Artistic Counters Inc

I first went into their office about the third week of May 2015 with photos of my existing sink and counter.  I was told that the information would be given to a certain person in the office and I would receive a call.  After several calls from me over several weeks, I was finally contacted by a guy named Matt the end of July.  He asked that I send the photos again.  I did, and when I had not heard anything by August 6th, I wrote an email.   I received a call from Joan and was told Matt no longer worked there.  I arranged for one of their personnel come to measure the space.  On August 10 he came to my home and I paid $75 for the service.  August 27th I finally received an email telling me of one (1) sink that they proposed.  I wanted a sink of better quality so asked them about 2 other models on Sept. 2.  In error I gave them the suppliers model number not the manufacturers, so that day,  (Sept. 10), I faxed them the correct models along with specification sheets from the manufacturer.  I emailed weekly until October 12th and could receive no answer from their engineers.  Finally, I went by their office around October 19 and picked up the template their engineer had drawn.  I was told by Ferguson's Gallery that there were several sinks that would fit and all they need is the template. I have found someone I consider more reliable to do the work.  
I used Artistic Counters twice more than 10 years ago and was very happy with their service and the quality of their work.  This is why I went to them for this job.  However, this time, in my opinion, they were the most unresponsive, and unreliable company with whom I have associated in many years.  Five months is an entirely unacceptable period of time, and even then I had still not received the information I needed or the service for which I had originally contacted them.

They came out and put in new counter-tops and a sink. They guy that came out and did the measuring goofed up. And the guy who came out to do the installation was able to fuse everything together and take what he had and really do a fantastic job. the counter-tops that we have are Corian. We've got an integrated sink and a drain board carved into the counter-top. My wife smiles every time she walks into her kitchen.

We were very pleased with Artistic Counters after having a bad experience with another company who wasted six hours of my time by showing up very late and taking almost two hours to do the measurements, then telling us they don't do outdoor countertops. The price with Artistic Counters was actually quite a bit lower as well. The product is absolutely beautiful, and everyone with whom we worked was very friendly and helpful. The crew came out to install our countertops on a Friday, and of course it rained that day, so they rescheduled for the following Monday. I did notice a place in the counter where it didn't line up just right when they did the dry fit, and they were more than happy to make the correction. Because the work had to be rescheduled, and a different crew was sent out on the second date, they were sure to pass on the change that needed to be made so it was done right. Our counter tops look beautiful, and the seams are barely noticeable unless you are really looking for them. We are very pleased and would definitely recommend this company to anyone looking to update their countertops.

Artistic Counters came and measured for the counters in our laundry room and for the countertop on our guest bathroom vanity. The counters were installed on the appointed date and time. The counters look great. The Corian sinks were delivered and work well in our kitchen. Everyone at Artistic was prompt and professional.

My experience with them was fine.

good

Great experience! We went through Costco and got a great price. We have a huge kitchen and thought that granite would be cost prohibitive. This company is very professional- they come draw out your counter and provide you with an estimate on the spot. If you contract with them, then you schedule an appointment to have the counters laser measure for custom cut. It takes from 7-10 days (during which time they will call you for a date to do the install). Even for our large kitchen, they were in and out and we had new counter tops within about 5 hours. From initial call, it was approx 3 wks to new countertops. John and his crew are very responsive and promptly return phone calls. The install was easy and they left things cleaner than they found them. Very happy with the looks of the counters. There were 2 areas where they told me I would see a seam- can hardly see it. Would recommend this company highly!

The installation went without any problems and I am happy with their work

They're a good company. We are very pleased, they did a really good job. They answered all of our questions. They cleaned up all up of the mess. They thought we were supposed to have a check when the job was done, and they couldn't run the credit card there and they left and we went to their office to pay the next day. They were flexible about it, they went in went it was convenient for us, they came when it was convenient for us. They did everything they said they were going to do. They were very good. They filled it good, I have no problems with it at all.

My experience with them was fine - I had no problems with them. I had heard some positive reviews about them but I decided to go with somebody else because of the pricing and I just seemed to get along with the people. I might consider using them in the future but I would probably use the other company.

They were subcontracted to do the work. They did an okay job; not a great job.

All aspects of the process were superior. From Michelle in the office, who kept us well informed; to Frankie, who measured the kitchen space; to the countertop installers, Art and Robert---all made the experience a very positive one. It was obvious they know what they are doing, and perform their jobs competently.

They came when they said they would come. They completed the work quickly. There was a slight problem and I called them and they came back promptly and rectified the problem. They were professional and the quality of their work was very good. I was satisfied with their service.

Artistic Counters employees were professional from beginning to end. We were especially impressed with the installers who were extremely particular about the quality of their work...something you don't see these days!

Two different gentlemen came to the house to take measurements and do the templates for the counter tops on two different days. I had been told that this would be done in one day. I signed the paper they gave me with the understanding that it met the request that I had given them. I did not know that there was technical jargon used on the form that mislead me as to what was going to be installed into our house. Not only did the company not have the back splash integrated into the countertop they did not even bring them with them on the day of installation. Furthermore, when installing the bar top they over cut the piece. Knowing there was multiple mistakes and that the job was not finished or the issues resolved, they attempted to get my wife to sign the paperwork indicating that the job had been completed to standard. They also left a board with nails in the house along with razors. They showed little regard for working in another person's home and near there belongings.

The installers measured the sink incorrectly. The office seemed to be disorganized, i.e., office workers and installers did not communicate with each other about pertinent job information, requiring me to explain things multiple times. They often did not return phone calls.

THIS WAS A GREAT OVERALL EXPERIENCE. THE MAN THAT TOOK THE MEASUREMENTS WAS VERY FRIENDLY AND KNOWLEDGEABLE. THE INSTALLERS WERE EXACTLY ON TIME. THEY DID THEIR JOB QUICKLY AND NEATLY.