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PuroClean Restoration Specialists
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Drywall - Install,
About us
We are a leader in property damage emergency situations, helping families and businesses overcome the devastating setbacks caused by water, fire and other conditions resulting in property damage. With nearly 20 years of experience in property mitigation and restoration, PuroClean Restoration Specialists has earned a reputation as "The Paramedics of Property Damage." IMPORTANT NOTE REGARDING MOLD - PUROCLEAN CANNOT INSPECT, TEST OR ASSESS MOLD- Texas has a state mold statute called the TMARR (Texas Mold Assessment and Remediation Rules). PuroClean is licensed at the highest level as a Mold Remediation Contractor (MRC1190) and Mold Remediation Company (RCO1106).The state requires that we can only work on a mold project after the client provides us with a document called a Mold Remediation Protocol that can be obtained from a licensed Mold Assessment Consultant. Please contact us AFTER you have obtained a protocol.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Contents Cleaning, Dehumidification, Deodorization, Fire & Smoke Damage Restoration, Pack Outs and Storage. We also offer full Reconstruction and Remodeling Services. Insurance Claim Specialists., Residential & Commercial. Water Damage Services, Water Extraction
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.983 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 1-25 of 83 reviews
Ann
Dec 2020
The restoration worked. The service was excellent. They were better than expected. They were professional the entire time. I couldn't be happier. They were quick to respond and explained thoroughly. It was a positive experience. I highly recommend them and I would use them again.
Cythia C.
Dec 2020
They promptly handled the issue. They had the equipment to successfully remove all moisture from my residence. I was amazed to learn that moisture was still being pulled when I thought everything was dry. Their professionalism and knowledge also calmed my fears. And, I feel safe in my home again.
Response from PuroClean Restoration Specialists
"Thanks very much for your review and for choosing PuroClean for your restoration project!"
Jamie T.
Dec 2020
Ryan B. was our project manager, and he was able to come out the same day I reported the damage. A pipe had broken in our master bath wall causing damage in multiple rooms. He explained the best way to take care of the problem being mindful of our time, our family’s health, and our belongings. He went over the process thoroughly, and his team provided quality work. We are so thankful for their kindness and integrity.
Todd C.
Dec 2020
PuroClean was prompt and very careful removing baseboard and trim while conducting testing on the floor and subfloor. They outlined the areas that needed to be removed and replaced.
Response from PuroClean Restoration Specialists
"[Member Name Removed], Thanks very much for your review! Jim Bauer-Owner"
Laura
Dec 2020
Excellent. Fast response & thorough clean up. Damage could of been worse but they handled it immediately to avoid further expense.
Response from PuroClean Restoration Specialists
"Hello[Member Name Removed]Laura, Sorry[Member Name Removed]about[Member Name Removed]the[Member Name Removed]damage[Member Name Removed]at[Member Name Removed]your[Member Name Removed]home. Thanks[Member Name Removed]for[Member Name Removed]your[Member Name Removed]review. Glad[Member Name Removed]that[Member Name Removed]we[Member Name Removed]were[Member Name Removed]able[Member Name Removed]to[Member Name Removed]be[Member Name Removed]of[Member Name Removed]service! Jim[Member Name Removed]Bauer[Member Name Removed]Owner"
Larry M.
Aug 2019
Puro Clean knows what they are doing. Apparently, they had a lot of work at the time and simply shot very high on its proposal to work for me.
Bradley B.
Jun 2019
Incredible service. Honest company in an industry of dishonest hucksters. A huckster quoted us $5,900 without even taking any moisture readings. PuroClean came out for FREE, took a bunch of moisture readings, and determined that 95% of the drywall was unaffected. They talked us through everything very thoroughly and explained how we could easily fix it ourselves if we wanted to. We’ve used a few other remediation companies in the past, but PuroClean has earned out business from here on out!
Response from PuroClean Restoration Specialists
"[Member Name Removed], Thanks very much for your review and feedback! Jim Bauer-Owner"
Ralph S.
May 2017
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Denise H.
May 2017
They did a ggod job.
Sundeep R.
Apr 2017
Very professional, Very responsive. Extremely happy to have used them
Yan B.
Jan 2017
[personal information removed]
Max K.
Nov 2016
Tony Ash is the guy you want for the job!!! The evaluation and repair plan were provided in thorough detail to understand the entire situation and the necessary repair process. He was so knowledgeable about the scope of the affected/potentially affected areas. He provided options to address the concerning areas- directly by the company and even suggestions for the home-owner to mitigate future potential issues. He is truly an expert, and a great asset on PuroClean's highly reviewed team!
Loretta W.
Nov 2016
They came soon after I called. They showed me all areas affected and went over the details of what needed to be done. They helped me with the process of reporting the damage to my insurance company. They had it cleaned of all sewage that day and it took about 3 days to dry out with their equipment. Everything was handled by my insurance company directly to Puroclean so I did not have to worry about that part of the process.
Janice L.
Oct 2016
They were very punctual and final cost matched the bid. They successfully remediated the mold issue.
Lonnie D.
Oct 2016
PuroClean provided a thorough estimate before this project began so we knew exactly what services would be required. Blake and his crew arrived precisely when we were told they would arrive. Blake reviewed all actions with us before he started this project and answered all our questions. The work was completed on schedule in what I would describe as effective workmanship. The mold inspection service company (different company) tested the air and declared our home free of mold contamination. We would highly recommend PuroClean.
Stephanie L.
Oct 2016
They made a very stressful situation less stressful. They took the fear out of process for us by carefully walking us through their process and setting expectations. Sean was wonderful to work with. He was in touch daily.
Kerri C.
Sep 2016
When Blake came out to access the damage and give me a quote he was extremely knowledgeable. He walked me through everything they would do and answered any questions I had about the process. He even spoke to my insurance agent to explain what was going on. (I didn't expect the amount of damage so my head was spinning) He immediately got the process started. He even came out on Saturday to fix an issue with the plastic & zipper. I highly recommend Puroclean and Blake. He put me at ease and made me feel a lot better about the entire situation.
Jonathan L.
Aug 2016
unknown
Anuradha N.
Aug 2016
Blake, the technician, was at my house within the hour of my 1st call and was extremely professional and courteous. He was upfront about the work needed to be done (removing tiles and some cabinet floors etc). I had been previously told by another company that a part of the ceiling would have to be torn out to reach the wet areas but Blake tested/checked and said that was not needed and they could dry out everything without having to tear out the sheet rock. I am pleased with the overall work . Definitely recommend Blake and PuroClean.
Katherine S.
Mar 2016
The service we received from Puroclean was superb! Our hot water heater burst overnight. We called Puroclean when they opened the next morning. They put our case on the schedule right away and had a team at our house in about an hour. Our service team, Blake and Phil, were very professional and knowledgeable. They understood how stressful a time like this can be on a family. They quickly assessed the damage and were able to give us a quote within 15 minutes. Blake explained where there might be variations in the estimate--mainly in the number of days the equipment would be needed to completely dry the area. The quote was accurate. Blake explained everything before starting the work. He walked us through the process and described what he and Phil would be doing in each room. He was very thorough and answered all of our questions completely. Blake and Phil carefully moved the furniture and belongings that needed to be moved. They removed the baseboards and made air circulation holes in the drywall as needed. Then they set up the fans and dehumidifiers. Before they left, they put up a plastic barrier with zipper to separate the treatment areas from the rest of the house. The treatment areas would be hotter and much less humid (dehumidifier) than the rest of the house. The entire set-up process took about four hours. They worked very efficiently and had the needed equipment on the truck. On subsequent visits, Blake checked the moisture levels of the treated areas. He repositioned some of the equipment and removed a majority of it. Puroclean believes in getting the affected area dry without overcharging the customer for unnecessary equipment. I was able to trust Blake and Puroclean to take care of our home and to protect my family from future consequences (mold) of this event.
Donna G.
Feb 2016
unknown
Elizabeth B.
Jan 2016
unknown
Response from PuroClean Restoration Specialists
"Please take a moment to read our response with regard to pricing! The member is absolutely correct that we provide a service that can be difficult to estimate. In an attempt to establish appropriate expectations prior to starting this project we provided a written estimate. At the bottom of the document in large bold print we attempt to emphasize the unpredictability of drying out water damaged homes. "This service estimate may change based on unforeseen circumstances and drying conditions that are encountered." When the affected building materials did not dry within the three days we originally estimated we felt like we communicated adjusted expectations with the member's spouse. Yes, the additional drying time resulted in additional charges and the project changed from being a "self pay" to an "insurance claim." Our written estimate, also in bold print, says, "If this project results in an insurance claim, the Xactimate Estimating System will be used." The insurance carrier reviewed our invoice that was produced in Xactimate and paid it in full without a single question being raised. This invoice was supported by detailed unit costs, drying records, equipment logs and worker time action reports that included our travel records. After we completing this project we contacted the member and asked if they would complete a "service endorsement" that would provide us timely feedback on the service we provided but never received a response. Our phone records differ slightly from the member in that we show one call requesting a copy of the invoice that we had submitted to the insurance carrier as stated in our service authorization. (Typically a copy of our invoice is provided back to the insured by the insurance carrier when they pay our bill.) When we pulled the invoice it looks like we found the $150 credit had not been applied, alerted the member and mailed the refund check. We have made an internal process adjustment so this will not happen again. After initially seeing this review we have called the member on three more occasions leaving two messages in an attempt to respond to their concerns privately but have never received a call back. Finally, if you scroll thru the dozens of reviews that follow, you will find we have 17 pages of reviews from 85 satisfied clients. Regarding "Price" we have 55 scores that include 42 "A"s, 11 "B"s, and 2 "C"s. We sincerely apologize to the member for any confusion we may have caused and we will continue to work hard to establish and communicate accurate pricing expectations. I hope the member will call me directly ay 469 656 7000. Jim Bauer - Owner"
Robertt G.
Dec 2015
Blake was professional and prompt. He assessed the damage and provided recommendations. They were able to remove all affected (wet) material (sheetrock and insulation) and placed some high powered fans in the attic and on the ground to dry out any lingering areas.
NOTE: this company does not provide replacement work. So, I had to call in a separate contractor to reapply insulation, sheetrock, texture, and paint. This was an additional expense ($650) to this project (not included in the "Approximate Cost of Service" listed above).
The work was completed promptly. However, I am not sure this was worth $1064. However, with the scare of having mold growing in our house, we went ahead and had the work completed anyway.
NOTE: this company does not provide replacement work. So, I had to call in a separate contractor to reapply insulation, sheetrock, texture, and paint. This was an additional expense ($650) to this project (not included in the "Approximate Cost of Service" listed above).
The work was completed promptly. However, I am not sure this was worth $1064. However, with the scare of having mold growing in our house, we went ahead and had the work completed anyway.
Shell M.
Jul 2015
unknown
Connie Y.
Jun 2015
My husband used the puroclean frisco number listed on angie's list to inquire about fixing water damage on one of the walls in our home after the recent storms in our area. Unfortunately, he got a busy signal on 5 separate occasions over the past several days. Instead, he submitted a request for service on the puroclean frisco website. It has been more than 36 hours and still no response. We have caller ID so we definitely know that no attempts to call us have been made. We also have voice mail in case our phone was busy and no voice mails have been left. I expected better especially after seeing all these reviews. Instead, we called a competitor and they sent someone to assess the damage the very next day.
Even if a company was busy and unable to help us, we still expect them to be professional enough to send at least an email or make a phone call apologizing. This was unfortunate given this provider's previous reviews.
Even if a company was busy and unable to help us, we still expect them to be professional enough to send at least an email or make a phone call apologizing. This was unfortunate given this provider's previous reviews.
Response from PuroClean Restoration Specialists
"My name is Jim and I'm the owner of PuroClean. Please call me directly on my cell phone at 972 8328282. I'm so sorry and speechless that you have not been able to contact us. We have spoken to and helped dozens of members in the last few weeks. I'm not aware of any problems with our phone or e mail system but hope to speak with you soon so I can research what has occurred. We are so concerned about missing service calls that we actually call back any callers that hang up when we answer. Please call me so we can try to understand what has happened with our phones or so we might still be able to help you with your property damage situation."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
PuroClean Restoration Specialists is currently rated 4.9 overall out of 5.
PuroClean Restoration Specialists accepts the following forms of payment: CreditCard
No, PuroClean Restoration Specialists does not offer free project estimates.
No, PuroClean Restoration Specialists does not offer eco-friendly accreditations.
No, PuroClean Restoration Specialists does not offer a senior discount.
Yes, PuroClean Restoration Specialists offers emergency services.
No, PuroClean Restoration Specialists does not offer warranties.