MCM HEATING & AIR COND

I got a call early Saturday afternoon from Darrel offering to come out on Saturday.  I called him back and explained that my warranty company wouldn't pay an adder for week-ends or overtime and he said that was OK.  I also told him as much as I appreciated the offer, I had a tight schedule as I was committed to a 50th wedding anniversary in a couple hours.  He thought he could get here and finish by then and he did.

He came out and identified the problem as a capacitor and quickly had it replaced.  He called the home warranty company for authorization and waited at least 25 minutes to talk to them.  I suggested he add some time to the bill but he said he was OK.   I guess he finally got through as I told him go ahead and drive to his next appointment rather than waste any more time in my driveway.

He did a nice job in fixing our heat pump/AC unit and he said he also treated it to minimize the chance of fire ants getting in and messing it up later which we often see around here.

I was very pleased that he got here two days early, was easy to work with, and didn't complain about having to deal with a home warranty company, even when he had to wait on hold for 25+ minutes to talk to them.

His bill was $143.  He said he only uses American parts and they are substantially higher but that they are warrantied for five years.  If paying an extra $30 on the capacitor saves us a couple of days during the Texas summer without AC and also saves us another service call, it's probably worth it.

Thanks!

They are pretty punctual and they come when I call them. They are not outrageous on their prices. The workers are professional. They do a good job. I would recommend them.