Aire Serv of Granbury

All Office personnel was very acceptable to my concerns and was very dependable on contacting me W&K Toliver

No stars!!! In 2019 I discovered that my AC unit needed to be replaced. I had called air serve to come out to see if I had a leak or if it was something more. They did a comprehensive examination of my system and told me that I needed to replace it in full. I had been without air conditioning since summer began. I had just started a brand new job after being without work for a good while. Both my mother and I have pets. To say the least, we were all miserable!! When the prices were related to me I advised them I just did not have the money to pay to replace my system. A representative by the name of Corey Robbins made an offer to me that I could ride a post-dated check to help me out. I teared up at this kind of offer! I told him I had no idea when I would be able to have enough money to back the check and he said no problem. My system was replaced and we finally had a cool home. We were ecstatic to be out of suffering! Unfortunately, my check was immediately submitted and I paid an additional thousand something dollars in NSF fees because I did not have funds in the bank. In total, I paid over $4,400 for this entire situation. No apologies were made and denied any such arrangement. Corey should have never put himself out on a limb and give me an offer that his company was not going to back up! They had to come out several times to do follow-ups as things would not work here and there. Each time they came they usually attempted to try to bill me for the time and service. I would adamantly decline because it was still under warranty. On December 15, 2022, I called because when I turned my heating system on it made a loud racket. I hoped to use the visit to count against the last inspection I will still do per the contract period ending. The Killeen location called me back immediately and told me they would be out the next day. Not only did they not show up but they did not call and when I called them they would not pick up the phone. I would not recommend this company to my enemies. Beware and stay clear of Aire Serv!!!!!

Very professional

Came out quickly, xplained the duct cleaning process. Did a great job and the service rep was friendly and knowledgeable.

Good job

Their customer service is fantastic. Their staff are very polite and careful with your household belongings.

If you do spray foam, you MUST have a multiple speed HVAC to reduce mildew and mold problems. Builder may try to talk you out of buying this higher tier unit. Don't do it. Much more efficient and pays for itself in about 3 years in energy cost.

Didn't even know this kind of help existed! I was panicking and they came the next day and completed the whole job so my sheetrockers could finish!!! I'm VERY pleased and would recommend them to anyone! I will definitely be using them again! They were great, so nice, and very reasonable!!!!! A++++++++++++++

Very polite good customer service and timely. Cleaned up everything. Very happy with system and amazing air purification system worth every penny spent on it. Saw improvements in health same night installed for people and pets!

I have only used them for repairs: They were great!

Very clean work

Very Clean install.

$432 to take OUT some refrigerant and clean the coils is, to be honest, insane...

When it comes to these kind of repairs you figure from start to finished you're probably are going to be played and rip off. Not with Aire Serv.These guys are very professional. From setting up the appointment to once the job was completed these guys had it under control-and this was a weekend appointment. In my opinion the pricing and work time line was on point. Thanks guys.

Prompt, courteous, professional! From sales to service- entire team great!

We received excellent customer service from their professional installers who came to install/replace our gas furnace/forced air heating system. Thank you Kenney, Chris & partner.

Knowledgable people very courteous and concerned owner the problem was I had spent more than I had budgeted

Arrived on time to install a new heat pump system to include new ducting. Very professional install, great customer service and they cleaned up after the job was completed. Thanks Corey, Jesse and James.

Excellent work. Excellent service Good price.

The service tech was very courteous and knowledgeable. He was upfront about everything he needed to do and explained everything as he went.

The young man that came out to fix the unit was very good! His name was James. God bless ya! James!

AirServe was very professional and curtious. They completed the project in a timely manner and cleaned up the area where the insulation was being installed.

Went out of their way to do whatever it took to make me happy with the install. Explained every step and went out of their way to make sure I was happy.

Good customer service and professional service