Mill Direct Carpet

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Our scheduling demands were tight, but they managed to get the work done. The workmen were considerate and continually cleaned up after themselves. They worked very hard all day long, every day. They did a wonderful job. The tile and flooring is beautiful and the price was very reasonable. Would recommend them without a doubt!

They had everything laid out well and organized. Jennifer was on top of everything and even went shopping with me to pick out fixtures. I was impressed with the fact they were done with everything in 10 days. I have recommended her to others and will use her again in the future.

The experience was disappointing because it started on a positive note. Mill Direct is likely a good place to go if you are ordering flooring to install yourself or have someone else to do the installation. The store carries a large selection and has experienced staff to offer helpful guidance. They were friendly and let us take home a large ring of vinyl samples to match colors in our bathroom without even asking for our identification.
The problem came with installation. That involves other people and all communication must go through the owner only.
Responsiveness: We learned the words and quot;we'll call you backand quot; is a phrase they use to end a phone call and does not imply any future action. Also, we were never contacted when the flooring we ordered had arrived. In our case, that did not matter as we experienced unusually long delays in receiving our two new toilets from the internet retailer. But, for most customers, one would think it would be good for them to know when their flooring has arrived so installation can be scheduled.
Punctuality: When we were ready for installation, the owner said they could do it on Dec. 5 or 6. I said the 5th would be much better. We were called later and told they would be out at 9am on the 6th (and by and quot;toldand quot; I do mean told, not asked if 9am would be a convenient time that day). Actually, for the 6th,9am was the best possible time for our schedule. The problem was, the worker showed up at 10:40am. No phone call to let us know he was running late, nor any apology upon arrival for being so late.
It is probable the worker did not even know a specific time had been scheduled. When he asked me if we wanted the existing floor removed or to just put the new flooring on top, I knew there were problems. The owner had come out personally to measure our bath, and we discussed in detail everything that was to be done. So when the worker asked his question, I asked him if he had talked to anyone about this job. He said and quot;no, I have a work order.and quot; I do not know what info was on the work order, but it was obvious there had been no effective communication between the office and the person sent to do the actual work.
Then we went to the half bath where I showed him the carpet that was to be trimmed. He seemed surprised at being asked to do that - but he did it and did a good job.
The new vinyl in the guest bath was installed, and it seemed like a good job at the time. The vinyl pattern has a stone tile-like look with pronounced lines. I focused on making sure the lines in the vinyl were parallel to the edges of the room. They were, and I told the worker that it looked good. After he left, my wife came home three hours later. By then the sun was shining directly through the small bathroom window right onto the floor. It was then obvious there were three small places where the vinyl was not flat.
We are not flooring experts. Was that a problem? Would it flatten out after being walked on a while? Did some material get trapped underneath that was causing it to not be flat?
Professionalism: My wife called the store and said there appears to be a problem and asked if the owner could come check things out. He was not in. The person said he would call back. He did not. So, after allowing some time after store opening the next morning, she called again. This time the owner was there. He said he would not come out - take it or leave it. If we ddi not like the job, don't pay for it. He said he was losing money on the job anyway, that any other company would have charged at least $200 more. He said he was doing us a favor by taking on the job in the first place, that no other company would do such a small job.
Well, that was quite a change from the friendliness of our first visit. It appears he calmed down because he called back after a few minutes and said he was sending the worker back out. He did come. He flattened the floor by hammering out the raised spots, and he also was helpful in removing a few bits of tar stuck on top of the vinyl. That took him only a few minutes. Problem solved quickly and easily - so what was the point of the tantrum?
So what of the owner's initial statements? We did pay for the job. Refusing to pay because a job just needs a minor touchup is not how I do business.
He was losing money on our job? Really? We did not ask for any favors and never presented any hard luck story. The owner was not bidding against any other installer. His store had a vinyl we liked, and I accepted his bid on installation immediately as it seemed a fair price. It was such a small job, there was no reason to take a lot of time getting other bids. So if a company loses money when bidding against itself, then, well.... But that is not likely the case.
Actually, the job cost him less than it could have. As the owner explained, the baseboards were so old, it was likely they would crack when removed. He then explained how they would replace any such damaged boards. But the boards did not break. One got scuffed up some in the process but not enough to warrant replacement.
The other statement [he was doing us a favor because no other company would do such a small job] I did check out. I phoned Floor King Carpet One, just a few miles down the same road as Mill Direct. I explained my job (only the vinyl part, not the carpet trimming) and asked if that was something they would be willing to do. The person said yes, they would do it for the price of the vinyl plus a minimum of $150 for installation. He then explained in detail the process they would use to remove the existing vinyl and how they would install the new vinyl.
I knew Fashion Floors in North Austin has been in business for decades, so I phoned there with the same question. The person said yes, they would be willing to come to Round Rock to do it, and said and quot;no job is too smalland quot; for them.
Since not returning phone calls, not showing up when scheduled, not having effective communication between the office and the ones doing the work, getting upset about the need for a minor touchup, and giving out false information about other flooring companies seems to be the way Mill Direct of Georgetown chooses to conduct its business, we will not be burdening them with any of our home improvement projects in the future.

I have been to several stores to try to match floor tile for a 4 year old home. I had the impression the stores were not too interested in finding the tile. When I went to Mill Direct, their sales personnel were helpful and eager to help. Jim came out to the house to look at the tile. It was a small job involving at most 4 tiles. Jim matched the tiles perfectly, warned me that taking up the tile could break more than were cracked, and put me in touch with his contractor to do the work and deal with me directly because it was a small job. Jim ordered a box of tile. While other stores wanted to charge additional fees such as delivery, etc., Jim only charged me for the tile. His contactor, Oscar Barradas, came out to the house to look at the tile, gave me an estimate. He showed up on time with the tile, fixed a bathroom grout problem, and left the place very clean. Overall, a very good experience.

Work was complete in about four days and was done in good professional manner. Cupboards and doorways covered with plastic to minimize dust outside work area. Tile grout sealing done five days after tile installation to allow grout to cure.

It went perfectly. I dealt with the office manager Jennifer Rathmann and she was wonderful. Jennifer helped me with materials selection and then worked with me to schedule installation. The entire process went very smoothly. The job turned out beautifully (it could be in a magazine). Without reservation, I would recommend Jennifer and the Mill Direct team to anyone who is looking to do some remodelling.