Garage Door Services Also services Plano, Princeton, Prosper, Royce City, Van Alstyne, Wylie, Addison, Carrollton, Dallas, Highland Park, Lake Highlands, Park Cities, Richardson & University Park
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"We appreciate your comments, and value your business."
"We appreciate your business, and are sorry to hear you elected to call another company. It is possible to bang out a dent, but aesthetically and more importantly, operationally, the door will never be the same again. Safety is our number 1 priority. It is our job to make sure that we give you options that correct the problem the right way. If we can't guarantee a fix will not fail, we can't in good conscience recommend that avenue of repair for our customers."
"Thank you; we appreciate your comment."
"We absolutely told you it was possible for us to order wood panels. We also told you that we would need to schedule an estimate to confirm what you needed because not all wood panels are available. There is no way to confirm what you need over the phone; this must be done onsite. In your specific case, it is impossible to order a new panel. Your only option would be to replace the door, or find a custom wood worker to recreate the panel for you. The typical wood panel made in the 1980’s that is still available is a wood framed panel with a square plywood center. In your case, the center of the panel is beveled. This type of section is no longer produced. We schedule estimates for this exact reason; we need to assess each specific situation, and give options. The estimate is a complimentary free service provided to you so that we can relay accurate information about the products, and/or services you may need. There is no obligation to buy anything; the trip is solely informational, and a courtesy to you. Steel doors are not the only solution. We would have happily given you an estimate on a new wood door as well as steel for comparison, however we were not able to discuss these options with you. Rather than discussing options and choices available, you spent the duration of the technician’s time onsite on the telephone with our customer service representative berating the technician. You commented on his “low IQ,” as well as, called him an idiot, ignorant, impersonated his accent, and were generally combative. We were not able to give you any pertinent information at all because you were absolutely unwilling to listen. We understand that you are frustrated, but your comments were uncalled for and untrue. We sent a valued and well trained crew member to your home whose job was to provide you with realistic solutions; you made that completely impossible. We sincerely hope that you are able to find another company to meet your needs, and wish you the best of luck moving forward."
"We appreciate your feedback."
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