Appliance Express

This group came out 4 different times and never fixed my ice maker. In the process their techs both ignored me mentioning that the machine looked to be leaking and the floors below it are now ruined. I spoke with the manager Chase several times and he was worthless and bumbled through excuses. Kevin and Luis were the techs that came out twice each and never could get it repaired. I'm filing a small claim case with the state to recoup the damages caused by Appliance expresses incompetence. I highly recommend never using this company for any repairs.

Leo did a great job. He brought the replacement part to fix the error code and also took the time to explain and answer questions about the other part of the problem, which was a builder install issue with the box and venting to the fan, located in the cabinet above the microwave. Leo's advice helped me explain the problem to the builder's warranty company, and everything is now fixed. I'll definitely call Appliance Express for repair on any future appliance problems--they fix the problem and provide excellent customer service.

Service technician, Lou, arrived promptly at designated appointment time. He installed the appropriate replacement pump for the water dispenser in our Kitchen Aid refrigerator. He also cleaned the coils and inspected/resealed our door gaskets. Lou's kindly manner and attention to detail is very much appreciated. He is an excellent representative for the Appliance Express Company. I would not hesitate to use Appliance Express again.

Great. Jerry called to let us know what time he would arrive and he was right on time. Repaired our problem in about 15 minutes... very professional. Will use again.

After door was replaced I noticed clock was not keeping correct time even though technician and I both had rest clock correctly. Turns out that door replacement also requires a circuit board replacement to insure proper function of clock. Technician returned same day to replace circuit board.

The company was very professional and sent me email confirmations about the appointment. They requested the model and serial number so they could pre-order the parts, and they had the parts available at the appointment. The technician did some basic troubleshooting and found that the expensive part was not needed. He was patient, friendly, and respectful as he demonstrated his troubleshooting steps and explained how he knew that the most likely problem was a $2 light switch. I gave a C for punctuality because he was very late for the appointment due to earlier jobs running long. The office staff was friendly and kept me informed. They gave me an option of rescheduling, but since the renter already had been without a dishwasher for 4 weeks, I did not want to delay any longer. I gave a B for price because the standard service fee was $108. This is about double what a lot of other companies charge. However, it was worth it for the correct diagnosis. The repair itself cost me $2 and 30 minutes of my time instead of $525 for the other provider for a repair that wouldn't have worked.

The service person was Leo Cantu. He was very professional and performed the repair quickly and well. My wife and I are extremely satisfied and would recommend Appliance Express based on this experience.

We had bought the Extend Warranty (after a "unrepairable" design flaw in the previous refrigerator) and we called the number for that. They put us in touch with Appliance Express, who set up an appointment a week later. The day before the appointment, we got an e-mail saying it would be from 8 to 10. On the day, Luis M. showed up on time, ready to go. He understood the problem, knew how to take the appropriate panels off to gain access to the mechanisms (part of the ice-maker and water to the door), diagnosed the problem (with a little dental mirror), had the part on his truck, and had the whole thing fixed in half an hour. He explained the problem, showed me the cracked part, cleaned up. Very well done.

He was polite, professional, and efficient. He was just wonderful.

Service person was great! Friendly, knowledgeable and punctual. Answered all questions asked. Followed through with work as stated.