Plumbtegrity LLC

First of all, the largely overweight reddish- headed man never introduced himself. It was explained first to his company and again to him that our home warranty company made erroneous arrangements with my husband for another plumbing company to show up... when they had, the warranty procedure was not followed (not their fault, but the person from the warranty company) and it resulted in the presentation of a $718.00 bill, which prompted my refusal of service. These two from the other company had taken apart my shower faucet and rudimentarily placed it back in the wall; they told me the cartridge "just fell apart in [their] hands". They said they left it that way because it was going to be taken apart again anyway; to me, that made perfect sense. I was made to pay $75.00 for the visit. The reason I did not ask them back is because one of the two would not stop his mask from falling down past his nose and mouth; my 76 y/o Mom lives with me and it was upsetting enough to not reinvite them to play Russian roulette with the health of my family. With that said, my husband contacted the warranty company and they made arrangements for another company to show up to my home. Plumbtegrity LLC was sent to my home. It didn't take long for the guy to show, I'll give him that. I greeted him at the door and noticed he was wearing a neck gaiter. Gotta tell y'all, I'm not messing around. I don't take the life of my family for granted. Gaiter noted, I asked him I could give him another mask to wear because the gaiter would not suffice. He went back to his truck and put on a regular mask, emblazoned with the Tx flag. That was appreciated. Upon entry, he was given a squirt of hand sanitizer. I began re-appraising him of the situation for which he arrived and showed him the shower that the other company had been in. The way my shower is situated does not allow for social distancing so I told him I was not going to hover but would be in my kitchen. He acknowledged that. A very few minutes later, maybe two, he emerges from the room into my hall... he has an expression of discontent. Then we proceed to the other shower, proximal to my elderly Mom. She says hello, he is curt, and her first impression is that he is rude. He looks at her shower faucet handle ( the same as the other one) and exits her area, begins moving to exit my home. He asks exasperatedly, " Did you just have these installed?" with a whine in his voice, as he began moving toward my door. My turn to be exasperated. I told him, "No, I just told you what the situation was." He began leaving and then told me, " I have to call the company and get parts... then I'll be back." I acknowledged that and wished him safety on his travels in consideration of the Covid surge. He then told me, " Me and my whole family had it this summer. It lasted about three days and it wasn't bad." Well, well, well Mr. Neck Gaiter Wannabe, thank you very much for your desired laxity when you arrived at my home. You and your family are not everyone's experience. Wait folks, that's not all... We waited for some communication; after the second day of nothing, my husband called Plumb"tegrity" for some kind of clue as to what was going on. At that time, he was informed that the guy who came to my home refused to return, citing "he wasn't able to do anything because the other guys took the faucet all apart." That would be the first crack we discovered in that 'tegrity. My husband then called the first company to inform them of the accusation leveled against them by Plumb"tegrity". He got them to speak to one another in regard to our faucet ( which, by the way, looked cosmetically fine, it just was not working relative to the cartridge!) and the outcome is that the first company stated they had "no idea what he was talking about." That would be the second crack in that 'tegrity, y'all. But there's more! Let me remind y'all he said he would be back after he got parts. That would be a contractual promise. He said that to my face. That makes his statement a lie. Lies don't support 'tegrity. Because of his lie we had to get another plumber. It was quite the wait, particularly difficult for my Mom, but this third company was represented by an awesome plumber who'd been to my home in the past. It took all of about twenty minutes for the cartridges to be replaced. This company was informed of the situation by my home warranty company, because we weren't going to pay another $75.00 service charge; I surmise that was worked out between the third plumbing company and the warranty place. Upon his exit, he told me, " I have no idea what that other guy was talking about." Yet another crack in that 'tegrity, y'all. I have no idea his reason for refusing to return, since his stated reasons to the other two companies were incongruent with actual truth. As a matter of fact, he made motions while in my home to suggest that I was not truthful with my account of occurrence when he asked if I'd "just had these installed (whine)?" Seems this guy is plumb full of cracks in his 'tegrity and excuses not to do his job. Therefore, my opinion of this company went straight down the drain. One note to Plumb"tegrity"- you have to act with integrity in order to be able to claim it. If your man has some kind of personal judgement system that purposely inconveniences people who initially think they are your customer, you should state on your website what type of person it is that you will service. That way we can stay clear of the hassle you hand out and you can cloister with your preferred customers. Thank you for nothing. Actually, I am glad you got none of my money. The first calls to the warranty company were around 05 December. This whole situation was not resolved until 22 December 2020. Plumb"tegrity" largely contributed, while not wholly responsible for it, to our 17 day inconvenience.

took multiple calls to get them out to home site. Took another week of hearing nothing to call and get the desk clerk to tell me "ill call you back I have to talk to my boss, it was not filed from the plumber" never called back. waited 4 days and called again for her to say that she doesn't have that address or any paperwork and was told "I didn't say I would call you back" obvious I left it at that! looking to other companies now.

Two plumbers from this company were sent out by my home warranty company to address water pressure issues and snake the drains. Within 15 minutes they left (after they got my handyman, who was installing my toiled, to jump off their dead truck). I was told that they had to check with the warranty company to see if a pressure value replacement was covered. After they left, I discovered my water pressure was /worse/ than they found it, so called the company and left a message. Plumbtegrity never called back. I spent an hour on the phone with my warranty company the next business day, only to discover Plumbtegrity refused to work on my plumbing for "personal reasons." I pressed harder, wondering if it was because I am ***** or because I have two houseguests who have brown skin, one of whom is my partner, but the warranty company wouldn't say. Finally, the warranty company said they would not speak to these concerns, but did report that one of the plumbers was "frightened" by the art in my home, much of which is religious (I am a scholar of popular religions, from the mainstream to the underground). Bad experience because, first, I still have low pressure, second, they would not return my phone call, and third, because they /flat out lied to my face/. With no apology or simple courtesy---and showing more concern for their truck than their contractual need--I had to write this negative review. Seems their business is discriminatory.

Totally excellent.

Our garbage disposal ,which was over 10 yrs old, started leaking, and we bought a new one . We called Plumbtegrity to come out and replace it. He arrived when he said he would and completed the job pretty quickly.

After a remodel, tile floor was installed in the bathroom and toilet had been removed. The flange (ring that connects toilet bowl to floor), was cracked and it was not a do-it yourself job because of danger of cracking the sewer pipe. Plumbtegrity guy came out and said,"no Problem", and reset the toilet and hooked it back up. Our tenants are happy to have 2 working bathrooms in the house now This was the third time we have used this co.and have been pleased with the price and results..

We had  home warranty coverage on our rental home,and this plumber was called in to replace the hoses under the bathroom sink that had burst. The set price for a service call is $60,00 through the home warranty co. Plumbtegrity plumber came out the same day and replaced the pipes. He was efficient,professional and on time. We will use them again for any other plumbing issues.

I had a contractor - Jack Johnson - who started the master bathroom and made several mistakes. Jack took $67,000 in draws, gutted the house, performed some partial remodels and then walked the job.  I contacted Jimmy with Plumbtegrity initially for a bid on what it would take to complete the plumbing in the master bathroom.  After waiting almost two weeks to hear from him, I finally said I would like for him to come and performed two tasks so we could finish hanging the sheetrock.  Jimmy did not come but sent two of his guys who are not master plumbers.  Neither one of them had installed the type of shower fixture I had purchased so the first 1/2 hour was spent explaining to them how it hung on the wall.  (I had installed the same type of shower fixture in a bathroom remodel in Dallas only a couple of months before with my plumber of 40+ years.)  
In the next hour, the hot and cold water pipes were stubbed out at the right height for the shower fixture and a T was inserted into the water supply for the vanity in the master bathroom.  There is no outside faucet on the north side of the house, and it requires 150' of hose to reach it from the closest faucet.  While the wall was opened it was an optimal time to provide an external water supply.  The guys with Plumbtegrity did not have a bib with them to put on to the faucet, and did not want to use the one I had, so they told me they would swing back by the house in a couple of days to attach one.  
I paid the bill in full and waited to hear back about when the outside faucet would be finished.  As I was planning to call Plumbtegrity to do more work on the master bathroom when we were ready to set the tub and install the sinks, I was not in too much of a rush for them to get back to me.  Finally, though, it became inconvenient not to have the outside faucet working, so I called them.  Also, there is a hot water recirculating pump installed in this house and the hot water loop end point that controls sending the hot water back through the pipes attached at this vanity fittings.  Here is an explanation of how it works:
Passive hot water recirculation systems work well and are energy efficient; they can cost approximately $500 to $700, including installation. 
There are two different types of passive systems.  One is the Grundfos Comfort Series, which involves an electric pump that is placed on the hot water heater outlet, pressurizing your hot water system to 3 to 4 psi (pounds per square inch).  The Grundfos system enables you to install a bypass valve at remote locations where necessary (at the kitchen or vanity sink, for example). The bypass valve bleeds some hot water into the cold water system periodically to maintain the hot water at a level that most customers would be happy with. The benefit to this system is that it can be retrofitted after the sheetrock is up. The downside is that some people notice that their cold water initially can come out a little warm.

http://greenhomeguide.com/askapro/question/do-hot-water-recirculation-systems-work-what-kind-would-you-recommend
After having the pipe added so that an outside faucet could have a water supply, the hot water recirculation pump no longer worked properly.  When I contacted Plumbtegrity about the bib for the faucet, I mentioned this to them.  The same two guys who had done the work the first time returned to attached the bib and examine the hot water recirculation pump.  After noting that it was on, one of them called Jimmy and discussed the situation.  I tried to explain how the bypass valve is designed to work but I was assured that it was installed the same way as it was before the T for the outside faucet was added.  Plumbtegrity also insured me that nothing they had done had compromised the functioning of the hot water recirculation pump.  I told them we would leave it for right now and see about fixing it when the sink for the vanity was installed.  The guys installed the bib on the outside faucet and left.
A few days later I received a call from Plumbtegrity asking me to pay an additional $90 for installation of the faucet bib.  This was on top of the $392 I had already paid for the 1 1/2 hours they were there the first time.  Shortly after that I went out and attached a garden hose to the new outside faucet and found the hot water that is no longer circulated through the house.  The hot water has now been routed to the outside faucet where it is wasted on the plants.