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SUNNYVALE FENCE AND IRONWORKS logo

SUNNYVALE FENCE AND IRONWORKS

Barbed Wire Fence - Install, Barbed Wire Fence - Repair, Chain Link Fence Installation,

About us

SUNNYVALE FENCE AND IRONWORKS HAS BEEN IN BUSINESS SINCE 1965. WE EMPLOY OUR OWN CREWS AND ALSO HAVE OUR OWN IN-HOUSE FABRICATION FACILITY. WE ARE A NATIONAL AWARD WINNING COMPANY AND HAVE INSTALLED OVER 85,000 FENCES ACROSS THE DFW METROPLEX.

Business highlights

60 years of experience

Services we offer

ARBORS, CUSTOM IRONWORKS, CUSTOM WOOD, ESTATE GATES AND ACCESS CONTROLS, FENCE REPAIR, OUTDOOR KITCHENS, RETAINING WALLS, STONE PATIOS AND PATHWAYS, VINYL FENCE SYSTEMS, WOOD PRESERVATION & MASONRY

Accepted Payment Methods

  • CreditCard
Reviews
4.035 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
11%
3
9%
2
6%
1
14%
Showing 1-25 of 35 reviews
Melba D.
Mar 2017
1.0
$8,000
Nightmare from the beginning. Very shoddy work. Owner is very unprofessional. Poor communication with daily workers. Set street side (corner lot) fence in the wrong place. Fence bowed. They re-set but it looks awful. Hardware doesn't match, holes in wood where first hardware went, stain does not match. Both gates installed incorrectly. Worker did not even know how to install latches & hardware. We had extra 300' of concrete poured around pool to install pergola. They set posts but had to remove because they did not permit with city. Steel posts were not set 3' deep & had to be re-set. They would not come back out to re-install gate & fence section after pool was installed. We asked in the beginning that they not install the gate & fence section where the pool workers & equipment would be accessing the back yard but they insisted and assured me they would come back to re-install. The gate & section was thrown on the ground, walked over & is now warped. We had to pay someone else to put it back but nothing matches because the fence line was moved after it bowed. Sunnyvale owner promised several times to come out to inspect and review problems but never set foot on our property.

Mary C.
Apr 2016
5.0
Yes, I recommend this pro
$8,000
Easiest part of our remodel! We plan on using them again. The product looks even better that we imagined.

Todd N.
Feb 2016
5.0
Yes, I recommend this pro
$14,400
Great service from start to finish!  Estimator was on time and professional.  Educated me on the different options and costs associated with options.  Gave me a turn-key price on the spot.  Since I wasn't ready to hire instead of pressuring me he encouraged me to do my due diligence, simply asking me the best time to follow-up, which he did (how refreshing is that!)  The crew arrived when they said, installed the fence in a timely manner and cleaned up better than when they arrived.  AA++  

Amy W.
Feb 2016
5.0
Yes, I recommend this pro
$3,200
It went great from start to finish! I was so pleased with the smooth process from the detailed estimate to the friendliness of the workers to the end result. I have gotten so many compliments on my fence. In fact two of my neighbors asked for their information because they want to use them as well!
Thanks Sunnyvale. Top notch!!!

Priscilla H.
Feb 2016
5.0
Yes, I recommend this pro
$1,500
Installation was done well and within time period quoted.  Final result is beautiful!  Would recommend!

Shane S.
Dec 2015
2.0
$2,300

Background: In October of 2007 I hired Sunnyvale Fence and Ironworks to erect a fence in my front yard on one side of the house. They wrote up a multipage contract which I signed along with a payment of half of the cost. Two weeks later as they agreed to in the contract they erected the fence with a automatic solar powered 10 foot fence gate. The work was excellent and done on time and the gate has functioned perfectly ever since.

Currently: In early September of this year my neighbor and I decided to split the cost of a fence in our front yards going from the other side of my house where I had no fence to his. I solicited three bids and included Sunnyvale as I had had such a positive experience with them in the past. Of the three bids, Sunnyvale's was by far the lowest so I contacted them on September 4th and a sales rep came out and took measurements and wrote a one page contract and I paid a deposit of $1150.00 which was 1/2 of the cost. The rep said there was a 2 week wait time before they could install it which was what I considered routine. After 3 weeks I hadn't heard from them so I called and they said they were running  behind but they would have the scheduler call me to set up an installation date. He called and said it would be another 2 weeks. On October 9, I called again as I hadn't heard from them and they said it would be in 3 days but on Oct 12 I hadn't heard from them so I called again and they said the rains had set them behind and that they would contact me when the grounds were drier. At that point I lost my patience and asked my neighbor if he could contact them and see if he could get a specific date from them as he is more diplomatic than I am. He called and texted the scheduler Todd and was receiving responses from them but they continued to give excuses and at that point I was ready to file a complaint with the Better Business Bureau. I also was considering taking them to small claims court as I felt they had just absconded with my deposit and I was left high and dry. I had other projects going on and relegated to my neighbor all communications with Sunnyvale as I knew I wouldn't be polite with them. All texts and calls to Sunnyvale after that were met with the same response: next week. Then, out of the clear blue, on the morning of Dec 2 when my neighbor and I were out running errands, he received a text from Sunnyvale that they would be there in a few hours to start the installation. My neighbor had forgotten he had turned his phone off and didn't turn it back on until we were headed home. At that point we rushed back to find the laborers had already trimmed bushes back, more so than we had wanted, and were digging the post holes. Why we didn't receive a heads up notification the day or night before just blows my mind - such a simple effort on Sunnyvale's part would have allowed us to reset our schedule. The laborers did an excellent even though they punctured a water line (which they repaired) and after the posts set overnight, they came back and finished installing the fence panels. The fence looks super and the gates were where I had requested them and they worked properly. The sales rep came by for the rest of the payment and I told him in no uncertain terms how furious I was with the responses communicated from Sunnyvale; he apologized for it but there was really nothing he could have as he wasn't the scheduler. I've never been so frustrated with a company before and so shocked I was at the difference between the way I was treated 8 years ago versus this time. The installation and materials used were excellent but the communications were just the pits. it was so unprofessional compared to what I've experienced with other companies. Three months to install a 70 foot fence - seriously???!!!! Sunnyvale just burnt their bridges and I will never do business with them again.





Pam C.
Nov 2015
5.0
Yes, I recommend this pro
$2,000
unknown

Laurie S.
Sep 2015
3.0
$2,890
The fence itself is fine, and in fact turned out better than we thought it would.  It is secure for our pets and they avoided damaging the sprinklers, which were right along the fence line.  
Our problem was with communication.  Many calls were needed to get the job scheduled, and then they showed up a day later than promised.  We were told the wood portion would be completed the first day, but the the first day only the posts were completed.  The crew left about an hour or so after starting, and never came back.  I was home but their plans were not communicated to me.  
They did come back the next day and completed the fence except for the latch on the gate.  I was told they didn't have the right part but would return in the morning to install the latch.  That was five days ago, and still no latch.  Our contact called and wanted to pick up the last payment, but we said we would pay after the latch was installed. I assume they will eventually get around to it in order to get their money, but we have had no communication.  Phone calls to the office just result in a promise to check into it and call back, but they don't call back.
 I'm fine with using a rope forever if it means I get the fence half price.

Frances M.
Apr 2015
5.0
Yes, I recommend this pro
unknown

Vickie E.
Apr 2015
5.0
Yes, I recommend this pro
$7,500
unknown

Joe M.
Apr 2015
3.0
$4,500
.
Response from SUNNYVALE FENCE AND IRONWORKS
"[member name removed] gave us a low mark on responsiveness to his customer service issue, yet failed to add that we had sent crews out on separate occasions but couldn't do any work because no one was home (even though he said he would be there). And his "multiple" issues were actually just "multiple pickets". The Mfg. had not applied "pre-stain" to the tips (ends of the pickets), and we had to brush the stain on. Sunnyvale Fence Co has always provided and will continue to provide first rate service to it's many customers."

Maureen T.
Dec 2014
5.0
Yes, I recommend this pro
$2,500
Very responsive, punctual and completed the work quickly.

Rhonda C.
Oct 2014
5.0
Yes, I recommend this pro
$2,000
unknown

Sherri E.
Oct 2014
5.0
Yes, I recommend this pro
$600
unknown

Mike M.
Oct 2014
2.0
$2,895

I sent a diagram of exact measurements and specifications. I explained the fenced area was to keep the dogs in. The crew came out and put posts too far apart, in the wrong place and not within the dimensions drawn. I called and they came back out and took out the posts, spaced them correctly and corner gate posts in the correct places. The crew came out again and put the fence wire from 2-5 inches off the ground - this does not keep in dogs that can dig. I called again and the warranty guy came out, took pictures and I explained to him what I wanted. The fence was to contact the ground and the top bar to be semi level - not rolling like ocean waves. I explained that this is accomplished by dragging a little dirt out of the way with a hoe and leave the fence running straight. The crew came out and put the fence against the ground in most areas but left the top bar unleveled and spaces where the dogs get out. (kudos to the crew for not letting rain keep them from working) The warranty guy stated that he forgot to tell the crew about the leveling and he wasn't sure when he could get them out again. The Contract was agreed to on 4/9/14 and as of 10/30/14 the fence is still not as requested.

I am disappointed that there were this many glitches dealing with a professional company like Sunnyvale. They may build good wood fences, but I suspect that they contract out the chain link.

Sunnyvale was the lower bid but I wish I had spent the extra and gone with Blackwell. He understood what I needed when I wanted a fence to keep the dogs IN, without having to spent extra money for stones and metal edging for the lower edge.


Response from SUNNYVALE FENCE AND IRONWORKS
"When installing a chain link fence on rolling terrain, you can try to keep the top of the fence as straight as possible, but that means the bottom of the fence (which has to run parallel with the top) will be off the ground in places where the terrain dips. Vice Versa, If you want to keep the bottom of the fence on the ground, that means you are going to have to "roll" the top of the fence with the terrain. There is no way to have it both ways unless your terrain is level (no valleys and peaks). The customer says we could have "dug" out the high places, but this was a very large area with natural rolling terrain. You can't just "dig" out the high places. We have responded to the customers complaints and put the fence on the ground as requested."

Russell S.
Oct 2014
1.0
unknown
Response from SUNNYVALE FENCE AND IRONWORKS
"Sunnyvale Fence responded to each one of this customers more than two dozen complaints. Half the time he wasn't there when he said he would meet us and we wasted numerous trips. Other times when we did have access, his gate operator was working fine (we have video proof). We tried to tell this customer from the beginning that his slide gate operator needed to be electric (hard wired) versus Solar Powered because of the size of the gate. The customer wouldn't take our professional advise and, as a result, we have spent numerous trips out to work on a system that we advised against."

Steve G.
Jul 2014
1.0
unknown
Response from SUNNYVALE FENCE AND IRONWORKS
"We have responded to this customers complaint several times and serviced his gate at no charge even though it wasn't covered by warranty. The problem is he had severe ground cracks that caused the gate post to shift. Our warranty specifically states that we do not cover damage due to acts of nature, droughts, ground cracks, etc.... North Texas has been in a severe drought for three years now and it's creating havoc with fences, foundations, and other structures. No service company's warranty covers this."

Wendy D.
Oct 2013
1.0
$4,000
A salesman came out to our home and convinced us that Sunnyvale fences were the best. Although their cost was considerable higher, we decided to go with Sunnyvale because of their reputation and warranty. Within 18 months the fence showed a significant fading of the stain. We were having a pergola installed and the owner mentioned that our fence needed restaining. I looked back through my records and realized that the fence was less than two years later. I called Sunnyvale four-five times before someone finally said they would come out and look at it, I told them my husband would be home and just knock or ring the doorbell to talk with him about the condition of our fence. However, without notifying my husband someone came out, took pictures, and then emailed us that the fence had normal fading. Of course, the pictures he took were the angles that were not badly fading or else were in a shadow which did not show the true picture of the deterioration.
We purchased red cedar that was sealed and stained. The salesman told us when we purchased the fence that it would need restaining in 3- 5years. However, it appears that our stain was substandard.
Response from SUNNYVALE FENCE AND IRONWORKS
"It is unfortunate (and we think unfair) that we have been given an "F" across the board for the stain issue. The boards come pre-stained from the manufacturer and only have a one year warranty (the fence itself has a longer warranty). A Mfg Rep inspected the fence, documented it with pictures, and concluded that the stain color showed nothing more than ordinary fading after almost two years exposure to the elements. No one ever suggested the stain would still look like new after this long. However, we would be more than happy to give this customer a discounted price to have the fence re-stained with another coat. Again, we think it is extremely unfair to be graded this way and we object to it even being posted prior to getting our response. We also think it is very unfair that a complaint remains posted on Angie's List if we show it to be unwarranted. Angie's list is great for exposing bad and unscrupulous contractors. However, it can also damage the good reputations of excellent contractors. Angie's List operates under the assumption that every single customer has a legitimate complaint, and therefore they are going to post those complaints no matter how absurd they might be. And they will be posted even before the contractor is given the opportunity to respond. That's not right. Even the BBB will first send a copy of the complaint to the contractor and give them the opportunity to respond and / or work with the customer. If they don't get a response, then they post the complaint. That's perfectly fair. If Angie's List continues to operate under their current reporting and grading format, eventually every contractor in the country will have some bad marks. It's just a matter of time. We have been in business a half century longer than "Angie's List". We stand behind our business model. I'm not sure Angie's List can say the same."

Russell S.
Jul 2013
1.0
$12,300
They had someone come out and gave us a price. If we did not pay anything up front we would not be put on the schedule. We gave them $6,000 in cash before they even came out with the understanding that we would get our money back if we were not happy with everything. We had to get all of the information regarding licensing, property lines, etc. The salesman did not know anything about what he was doing. We had called the owner and had him come out. When he came out he was very rude to us and ended up walking out on us saying that he did not want to do the work any longer. We decided that we did not want to go through with this service provider so we went to try to get our money back. They informed us that we would have to give up 15% of the down payment that we paid. So instead of us losing almost $900 we decided to go through with the work with this service provider. He told us that he would complete the work to our satisfaction. The crew that came out was professional but there were still errors throughout the fence that we marked. They have come out more than 10 times to get everything fixed including the solar gate. We have emailed him many different times so that they can come back out and get everything figured out. The guy that they keep sending out to fix the gate has no idea how to fix the gate. They have not done anything they have promised from the get go. The owner had gotten in my face and was very rude. We have been dealing with this company and owner for too long now. We thought we were paying for a great service when we went with this service provider but they don't seem to care about our wishes and have treated us with disrespect from the get go. Buyers beware, heed any warnings about this company, they are not who they say they are.
Response from SUNNYVALE FENCE AND IRONWORKS
"First, it’s our policy on all retail jobs to secure a deposit before beginning work. The customer is informed of this policy up front and it’s written in the contract. Second, we never told the customer he would get all his money back in the event he was not completely happy with everything. That was never communicated verbally or in writing. We’ve never instituted a “Money Back Guarantee.” It’s too easy for someone to take advantage of a policy like that. Instead, we strive hard to make all of our customers happy, and in our 48 hears in business, we’ve never had a single customer request their money back. Third, we don’t deny the customer had to furnish information about his property lines. It’s common sense that the customer has to furnish this information in the form of Survey Plat. The city requires it. Fourth, the customer could have cancelled the contract within three business days and received a 100% refund of any deposit (stated in bold face in the Agreement). After the three day grace period, the customer could still cancel for any reason as long as work had not commenced. On his job, we had already bought the material and started work. In this case, the customer is responsible for a 15% cancellation fee (again, stated in the Agreement.) Fifth, as the customer pointed out himself, we have been out at least ten times on customer service calls. This doesn’t sound like someone who is ignoring the customer. Most of the calls have been regarding the Solar Slide Gate Operator. We told the customer from the beginning that it would be better to “hardwire” the operator (less mechanical issues). But he went against our advice and selected the Solar option. It should be noted that we have been there more than once to perform service at his request, only to find the gate working perfectly. It is working perfectly as of this response. We have it on video. Sunnyvale Fence has continued to provide service to the member. He, on the other hand, has told our technician (and the owner) that he gets “satisfaction” out of continuing to call Sunnyvale Fence out on service calls, whether he needs service or not. He has called the owner on his personal cell phone at 1:00am in the morning. We welcome him to call us as long as he has a genuine problem. We would just ask that he go through our office and call during normal business hours. Respectfully, Terry Shupp"

Gloria S.
May 2013
5.0
Yes, I recommend this pro
$7,500
We gathered 4 bids and this was the best pricing and we were thrilled with the results.  Our neighbors had them extend theirs and we've had nothing but compliments on the quality and beauty of the wooden fence.  The attention to detail was impressive and he made all of my requests possible.

Sharon F.
Mar 2013
3.0
$4,000
See above
Response from SUNNYVALE FENCE AND IRONWORKS
"Sunnyvale Fence disputes the facts as related by {Member name removed}. It has never taken our company 2 months to finish a retail project. We have documentation that it didn't even take 2 weeks. I don't know how the customer came up with this figure other than the fact it has been almost six years and she doesn't remember. But, as stated above, we do keep computer records of customer files and have documentation proving otherwise. Also, had {Member name removed} called us back on the leaning posts, we would have fixed the problem. We have no record of a call back. Sunnyvale Fence has been in business almost 50 years and we pride ourself on Quality Projects and Customer Service. We have completed over 80,000 projects in the DFW Metroplex area. We welcome any and all feedback and the chance to rectify any problems."

Pam C.
Nov 2011
5.0
Yes, I recommend this pro
$2,100
We called Sunnyvale Fencing a left a message with their receptionist. I received a call back in a couple of hours. We made an appointment with the project manager for an estimate for the following day. Estimate was much cheaper than the other estimates. Signed a contract w/ them and paid half of the purchase price as a deposit. We were told at that time it could take a couple of weeks to get the utlities out to check for lines and to receive the materials for the job (spruce fencing and metals posts).
We were called back in 4 days and they wanted to start that same day. The workers were quick, professional, and did a great job.
We will use them again when the need arises. The new fence looks amazing.

LEE G.
Mar 2011
5.0
Yes, I recommend this pro
$1,650
The job went extremely well. Their crew arrived on 3/28, as agreed, at 10 in the morning, and took about 2 hours to strip the old stain off the fence. A 155' X 8' fence is a LOT of surface area, but they took the time needed to thoroughly clean the fence. They returned when the fence had dried, about 3:30, and began re-staining. They finished around 6:00 and took another 30 minutes to clean up. They did such an outstanding job that our fence now looks as great as it did in 2005. We particularly appreciated the care they took not to damage several large rose bushes that were on trellises which we moved 6" to 8" back from the fence. The work they did puts our neighbor's fences to shame.

Andrew S.
Jan 2011
5.0
Yes, I recommend this pro
$3,300
It went very well. The team was professional and thorough and even repaired/reinforced the existing retaining wall in a few spots. Overall everything went great. The only reason I marked them down for puctuality was that we had originally planned to have the fence installed prior to New Years, however the salesman called me a few days before the install date and told me that his crew was unavailable. He was very friendly about the issue and the did get everything done on the new date, but it did require me to board the dogs for another day. Also, they were the only fence company with whom I spoke that suggested core drilling into the retaining wall - which works out great since it stops the dogs from digging under the new fence. Overall I would definitely recommend Sunnyvale. We could not be happier and the fence keeps the dogs in the yard while still providing a great view of the park behind us.

James D.
Jul 2009
4.0
Yes, I recommend this pro
$7,800
I have not had any major problems with them except of a gate. The tried to repair it unsuccessfully but the fence is fine. It was a little expensive but they were fine.
Showing 1-25 of 35

Licensing

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FAQ

SUNNYVALE FENCE AND IRONWORKS is currently rated 4.0 overall out of 5.

SUNNYVALE FENCE AND IRONWORKS accepts the following forms of payment: CreditCard

No, SUNNYVALE FENCE AND IRONWORKS does not offer free project estimates.

No, SUNNYVALE FENCE AND IRONWORKS does not offer eco-friendly accreditations.

No, SUNNYVALE FENCE AND IRONWORKS does not offer a senior discount.

No, SUNNYVALE FENCE AND IRONWORKS does not offer emergency services.

No, SUNNYVALE FENCE AND IRONWORKS does not offer warranties.