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PC Geeks Computer Repair
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
PC Geeks provides quality and professional computer repair services, where we pride ourselves on our customer service. Bring your computer to one of our three convenient store locations or we can come to you to perform the repairs onsite. We repair desktops, laptops, and Macs. All of our work is covered by a written warranty.
Business highlights
21 years of experience
Services we offer
DATA BACKUP & RECOVERY, DESKTOP, LAPTOP, MAC REPAIR. DC JACK / SCREEN REPAIR NEW COMPUTER SETUP, VIRUS / SPYWARE REMOVAL
Accepted Payment Methods
- CreditCard
Reviews
4.631 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 31 reviews
Bob D.
Aug 2017
Despite keeping the laptop for most of a week, they were unable to find the problem. They shipped it to McKinney because the Frisco shop had no qualified personnel. I only got progress reports when I called. In the process, they changed the CMOS battery for which they charged $125. The battery costs about $5 and is about as difficult to change as the one in your flashlight. Never again with these guys.
Patrick B.
Sep 2016
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Thomas V.
Apr 2016
unknown
Patrick B.
Mar 2016
unknown
Brian B.
Feb 2016
When I first took the computer in I was told I would get it back within two days and it took like six days to get it back. This was a computer that I needed to use for everyday use. When someone quotes me a time frame they shouldn't promise something that they couldn't deliver on. I think it was like $270. He has zero personality, and he is not very customer service oriented. The thing that stood out was that I was told I would get my computer back in a reasonable amount of time and it took much longer to get it back. They would have got a better grade if they returned my PC when they said they would.
Response from PC Geeks Computer Repair
"Thank you for your business and thank you for taking the time to leave a review regarding your recent computer repair. I appreciate feedback from our customers, because it helps us improve the customer service experience. With that being said, I would like to address two points that you made in your review. You stated that you were promised a two day repair time frame from our technician. The laptop was fully diagnosed, within the same day of its check in; you were quoted a parts and labor repair estimate. The specialized parts required for your repair had to be shipped from a vendor with a three to four business day ship time, which you were informed of. The repair process was delayed nearly one business day because you wanted to explore the possibility that the repair was under warranty by the manufacturer. When you discovered after reaching out to them that it was not, you called us back and approved the repair cost and shipping time frame. The parts were ordered as soon as the call was completed. The parts were ordered late in the day on Jan 19th arrived in four days on Saturday 23rd, were installed and the laptop was ready for pickup first thing the following Monday morning. The second point regarding customer service, was a surprise to us because you appeared to be completely satisfied with the repair and the repair experience in every interaction that we had with you and during the checkout process. Your repair was completed and picked up on January 25th, and this review was posted on March 10th. It is unfortunate that you elected to leave this review that misrepresents what transpired during the repair process. I take pride in my company’s reputation which is reflected in our other numerous Angie’s List reviews, and our BBB rating. I welcome you to contact me personally, I would be happy to discuss your concerns further. Thank you again for your business."
Brian B.
Feb 2016
I used PC Geeks Computer Repair. It was about $250. I used them in March of 2015. The computer burnt up in six more months so you know and I had to get a new one. I was suppose to get it back in a certain period of time and they didn't do that. I tried to give them the benefit of the doubt and take it back and now I definitely won't use them again.
George C.
Dec 2015
unknown
Klaus J.
Nov 2015
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Klaus J.
Nov 2015
unknown
APRIL S.
Oct 2015
I thought they would transfer my old data to my new laptop. They did in a way by downloading it to an external hard drive which I provided. In hindsight, I could have done that myself; however, I do have my old data on my new computer, which was the goal. Jeremy was very nice and professional.
Richard M.
May 2015
Message that one sector of hard drive was compromised--They understood the problem, corrected it, explained everything fully, and assured us they stand behind their work. We've found our "go to" place for computer repairs.
PAUL L.
Apr 2015
unknown
Sherron H.
Oct 2014
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DENISE B.
Oct 2014
Ended up not finding anything wrong with it and only charged for drop off fee.
Cheryl R.
Oct 2014
So grateful that they saved me money. I would not know beyond answer on internet which would have been more expensive. They only fixed my problem with no additional add-ons.
Warren P.
Sep 2014
After reading the problems that the unit had, a diagnostic was ordered and it was suggested that a larger power supply was needed to make the system work a peak performance. Call back to me with what was required, and did I want to save certain data.
A full backup was approved and unit returned working like new. A larger power supply was NOT required, per several hours of operating at full capacity during their tests.
This is the second time these experts have worked on a computer that needed service. (A different computer than the one that was just repaired).Klaus J.
Sep 2014
Great service! Honest and they stand by their service! Will definitely use then in the near future.
Mark C.
Aug 2014
unknown
Richard K.
Jul 2014
Fast service at a good price. Will definitely use them again.
William B.
Jul 2014
unknown
Donna H.
Jul 2014
All went as promised. It took a little longer that I expected but I hadnt expressed a need to rush.
Mark R.
Jul 2014
They were wonderful to work with and went to extremes to try to locate the needed computer part at a reasonable cost. Totally professional.
Ronald B.
Jun 2014
Michael clearly explained the work they would need to do and what the cost would be - $124. For this they were going to wipe the hard drive clean and reinstall the Windows system and the other programs I had on the computer. I had no personal files on the computer, so there was no problem backing up anything.
I brought in the computer on a Saturday and it was ready to be picked the following Monday afternoon. I am very pleased with the service I received and the cordiality from Michael. I was concerned about the price before going to PC Geeks thinking that it could
be expensive but was surprised at the low cost compared to what they needed to do.
So, for $124 I have a nearly new computer. By the way, Michael also mentioned that they will take in old, non-working computers to be recycled.
I brought in the computer on a Saturday and it was ready to be picked the following Monday afternoon. I am very pleased with the service I received and the cordiality from Michael. I was concerned about the price before going to PC Geeks thinking that it could
be expensive but was surprised at the low cost compared to what they needed to do.
So, for $124 I have a nearly new computer. By the way, Michael also mentioned that they will take in old, non-working computers to be recycled.
Norman J.
Dec 2012
Great service - very satisfied with result.
Alex G.
May 2012
Awesome!
Licensing
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FAQ
PC Geeks Computer Repair is currently rated 4.6 overall out of 5.
PC Geeks Computer Repair accepts the following forms of payment: CreditCard
No, PC Geeks Computer Repair does not offer free project estimates.
No, PC Geeks Computer Repair does not offer eco-friendly accreditations.
No, PC Geeks Computer Repair does not offer a senior discount.
No, PC Geeks Computer Repair does not offer emergency services.
No, PC Geeks Computer Repair does not offer warranties.