Dallas Curb Appeal Inc

"There's a lot left out of this account. Firstly, this customer was very happy with the work that was done. When the controller went out we happily replaced it. One day we were working at the neighbor's house across the street. The workers parked on his side of the street and muddied the sidewalk in front of his house, which they hosed off. He was not happy with the clean off and wanted it power washed, which we agreed to and would have done at the end of the job when we washed the neighbors. The entire street was muddy from recent [Member Name Removed] and a house that was going through heavy renovations. Of course he blamed us for the entire neighborhood being dirty. Apparently a few days was too long to wait and what happened next was inexcusable. #1 he accused everyone including Gino and Myself of being illegal [Redacted], which isn't true, he accused 2 of the guys of belonging to gangs, another for marrying an american just for papers, he berated me for being [Redacted] and said all sorts of other nasty, hateful, racist comments that I do not want to repeat. He also left a message on my phone about having a gun and let me know that if anyone stepped onto his property he would use it. Fast forward to the date of his inquiry. I ask you, If a customer who is past his warranty, and has already threatened violence on top of all the nastiness, asks you for the courtesy of a repair; would you go?"

"Thanks for your review. We try our best to stay connected to clients and offer them the ability to call or write at any time, with any questions or concerns they may have. However during peak time, (March-July) we are booked for 6-8 weeks at a time. This makes it very difficult to keep normal business hours. I am often answering emails or responding to phone calls with email, well into the night. So if I have a choice between waiting 1-2 days for a call back or emailing the same day I will always choose emailing unless a client specifically states that they rather be contacted by phone, which was not requested in this instance. Also, the amount on his estimate and the amount on his invoice were exactly the same. What I tried to explain is that the only time we have a difference, in reference to installing sod, like in his case, is when the sprinklers are either not functioning or not adequate to water the sod. Until the irrigator runs through the system I have no way of knowing before hand of any issues. A client has a choice to either pay for a sprinkler check, done by a licensed irrigator, in advance of the installation or to wait for their free check at the time of installation. This customer said he didn't think he had any sprinkler issues, which he did not, so it wasn't an issue in this case at all."