Affordable Heat and Air

Our drain from the condensation pan from the AC unit was clogged. The technician came to the house and unclogged the drain using high pressured air. The technician was friendly and answered all of my questions. He told us the drain was clear, I paid him the service fee and he left. Immediately AFTER the technician left, I noticed that one of the sinks in the bathroom was backed up. I cleaned it but then noticed that ANOTHER sink was backed up and was LEAKING!! I immediately called the company back and was very rudely told to call a plumber. "It wasn't our problem since it was under the sink". We did not have any problems with either sink before the technician arrived, but now our sinks leak!! It is not good business that due to one repair, it created damage to need another repair. Now I have to pay a plumber to pay for the technicians negligence. In my opinion, this company has encountered this problem before.

They did a good job, they were here on time and got the job done.

Affordable Heat & Air serviced my HVAC systems as follows:

5-7-15   Unit low on 410A; performed leak search, found no leak, found no leak, added 4 lbs 410 A and added leak sealant

Note:  I was told there was a leak, and Brandon had to leave to buy Freon and sealant

5-20-15 Bad 45 + cap

Note:  I was told that a capacitor was replaced

6-20-15  Spoke with Mae of AHS to advice that neither system was working properly.  She transferred me to the recall department

7-21-15 Found one unit trying to keep up due to other one two pounds low charged with 410A and put caps back on since Brandon already charged.

I have attempted on numerous occasions to utilize the online service request but my information is not recognized by the system. 

On 7-30-15 I placed a call to AHS?s 24 hour service request line 877-489-3659 and my call was never answered.  On 7-31-15, I placed another call to AHS holding for 46 minutes; my call was never answered. 

On 8/10/15, out of complete frustration, I contacted Affordable Heat & Air.  I was told that they did ?what AHS told them to do.?  I made the suggestion that Affordable Heat & Air is the expert and responsible for properly diagnosing the problem and to fix it.  I was basically told they have no control over what they do because AHS pays them, and AHS authorizes the work. 

8/12/15 I mailed a letter to American Home Shield and copied Affordable Heat and Air.  Neither entity was professional enough to respond to my letter.  As of 8/30/15, even in cooler outside temperatures, my systems continue to struggle to maintain 80 degrees or below.    

It is my belief that only minimal effort was put forth and there has been absolutely no effort to properly diagnose and fix our HVAC issues.  I am extremely dissatisfied with AHS and Affordable Heat & Air.