Five Star Bath Solutions of Georgetown

Everyone involved in my project was very professional and friendly. Diane, my sales consultant, explained everything and answered all my questions. The GM, Erik, helped me get my financing in place, came out and measured my area, and kept me updated on scheduling. Wes, my installer, was extremely knowledgeable of the products used and did all the plumbing while getting the project done efficiently and making certain the area was cleaned every day before he left. Daniel, who made and installed my sliding glass doors, got them done in a timely manner and actual installation took less than an hour. The project took only a few days and my new shower looks absolutely amazing! I highly recommend Five Star Bath Solutions of Georgetown.

Five Star Bath Solutions was amazing. They were so professional and kind and did a wonderful job redoing my shower. It was everything I picked out and they kept me informed every step of the way. During the process, they answered my questions and even told me what was going on with one wall and fixed it. I would 1000% percent recommend Five Star Bath Solutions to anyone who asks. Please see the end result of my gorgeous shower.

Company is very honest and straightforward, I have never been more impressed. The installer Ray was amazing. He was constantly working, very polite and considerate, high quality of work, and cleaned everything up after himself. I just couldn't believe how pleasant if an experience it was! They also completed the job 2 weeks early, which never happens with construction. Would recommend to anyone!

We couldn’t be more pleased with our upstairs bath make-over! Everyone was so professional. Wes, our multi-talented installer, single-handedly turned our ugly, outdated bath into something that could be in a magazine! He even modified the new vanity to work with our plumbing! So glad we chose Five Star Bath Solutions of Georgetown for this project.

Five-Stars ⭐️⭐️⭐️⭐️⭐️ to Wes only, the actual demo and installer. Stellar job, Wes! And so careful to details and to maintain integrity of the work throughout the entire process. Wish I could have you on all my remodel jobs! Only 1 ⭐️star for Eric, the Manager. Where to begin 🤨 …. First, he chose to mix wall panel product leftover from another job and batch to complete our order, then failed to ensure they were of the same batch and color match, which resulted in over a week’s delay HALF-WAY through the install because the panels had a noticeable flaw- the colors didn’t match! And, when the new panel did arrive, it still was not exactly the same color, because it was from yet another different color batch. Additionally, Eric failed to mention that the panels come in 8 ft heights only (when he visited for final measurements BEFORE the install began), but priced my estimate on 9 ft height walls. This factor necessitated significant design plan change on the first day of install when I was informed by Wes the panels only come in 8’ hts! A big disappointment! Third, the window in my shower forced adjustments to trimming around it AFTER the glass door was installed because Eric, after being informed by Wes of this possibility, failed to visit the site to re-assess the situation and then notify the door installer to move the door out at least 1/2 inch from the usual install mark to allow for the window cutout and trim. Duh 🙄. But Wes came to the rescue and figured how to make it work the best he could. So, at the end, the 3-4 day PROMISE of start to finish, THE MAJOR REASON we opted for this type of shower remodel, ended up being @ 3 weeks instead. Three weeks of not using it. If I had known this, I would have gone with the usual full tile job for the same price and timeframe, and ended up with a more popular, custom design and finish. But, ‘thanks’ to Eric’s poor management of this job, that didn’t happen. This is my sincere opinion of our experience with this franchisee/company.

Wes our installer explained in detail all aspects of the process converting our bathroom from bath tub to walk in shower. He was very meticulous in his work, his attention to detail is second to none. Great guy, very pleasant and highly recommended. Our walk in shower looks fantastic, thanks Wes and Five Star.