Fish Window Cleaning

"First, I would apologize to any customer if they had a bad experience with our services, because our mission is to always satisfy our customers and offer only superior service. Fish Window Cleaning gives a 100% satisfaction guarantee; if the customer is not satisfied we will happily return and complete the job to their satisfaction or refund their money if we can't complete it. However, in this case no complaint was filed with our company so we did not have any chance to respond. When our technicians arrived at the house, it turned out that the customer had non-standard storm-windows on the inside, instead of regular windows with two panes. This was not readily discernible from the outside of the house, unlike most storm window coverings. We explained to the customer that a different type of cleaning was needed to clean these non-standard storm-windows and told them that due to the fact this job would be require us to take the storm-windows apart from the regular windows and clean all surfaces inside/out, we would have to charge them the higher storm-window cleaning price. The customer decided that they only wanted the outside of the windows cleaned at this time, so we cleaned the outside of the windows only for the corresponding price we quoted it at. Because of this, the widows didn't look fully clean only because the interior space, tracks, and panes could not be cleaned with an outside/only cleaning. We told the customer that we would be gladly return to clean the interior of the storm-windows but we would have to charge for storm-windows. We will attempt to contact this customer and see if there is anything we can do to fix the problem they had."