THE HOME DEPOT

It went well.

I go there a lot. its convenient because its down the street from me. You need somebody to help you find something.

We bought a GE Washer in 2010 and had purchased this pedestal. The product itself is fine and it does rise the height of the washer door to a comfortable level for loading and unloading the washer. Here is the rub....we decided to replace our 2010 washer with a 2014 model. I researched the 2014 GE model and in the manual online it showed this pedestal as being compatible. We purchased the washer and signed up for the "free" delivery and haul away of the old washer. When the delivery took place (10 days later than scheduled) the delivery guy looked at our old washer and said they can't touch the pedestal...they can't remove it from the old washer and they can't install it on the new washer! I was faced with bad choices....1) Let them haul off my old washer along with my $200 pedestal and install the new washer with no pedestal. 2) Leave the old washer and pedestal and install the new washer....again sans pedestal. Bottom line....they were not about to touch the pedestal. I wasn't happen with either choice and said they could keep the washer....at which point they informed me it was already off the truck and couldn't be taken back. I refused to sign for it and they left in in my driveway with a copy of the delivery notice and "Customer refused to Sign" written across it. With some assistance, I was able to move the old washer and pedestal, remove the pedestal and install it on the new washer. The old washer it waiting to be picked up by the Salvation Army. The happy ending is that I am able to share this with you and let you make an informed decision about purchasing an appliance from Home Depot...something I won't ever do again.

Good

The floor is really nice. The work done, for the most part, seems good. There is one area where a "transition" popped up. Our biggest issue, however, is that a pocket door that will no longer close without scrapping along the sides of the molding surrounding the door. They had to cut into the bottom of the molding to lay the flooring, and in the process they caused the wood to move. The installer called the following day to see if there were any issues, and I explained that there were at least two. They said they would have an "inspector" come out in two weeks and look at the issues. I thought that was sort of a long time. After the inspector comes out next week, they said that they would determine when or if the pocket door issue would be corrected. I sure hope so, as the door is usually closed daily,and its a real problem trying to use it now.

I ordered the carpet from Home Depot. It took a long time to get someone to wait on me. Once I had their attention, the representatives were very knowledgeable and helpful. I also purchased wood laminate and tile for the rest of my house. It took three weeks for the carpet to come in and to actually set the date they would install. Home Deport uses another company to do the install. First, the contractor came out and measured the rooms. They told me if there were pet stains on the old carpet that the team would not haul it away. Apparently it is a health risk for the team to carry it in their truck to where it is dumped. The people who installed went straight to work pulling out carpet. The measurements were right on and they never said a word about not taking the carpet away. The only surprise came was when the team was packed up and ready to leave. They said they could not put the doors back on their hinges since the new carpet was thicker than the previous carpet. :(