They have claimed that the issue is caused by pets even though the spot is under furniture where pets can not reach and we have provided several pictures of an actual spot our pets did damage as comparison. There is not a single indication of paws or teeth marks and while they delay the spot continues to grow. (Pictures posted of actual pet damage vs their faulty product.) They have ignored our calls, transferred us from one person to another and have had a complete lack of owner ship of the faulty carpet they installed. After trying to get this issue fixed for almost two months now I am starting to think the warranties they offer are complete BS and they are just a company that takes your money and doesn't own up to their product/guarantees.

I wrote a previous review that explained my frustration after the first day of work. I was contacted by the company immediately and they apologized for scheduling errors that caused my frustration. The rest of the process was very good, great sales person and the end product is beautiful. I will always support and promote a company that expects the best and produced the best results and if a flaw or error happens along the way, quickly corrects and owns the mistake. Great job to 50 floors and thanks to John for being a true professional.

Sale and installation went well.

Carpet quality is terrible and looks worse than our 8 year old carpet already. The installers were unprofessional, showed up hours late, left nails and staples all over the floor, did not put our bed back together correctly so we had to completely take it apart and do it ourselves. The worst part was that no transitions were used between the hard floors and the new carpet, so the edges are frayed and bare. They didn't even have a vacuum to clean up with and asked to use mine, which they completely clogged. Another crew came the next day to clean up and fix some of the issues, but the carpet transitions are still a mess.

It was expensive. The service was great. They were the higher of the pricing.

Perfect! In both occasions, the installers were on time and never stopped working until everything was done, clean, and the furniture was back in place.

unknown

There was some confusion about the date of installation. I called on a Wednesday morning about the installers and they said they had been trying to contact me about the date. They had a wrong number. They arranged to arrive Friday morning and they came on time.
We were to remove all breakables to another location and they moved all the furniture.  They removed the old carpet and found that the concrete floor was not level.  They went to a local store and bought a concrete mix and leveled the floor (no extra charge).  It too 2 hours to dry (used this time for lunch) and then they laid the flooring.  They finished around 5 PM after putting all the heavy furniture back in it's place and cleaned up, taking the old rug with them.  Excellent work and workers.
We paid half up front and half upon completion.

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I like the salesman.  I trusted him.  They were on time, didn't break anything and moved my furniture.  They power stretched it nicely, you can't see the seams.  They did a good job. I'll use them again!

I was not happy with them. There were just some miscommunication on what was included and where the wood was going to stop. It was high pressure from the salesperson. They had to come back 3 or 4 different times to finish the work because it wasn’t to my satisfaction and so I wasn’t happy with them. It was kind of a high pressure situation. I felt like they kept trying to make a deal. I actually had a better deal and e kept trying to sell me and I finally went with it and I was not happy that I did because I didn’t think they put the customer first.

I called 50 Floor because of a local popular person does a commercial for them and he seems convinced that they are a great flooring company. I have been searching for flooring and got tired of bringing samples home from other flooring companies and liked that 50 Floor brought it to you. I picked the lightest engineered wood floor they had and from the TINY sample looked like it would work for the 600 sq feet plus of area including my kitchen. I was also told it had beveled edges (it doesn't) - that was one of the selling features for me. (it does have a slight rounded edge - just difference in wording)


I refused the first floor - and got a call from the manager - had several conversations with him - and he assured me that they would make it right. He had talked with the general manager who would call me shortly - never happened. But they did send another salesman who was clueless as to what he was suppose to do.

Manager called me back and arranged for a very nice lady to come out and discuss other flooring options. Decided on a laminate even though I wanted wood but they just did not have any wood that would go with my cabinets.

Flooring installers and manager arrived on install date. Because their samples are so small, you never really know what you are getting until they show up with the actual product.

The installers were great - I think the fact that they took the time to level my floor is what will help make this floor last longer then it would if just installed over my existing floor like I thought they would as it is a floating floor.


The floor really looks good and like I said, the installers were great and made sure everything looked good - transitions, etc. They cleaned up after themselves and were very helpful even in helping me move a new rug into place.

I called the 877 number, had a salesman come to the house and show me samples, no pressure, really nice experience. I bought a glue down floor, planks, a nice dark color that was distressed. They scheduled the install date, came on time, moved the furniture, installed it over three days, replaced everything and cleaned up. We had one problem with one of the transitions, the glue was visible when looking at it from a distance, but one call got them on site and they fixed it ASAP, even admitted it was not up to their standards! I've recently dealt with a lawncare company that didn't own up to their mistakes, so it makes 50floor's honesty and integrity even more refreshing.
The floors look great, I'm very happy with their work, and I would recommend them to anyone looking for flooring.