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PEST CONTROL GARLAND
Rodent Pest Control Service, Bug and Insect Pest Control Service, Bird and Bat Pest Control Service,
About us
None
Business highlights
Emergency services offered
15 years of experience
Services we offer
Commercial & Residential Pest Control Company Emergency Pest Control Services Animal Removal Termite & Termite Monitoring Systems
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.816 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-16 of 16 reviews
Jacqueline P.
Jan 2016
.
Cecil C.
Aug 2015
It went very well. Person was polite, courteous & informative.
NITA A.
Aug 2015
Paul from AJB has been providing pest control services on a regular basis. He was on time and took care of business in an efficient manner. Removed all wasp nests, checked for red ants and was very careful about furniture and carpets when spraying in doors.
Jacqueline P.
Aug 2015
unknown
Michael R.
Jul 2015
.
Rod R.
Jul 2015
Went well. Paul has been coming over for a few years. Always does a good job.
Marcella M.
Jul 2015
Although AJB was very busy, they made a special effort to come out to my house the next day to accommodate my schedule. Also, appreciated that the inspector called with a time of arrival an hour prior to the visit.
Response from PEST CONTROL GARLAND
"Thank you for taking the time to post a review about your experience with AJB. Please call on us again if you ever need any assistance. It is our pleasure to help. Thank you!"
Leslie J.
Jun 2015
I initially called I called them and they charged me 92 for a month. That didn't even cover all 4 sides of the yard. they just sprinkled here and there. It was not at all covering the entire area. I decided I wanted to end the service after the month was up because I didn't feel that it was very thorough work. They showed up today, which I thought was to be the final treatment for the month I had already paid for. They claimed to have emailed me to let me know they'd be coming, but I received no email. I was not home when they came, so I was not able to tell in person that I no longer wanted their service. They emailed me an invoice billing me for another month of service. I asked them about the charge, which they claimed to be for the next month. It hadn't even been a month since they initially started the treatment, so I don't think I should have to pay for a second, especially since I wasn't intending to do business with them anymore. They said I had to pay the bill, or they'd send it to collections.
Response from PEST CONTROL GARLAND
"Dear [Member Name Removed], We take each of our customer reviews very seriously and never like to hear when a customer has less than an excellent experience with our company. I know you expressed dissatisfaction with how your home was treated for snakes, but as we explained to you on your initial visit, on the second visit as well as yesterday the treatment is not an all-over the treatment. It is a barrier/perimeter treatment and we treated and retreated upon your request (3) times since May 26th. With each visit, the perimeter of your home, fence line, yard perimeter and the transformer box located in the front yard was systematically treated. Application methods are strictly regulated and we are required by state law for your protection to follow specific applications and quantity of product used in each treatment we provide. We will never risk our licensing or a customer's health to even make a customer happy. Our goal was to control the invasion of snakes onto your property and to accomplish a successful result treatment must be completed every 28-30 days which was explained. Your service was scheduled accordingly. We know that our customers have busy schedules so we have an automated scheduling system to make it easy to schedule, reschedule, remind and even cancel service. Our records do show that on June 19th your service for yesterday, June 23rd was confirmed by someone who had access to the email on file. When arrived to complete your service, we were escorted into the locked yard. We were not made aware of your dissatisfaction until after the service was completed and an invoice was sent. We never said your account would be sent to collections. Again, we never want to hear a customer is unhappy and we will try to do our best to resolve all customer concerns. I'm sorry that we were unable to do so in this case, but please know that we provided this service with a goal, and that goal was to reduce the snake population and to do so that was not harmful to you or your families health which we are happy to say we accomplished."
Linda H.
May 2015
He is extremely thorough and spends a lot of time inspecting anf treating and he's very conscienious. Wants to make sure his treatment is successful. He always follows up to see if our pests are gone. If not, he will come back out.
He's polite and very professional. He's the only one I trust and will continue to use his services.
Highly recommend.
He's polite and very professional. He's the only one I trust and will continue to use his services.
Highly recommend.
Micheal F.
May 2015
Excellent service.+++ Sprayed and baited for ants. Also going to sign up for mosquito treatments each month of summer.
Do not want West Nile virus again!
Do not want West Nile virus again!
William T.
Apr 2015
unknown
Chandra R.
Apr 2015
unknown
Response from PEST CONTROL GARLAND
"Thank you for being a long time customer! We appreciate your business and the time you took to review AJB. Alena B."
SHARON M.
Mar 2015
I stayed at a hotel Tuesday 1-20-15 and discovered a bed bug in the room before checkout Wednesday. I followed the Internet's recommended protocol. As I didn't get home til late Wednesday it was Thursday before I could call anybody so it was Friday before they could come out. Next day-pretty good.
Before I reached AJB I was calling places to see if they even treated bed bugs, not all did, many had a $1000 minimum and wouldn't treat just my car and everything inside it. A pest control company in Frisco finally referred me to AJB, and them referring me to another company gave me more confidence, surely they wouldn't recommend somebody who would be dis-satisfactory because I would then call them back and ask them upon what did they base that recommendation!
When I called AJB, it was bizarre, the receptionist was FRIENDLY!!! She didn't know the answers I needed but she said she would, and apparently actually and accurately did, take a message for Paul, who turns out is the owner. He called me back pretty fast, HIMSELF. Whaaaat? Answered my questions, said he would be happy to treat the car and the many, many bags and boxes inside it.
He got me back with that nice receptionist to schedule and showed up when she said he would. He was very pleasant. He listened to my little nightmare story and assured me with the actions I took and evidence since then nothing made it in the house, took his time thoroughly and effectively cleaning the car and yes, all the stuff in it (5 bits of luggage with smaller bags in them, 3 or 4 boxes) which you must understand, each had to be treated, every pocket every seam every nook and cranny. No bites, nothing since, so he got any that were in there. It probably took 3 hours. He said he would retreat if I saw anything and not charge for the trip or treatment etc. if he had to come back which also impressed me as these things are known for being hard to get and therefore not everybody even treats them.
Well luckily for us both he didn't have to come back because of my protocol ;) and his thorough-ness and I guess a lot of luck.
If I didn't have a regular home pest control person already who I also like (but who had personal scheduling conflict that was way more important!!) I would happily go with AJB.
BTW, this all happened before my birthday, so dealing with Paul and his receptionist lady helped ease my stress and anxiety over the whole mess, because I knew they were going to take care of it, they did, and helped me get back to normal. I know they don't have a lot of reviews but based on my experience, if they say they will do X, they will do the work well with a great level of customer service, which I guess is not quite extinct.
Before I reached AJB I was calling places to see if they even treated bed bugs, not all did, many had a $1000 minimum and wouldn't treat just my car and everything inside it. A pest control company in Frisco finally referred me to AJB, and them referring me to another company gave me more confidence, surely they wouldn't recommend somebody who would be dis-satisfactory because I would then call them back and ask them upon what did they base that recommendation!
When I called AJB, it was bizarre, the receptionist was FRIENDLY!!! She didn't know the answers I needed but she said she would, and apparently actually and accurately did, take a message for Paul, who turns out is the owner. He called me back pretty fast, HIMSELF. Whaaaat? Answered my questions, said he would be happy to treat the car and the many, many bags and boxes inside it.
He got me back with that nice receptionist to schedule and showed up when she said he would. He was very pleasant. He listened to my little nightmare story and assured me with the actions I took and evidence since then nothing made it in the house, took his time thoroughly and effectively cleaning the car and yes, all the stuff in it (5 bits of luggage with smaller bags in them, 3 or 4 boxes) which you must understand, each had to be treated, every pocket every seam every nook and cranny. No bites, nothing since, so he got any that were in there. It probably took 3 hours. He said he would retreat if I saw anything and not charge for the trip or treatment etc. if he had to come back which also impressed me as these things are known for being hard to get and therefore not everybody even treats them.
Well luckily for us both he didn't have to come back because of my protocol ;) and his thorough-ness and I guess a lot of luck.
If I didn't have a regular home pest control person already who I also like (but who had personal scheduling conflict that was way more important!!) I would happily go with AJB.
BTW, this all happened before my birthday, so dealing with Paul and his receptionist lady helped ease my stress and anxiety over the whole mess, because I knew they were going to take care of it, they did, and helped me get back to normal. I know they don't have a lot of reviews but based on my experience, if they say they will do X, they will do the work well with a great level of customer service, which I guess is not quite extinct.
Response from PEST CONTROL GARLAND
"Thank you for taking the time to share your experience with AJB in such detail. It was truly our pleasure to have such a positive experience with a customer as well. Please do not hesitate to call upon us again in the future. Paul"
Ken M.
Feb 2015
They are the best company that I found for the bugs control that I need. I am really happy with them. I have seen a few bugs coming than I had with anybody else. It?s a small company, it?s just the guy and his wife. If you see more bugs, he comes out again and spray it for free. He is very easy to get along with and it?s very easy to schedule. I am more than happy with him.
I have no issue with the cost. The costing is fair.
I have no issue with the cost. The costing is fair.
Response from PEST CONTROL GARLAND
"Thank you for taking the time to share your experience. We appreciate your loyalty as a long time customer. Alena B."
Noriko N.
Feb 2015
They were good.
Katherine W.
Jan 2015
unknown
Response from PEST CONTROL GARLAND
"Thank you for taking the time to share your experience! We appreciate your business. Alena B."
Licensing
State Contractor License Requirements
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FAQ
PEST CONTROL GARLAND is currently rated 4.8 overall out of 5.
PEST CONTROL GARLAND accepts the following forms of payment: CreditCard
No, PEST CONTROL GARLAND does not offer free project estimates.
No, PEST CONTROL GARLAND does not offer eco-friendly accreditations.
No, PEST CONTROL GARLAND does not offer a senior discount.
Yes, PEST CONTROL GARLAND offers emergency services.
No, PEST CONTROL GARLAND does not offer warranties.