Heritage Stonecraft LLC

Everything worked out once it was scheduled. However, they seemed to have a long wait on getting that part done. It just worked out I wasn't in a hurry to get it done quickly.

professional, excellent

Great experience! Terry, the owner, came out and gave DETAILED estimate. Very reasonable. The next step was just stopping by their showroom (beautiful) and picking out the stone. They have a limited selection of granite on site, but we found exactly what we were looking for. They offer to go with you to select other granite if necessary. Great selection of how you want the granite trimmed with no upcharges. They told me it would be scheduled to be installed in three weeks, and it was. Terry pointed out things that we might encounter which was very helpful, such as possible tearing of wallpaper, light paint touch-up might be necessary. One of the most helpful hints was in picking out replacement faucets. Because of the granite backsplash, the angled drain stoppers would not have worked because there would not have been enough room between the faucet and the backsplash. Knowing this in advance, I was able to find faucets with the push down/push up drain, and they look and function beautifully. The two installers, Jeremy and Tomas, were exceptionally detail oriented; they put down cover to protect our carpet; had a large shop vac to clean up all debris. They were in and out in about four hours for everything, including demo! We used a plumber that deals a lot with Heritage to come in the next day and install the piping and faucets - that, too, was a great experience. Our bathrooms look updated and beautiful!

Pleased with the final results! Although one countertop was too big, Heritage pulled it and replaced it with another the next day. They arranged for a licensed plumber to install fixtures and connect the sinks.

They were punctual and very professional. They laid down tarps to protect our floor and began the work immediately. The cleaned the former adhesive from the sink and put new adhesive on. They installed the sink and then installed supports to the cabinets to make sure the sink would not fall out again. 

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It did not go well. They left some flaws in the granite that really should have been cut around. The first things that you see when you look at the countertop are 2 black marks that look like the letter f and the number 1.

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We couldn't ask for a better project.  We went to Heritage's store in Garland, where Christine helped us select a slab, and gave us a rough estimate based on our measurements.  We were able to have Terry come to our house three days later to do the laser templates for the project, and answer any other questions we had.  We could have had the counters in three days, but picked an install date about a week later that worked better for us.  
The two gentleman who did  the install (I wish I wrote down their names!) were very professional; they arrived on time, covered the floors of the kitchen and dining room, and were happy to answer any questions we had while they did the installation (and also very friendly with our curious dogs!) They cleaned everything up, gave us a checklist to inspect the work, and were done with the kitchen in around 4 hours.  Later that day, the plumbing subcontractor called to confirm arriving the next morning to reconnect the plumbing (the adhesive for the sink needs to cure a day before reconnecting.)
We love the new counters, and couldn't be more pleased with the experience.

They had a lot of good Angie's List reviews. The process was pretty simple,, we went to their showroom, we looked through their selection. Somebody helped us, and we looked at a remnant section and we were able to find a good, affordable piece of quartz and they came in and installed it within a week. They had a plumber come out and mount the sink and fixtures so we didn't have to look for a plumber separately.

Heritage Stonecraft has a very professional organization and they knew what they were doing. 
On the first visit Terry, the owner, came to my home and gave me a high level estimate.  He is not pushy and is very professional.  
Next I drove to Garland to pick out the granite and the way that the edging would be shaped.  I found granite that I loved and they asked for a $1000 deposit to hold it. 
At the next visit Terry used a laser to get the exact measurements of my counters.  At that time I left them a check for half of the work.
Heritage created a computer model including a digital picture of the pattern in my granite.  They asked me to come back out to Garland to view the model and approve it.  They took me to a conference room with a very large monitor. 
The installation was great.  The men were very professional and the granite was perfect.  The carefully removed my sink and cooktop and told countertops.  The installation went very well. 
The next day the installation company came back out to install my sink and the new cooktop.  I was not happy with this part of the installation.  The service tech was concerned because the oven would not go back in.  I asked him to raise the metal wiring which fixed that problem.  Next the oven did not reach the countertops.  Together we discovered that he forgot to reinstall the shims.  He also used a hammer to remove an exposed piece of metal above my dishwasher and told me that it was OK because I would use the door to open the dishwasher.  Obviously this was unacceptable and I had to call Heritage to speak with him on the phone.  At the end it was all installed correctly.  Heritage contracted with the installation company and I can't really blame them for the bad service from this company.
I would use Heritage again.  Their prices are great and they did a fantastic job.

It went fine. There's no problem. They were very good, very good in fact. The few problems that they ran into were like when they took the old stuff off against the wall. There was leaking at the back of the wall so they had to repair that. They have to rewire half of the oven because my oven was thirty something years old. That was my problem but they fixed my problem. Everything went in just perfectly, I mean they cut my granite so it fit perfectly--no problems there, no problems on the tile. They did a beautiful job in restating all my cabinets. I think they did a fantastic job.

Remodeling our kitchen scared us so much it took a year of hand wringing before we made our decision.  Based on reviews I read here, we went with Heritage. 

I have to say I think this was the least stressful, most enjoyable large project I've ever experienced.  Everyone that we interacted with was awesome. They tore out the old counter top and tile quickly and professionally, and installed the new granite the same day.  The tile work started the next day and took 2 days because it was way more than just a backsplash.  We tiled the whole connecting bar with two columns.  They had to cut every tile.  They didn't just slap it up and there and make it work. They carefully aligned the tiles and cut as needed to make it perfect. 

The whole thing is beautiful. Not a single issue.  Not one.  I can't believe it.  That might be because they schedule and handle every aspect.  I wasn't dealing with a lot of different people or different companies.  And there were a lot of little details on this project and they got everything right.  The little mural behind the stove was even numbered incorrectly by the artist - and they caught the error. The didn't just blindly put them  on the wall.  That would have been bad. 

Thanks Heritage Stonecraft!!!

It went very well. Now it looks good, I want it done before thanksgiving and they did that. The guy who came out and talked to us was Terry, the owner, and he was very, very professional. We got a lot of help with our questions.

It went very smoothly. When there was a plumbing installation problem, it was immediately fixed. Great family owned company.