O'Brien Garage Doors - Collin County
About us
Garage Door Services Also services Plano, Princeton, Prosper, Royce City, Van Alstyne, Wylie, Addison, Carrollton, Dallas, Highland Park, Lake Highlands, Park Cities, Richardson & University Park
Business highlights
Services we offer
Garage Door Services
Amenities
Emergency Services
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
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| 91% | ||
| 0% | ||
| 5% | ||
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"We appreciate your comments, and value your business."
"We appreciate your business, and are sorry to hear you elected to call another company. It is possible to bang out a dent, but aesthetically and more importantly, operationally, the door will never be the same again. Safety is our number 1 priority. It is our job to make sure that we give you options that correct the problem the right way. If we can't guarantee a fix will not fail, we can't in good conscience recommend that avenue of repair for our customers."
"Thank you; we appreciate your comment."
If your name is O'Brien and you started this company and then sold it out to a bigger, franchise-selling company and it still retains your name...you need to understand that they are ruining your personal reputation. If there really IS NO "Mr. O'Brien" who originated a family owned business and he is NOT working right there in Arlington, TX, as I was informed on the first call...then only the public needs to be warned.
My short experience with these guys was nothing short of ridiculous. NO, they did NOT work for me. I would never work with ANYONE who runs their business in this manner. If you WORK for O'Brien and want to address this sorry situation, then consult your log and call me. But, the guy I talked to last didn't seem to think that there was anything out of whack with my experience. He chalked up my "dissatisfaction" to my own "refusal to negotiate" with the "gentleman" that was sent to my house. I could NOT have been more clear in that original call. I stated VERY clearly that they were NOT to send anyone to my house to try to sell me a door...only to repair the door that I currently have. They so kindly informed me that they were the company to find that wooden panel and replace it. What a load of .......
"We absolutely told you it was possible for us to order wood panels. We also told you that we would need to schedule an estimate to confirm what you needed because not all wood panels are available. There is no way to confirm what you need over the phone; this must be done onsite. In your specific case, it is impossible to order a new panel. Your only option would be to replace the door, or find a custom wood worker to recreate the panel for you. The typical wood panel made in the 1980’s that is still available is a wood framed panel with a square plywood center. In your case, the center of the panel is beveled. This type of section is no longer produced. We schedule estimates for this exact reason; we need to assess each specific situation, and give options. The estimate is a complimentary free service provided to you so that we can relay accurate information about the products, and/or services you may need. There is no obligation to buy anything; the trip is solely informational, and a courtesy to you. Steel doors are not the only solution. We would have happily given you an estimate on a new wood door as well as steel for comparison, however we were not able to discuss these options with you. Rather than discussing options and choices available, you spent the duration of the technician’s time onsite on the telephone with our customer service representative berating the technician. You commented on his “low IQ,” as well as, called him an idiot, ignorant, impersonated his accent, and were generally combative. We were not able to give you any pertinent information at all because you were absolutely unwilling to listen. We understand that you are frustrated, but your comments were uncalled for and untrue. We sent a valued and well trained crew member to your home whose job was to provide you with realistic solutions; you made that completely impossible. We sincerely hope that you are able to find another company to meet your needs, and wish you the best of luck moving forward."
"We appreciate your feedback."
Next he told me I should replace the rollers with metal ones with bearings? again I declined.
After that he told me that " my gear assembly needed replacing and if i didn't, after a while , the door would not drop completely" i said I would wait for that to happen and declined.
After replacing just the spring $277.33 he left. Didn't try closing or opening the door. I closed the door as he pulled away and it wouldn't close. I called the company. They said "That's because I should have replaced the rollers like they had suggested and they would set up another call out for me another day ((another $38) I went ballistic and said the technician left without my door closing and he could only be one block away by now. He returned.
He said he had told me I had to replace the gear assembly or this would happen. THAT WAS LIES. If he had told me that I had to replace the gear assembly or the door wouldn't close then of course I would have had it done. He put in a new assembly $184.38 ( he said the office had told him to charge another $38 call out, despite having left the job just 5 minutes ago and the door not closing) He was about to drive off AGAIN and the garage door STILL wouldn't close. He saw this time and stopped.
Said he would reduce the spring a 1/4 of a turn. Did that and it worked. Maybe if he had done that the first time I wouldn't have had to pay for a gear assembly.
A TOTAL RIP OFF ! NEVER USE THIS COMPANY!
Angies list should NOT let contractors offer discount coupons in the magazine ads unless they are genuine
I will never do business with O'Brien Garage Doors again. I wasted a day of work waiting on them and they never showed up!!
Licensing
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