O'Brien Garage Doors - Collin County

They did a good job and honored a warranty that I had that was not showing in their computer system.

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The guy from O'Brien convinced me to buy his garage door opener and return my Home Depot.  Cost difference was an extra $20, but the value added far exceeds that amount.  I am happier with this model than my previous buy.  The door opens more smoothly, the light is brighter.  Overall just a better garage door opener for approximately the same cost.

They did a good job. I've used them before. They're our regular providers for that concern. I know that they checked around all over the city. My garage door is not that old but it's still older than most of the newer ones obviously. The Genie was very good at giving me the part and we took care of that. I trust them because we have been using actually O'Brien for quite a while. We pay a fair price. I just feel that they have good service people that I can rely on.

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Very Professional, on time and completed the work in a timely manner.

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They were fine.

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I had a wonderful experience with them. The tech was just great. He was friendly. He was somebody I felt very comfortable with being in my garage and me not being right out there. Most companies like O’Brien that I did not go are about the same prices. If you go cheap, you are going to pay in advance.

I used them before. I thought that they did a decent job. They did have to come back and re-repair it afterwards. They kind of repaired it and then tune it up and then I had an issue I call them up and they came up and repaired it, no problem. Everything was taken by and it's been fine. The interaction was good.

I had very good experience. They were fine. My interactions with them were good.

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Timely, explained what he was going to do. Also answered all questions I had on taking care of my door. His professionalism was more than I could have asked for!!!

Technician arrived on time. Told me three prices for the spring, 90 day warranty, 2 year and lifetime. Then told me I should have TWO springs and quoted me another price? I declined stating that the door had worked fine for 8 years on ONE spring.  
Next he told me I should replace the rollers with metal ones with bearings? again I declined. 
After that he told me that " my gear assembly needed replacing and if i didn't,  after a while , the door would not drop completely" i said I would wait for that to happen and declined. 
After replacing just the spring $277.33 he left. Didn't try closing or opening the door. I closed the door as he pulled away and it wouldn't close. I called the company. They said "That's because I should have replaced the rollers like they had suggested and they would set up another call out for me another day ((another $38)  I went ballistic and said the technician left without my door closing and he could only be one block away by now. He returned. 
He said he had told me I had to replace the gear assembly or this would happen. THAT WAS LIES. If he had told me that I had to replace the gear assembly or the door wouldn't close then of course I would have had it done.  He put in a new assembly $184.38 ( he said the office had told him to charge another $38 call out, despite having left the job just 5 minutes ago and the door not closing)  He was about to drive off AGAIN and the garage door STILL wouldn't close. He saw this time and stopped. 
Said he would reduce the spring a 1/4 of a turn. Did that and it worked. Maybe if he had done that the first time I wouldn't have had to pay for a gear assembly. 
A TOTAL RIP OFF ! NEVER USE THIS COMPANY!  
Angies list should NOT let contractors offer discount coupons in the magazine ads unless they are genuine

They came out on Sunday to do the work, the guy I dealt with was very knowledgeable and friendly. He did not charge me an emergency fee to come out. I will definitely continue to use them in the future.