Robertson Tree Service

OWNER "TOOK THE MONEY AND RAN" As stated above, the provider, John Robertson, who owns Robertson Tree Service at 2798 Crown Colony Dr, Frisco, TX 75034 with the phone number of 972-827-7318 with the email of [email protected] came to our home on a Thursday and tore our fences, left the old fences in a pile in our backyard and claimed they would be back the next day to finish and be done by Friday. We are now left with a pile of old fences and no way to let our dogs out. Nobody ever came back or returned phone calls after we paid the company $2,750. The owner took the money and ran. He didn't respond via phone for ten days and said he was having phone problems. We find that odd that he owns a business and doesn't have a phone for ten days. When we finally got in touch with him it was via text and he blamed the job not being completed by an employee who quit. He ensured that our fence would be completed. It is now three weeks later and we are out $2,750 and have to pay another company to complete the work

I bought a deal on LivingSocial.com paying $75 for $150 worth of work. After 2 phone calls I got them to come out to my house and they left an estimate in the mailbox. The estimate was not even for the correct things that I said I needed done in my yard. So I called them 1-2 times per week for about a month trying to get a new estimate and schedule the services. After trying to get a call back from the company for a month, I finally called Living Social and asked for my money back. They tried to tell me that I could only receive credit for their website but after a little (polite) complaining, they refunded the money back to my credit card. How UNPROFESSIONAL of a company to not even want my business bad enough to not even call me back!

They started the work on time and did everything but grinding the stumps. I could not get them to return my calls about finishing the job. About 6 months later (after about 25-30 unanswered calls) Robertson Tree Service had another company complete the work. If I had it to do over, I would not pay them until the work was completely finished.