SERVPRO

They are very professional and on time. They said if you need further assistance you can call them.

Servpro quickly determined that there was no water damage due to the broken skylight.  The skylight had a small hole that had leaked into the kitchen sink during the night time storm.  They then covered the skylight with a tarp and tape.  The skylight has been covered for weeks pending a total roof replacement.  It has held up through high winds and storms.  I'm happy with the work they performed.  They arrived early AM to do the work which was nice since further storms were expected.  They charged the basic service rate of $95, which was fine with me because I do not like to get on the roof for any reason.  I called Servpro for the work based on the recommendation of State Farm.

the amount of preparation was lengthy but necessary to ceate the suction needed to perform the task. the 2 workers put everything back where it came from when they were finished.

Dealing with a house fire is a disaster all its own, but when I realized some of my property was missing, it made things that much worse. For those of you who haven't been through this, you don't have free access to your property for awhile, you're under stress, and unfamiliar with the insurance claim routine. It's very easy for someone to take advantage of you. ServPro's owner didn't understand why I cared about receiving an inventory or understanding the bills. As she put it, "you're not paying for it anyway". She was referring to the fact this was an insurance claim. But as consumers, we are paying for it. Your insurance company will require you to justify your claim. Not having an inventory caused me additional headaches. 

ServPro charged me almost $20,000 for incomplete, sloppy work and stolen property. I tried working with them to review my bills, but they stopped responding to my emails and phone calls. 

I decided I'd offer them a small settlement because I was very anxious to put this behind me. They refused and filed a lawsuit. In all this time, they still refuse to justify their billing. Even if the job had been complete, the price was exorbitant; given it was incomplete, and invoices from the builder show the same work, they don't deserve to get paid.

This is where we are today.