INDEPENDENCE TITLE

Great company and always responsive and communicate well. Really enjoy working with this particular title company as a real estate agent.

From the outset of the receipting of the residential purchase agreement through the closing process in this transaction, communication with the escrow officer and timely follow up has been nothing but onerous and unpleasant.  Upon receipt of the title commitment letter in early December, I placed a call to the escrow agent  only to get a brisk response phone call late in the evening wanting to know what I needed.  That moment would be the only time she could speak with me because she would be out of the office for a week on vacation.  Her style and attitude throughout the transaction was rude,arrogant, vague in most cases, requiring repeated calls or e-mails for clarity.  Phone calls would often go unreturned because she was "in closings" and replaced with equally vague e-mail messages.  My concerns over specific issues were often dismissed or treated with a "this is the way be do business here period" attitude.  Occasionally, replies or responses came from assistants who had no knowledge of the specific issues.
The closing did happen on schedule but it took almost 90 days for the owner's policy to be generated.  When it did arrive, an important endorsement was missing.  I contacted the founders of Independence Title with feedback about this office and my remaining concerns about the documents.  I've closed on dozens of homes over the years and this experience was the worst ever!