Cody Pools Inc

This is the second pool I have had installed and the results on this project were less than I experienced with my first pool. The main problem is the plaster. It is definitely sub-par. There are numerous extremely rough spots (should be smooth) and many places that are discolored. These areas are very visible at night with the pool lights on. Additionally, there is one spot where the rebar has caused rusting on the plaster. The plaster is one of the most visible aspects of the pool and the poor job they did definitely impacts the appearance. I began contacting their warranty department several months ago and their follow-up has been non-existent. They simply pass it off to the plaster contractor who is unresponsive. After calling today, they said the contractor would be out next week....we will see. Bottom line is they did a decent job (not great but acceptable) on most of the pool and other areas. However, the plaster makes me give them a low 2 star rating here. If they get the plaster fixed to my satisfaction, I'll update this with one or two more stars.

Charles was great, did exactly what he said he would do.  He worked well with another contractor working on the decking side of the project.  He is very trustworthy and hands-on.  The pools looks and works great.  We are very happy with Charles and Cody Pools.

Everything was terrific until the last check was paid. Good product, great design, good communication.

We signed on to do a pool with Cody Pools in March of 2014, and were told we would be in our pool at the end of June 2014. Well it is October 1st and we are now just getting water put into our pool. It took over 7 months to get it done. We went through 4 different project managers and several items that were supposed to be done in accordance with our contract were missed in the construction of the pool. Including missing pouring a step along our hot tub when they poured the deck after I had talked with the project manager about it several times to make sure it is not missed. Also, we paid extra for tile to be added inside the pool to the stairs to differentiate the stairs from the bottom of the pool, they were not installed. Repeated attempts to contact the owner Mike Church were unsuccessful, and do not get return calls from the project manager about issues related to our pool. For something they sold that would be swimming ready by the end of June, and is finally completed now in October?!?!?... For the entire job we were told workers would be out on a Monday and they would not show until a Thursday for a half a day and not show back again until the next week.
I would not recommend them to anyone in building a pool. Feel like I was lied to and deceived throughout the whole process about workers coming out to work on it and were sold a summer swim ready pool when it was not.

It went great. They replaced the pump, hoses and fixed all the leaks. Our pool equipment is working beautifully.
Cody has built 2 pools for us and I would use them again.

We have never had a pool before so the process of selecting a company was a little scary. Several of our neighbors highly recommended Cody Pools. We were extremely impressed with the professionalism of the company during the estimate process which helped us in the decision to select them. We are not disappointed with our decision to have them build our pool. They were always professional and informative throughout the construction. The work was performed excellently and the final product is amazing!

The manager was arrogant and when we called with problems he was put out that he was bothered. The concrete sundeck around the pool was the only good thing. Do not use this company. They rush through the process and the quality is so poor that we have had to replaster twice in 5 years.

I was very happy with their service and they complete the whole pool with 22 days. They worked Mondays to Saturdays for really long hours. It was really predictable as to when they were going to come and what they were going to do. They had a lot of paints and they were able to keep to the process and calendar. In fact they were ahead of schedule and had a supervisor that kept track of all the different teams. When something needed to be tweaked he was on it and it happened that day itself. The only thing that I was dissatisfied with was their salesperson who would not talk to me but only talk to my husband. This particular sales person was not good but for the money I pain I would actually recommend them for the actual product. In spite of what occurred I would still go back to them. Their pricing was competitive and reasonable with everybody else.

We had a wonderful, stress-free pool put in. Everything from the first meeting was easy, no pressure or annoying sales pitch and their advertised guarantee of a completed pool in 45 days was delivered!
Kevin, the designer was always available and very helpful in the design process.
Fred Haug, the job site supervisor was awesome! He was always informing us of work done and always made the 45 minute drive to our home outside of San Antonio. There was only 1 time one of his crews did not show up but it was for final clean up of the pool area. They were there the next morning. They come highly recommended.

The experience was very good. The salesman was very nice and polite. He talked to us about everything. We called him a lot with questions and he always took our phone calls. They were timely and prompt. The scheduling was timely and they were here when they were supposed to be. We looked around at other pool companies.

It did not go well. Issues still exist and the only cure is the removal of the pool and replacement by another company other than Cody Pools. I strong urge the Public to stay away from Cody Pools and look elsewhere even if you have to pay additional money. Never sign an Binding Arbitration clause within a contract to do work. This limits you on the actual action you need to take to resolve issues and gives the upper hand to the company that does less than professional work.

The quality of the work was very good. The manager had told me that he could match the color of the pool what our friends had. But, it was darker and I was unhappy with it. They redid it for free. Ultimately we were very happy.

The bottom line is that my pool and spa have been built and, it appears, of good quality. However, my main issues with Cody Pools lies with the overall experience of dealing with them. Both my salesperson (the person who helped design the pool) and construction manager were independently fired during the construction of the pool. Once the salesperson was fired, it was nearly impossible to get in touch with the construction manager (he would not answer his phone, etc.). While the pool was built on budget, the time (even considering a fair amount of excused days due to weather) to build the pool was months longer than promised. Note - make sure to include in the contract a penalty for delay days not caused by force majeure (weather, etc.). That said, while the process was extremely frustrating, they do build a quality pool at a reasonable price. Further, I suspect that the two people fired may be a result of the poor service they provided. Once the head construction manager took charge, service improved considerably. They also made good efforts to ensure that the pool operated properly after construction.

Overall I am pleased with the pool and the Sundeck patio product. BUT I have a couple of gripes and am STILL trying to resolve them. First of all, they brought in a HUGE heavy backhoe the day after rain, to begin the project and in doing so, not just tore up, but decimated my front and side yard...cut my neighbors cable and pushed sod up against the fence causing fencing problems and literally changing the contours of the side yard. They just dumped 6 yards of topsoil over it. Next, the plumbing contractors left all the product boxes outside to get poured on and left all the paperwork inside. We didn't know this or we would have retrieved the paperwork...they STILL have not given us replacements nor all of the instructions for the lighting. The work took MUCH longer than estimated and they were not always easy to get a hold of. The pool is great, but the process was very, very disappointing. I have mixed emotions on whether or not I would recommend them. The jury is still out.