Pool Experts
About us
What started many years ago as helping a friend’s family bring their pool back to swimming conditions after being dormant for a year has turned into a family-owned and operated business. Pool Experts offers pool cleaning services, maintenance, repairs and more, to private residences and commercial properties. We invite you to shop at our virtual store where you’ll find a great selection of products at discounted prices. Our goal is to continue to provide outstanding products and services to all our clients with integrity each and every time we do business together! We strive to keep our clients happy. Next to a safe, sparkling clean pool, your satisfaction is very important to us. Call Pool Experts to request a free estimate today. John Willis, Founder Pool Experts
Business highlights
Services we offer
Pool service, equipment sales & supplies., leak detection, maintenance, pool products, remodel, repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 20% |
Job was done when promised and the cost was comparable to other company's.
what I enjoyed was the friendliness and professionalism.
I gave them my gate code and the job was done before I even got home.
I would use them again!!
I purchased a new filter for the pool and called John to see if he would come clean the pool (since he never contacted us for the 2nd cleaning/visit). I also requested a referral to someone else if he were unable or unwilling to clean the pool. I have had no contact with him.
FYI The new filter has made the pool much cleaner and easier. I still would like a cleaning though.
He never called to set up the 2nd visit that he determined I needed at my initial meeting in March. During that visit he complained at how dirty my pool was and how it was clogging his equipment, even though I was upfront and told him the pool was filthy (primarily leaves and sand). I gave an overall rating of F because he never returned my 2nd call in July.
When you don't return calls, you get an F.
"I did explain two visits would be necessary to get the pool to swimming conditions, but needed a new filter before second cleaning or sediment in pool would just return to pool. I wasn't complaining about my equipment clogging i was just communicating to client why it was taking so long. Most pool companies would of charged a lot more for this service due its condition. I feel i gave a reasonable price for the first cleaning and service was rendered. This all being said I recently had my work truck stolen with all tools, equipment, wallet and phone not to be recovered. I have recovered from my loss finally with a new truck and equipment. I would have to assume this was in the time frame (removed member name) or his wife tried to contact me for the second service to their pool. I did not receive the call that was made. Never would I intentionally not return a call to a client. I would be happy to service your pool free of charge if this would make all happy. I know my loss is not your problem but hope this helps clear up the lack of communication on my part due to uncontrollable circumstances."
We weren't there to supervise his work, and were glad that we could trust him to do the work without needing to waste my day baby sitting a contractor.
He's definitely our go to guy for pool work now.
Licensing
State Contractor License Requirements
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