
Patriot Fence LLC
About us
USA Fence & Roofing provides quality cedar fences, arbors, patio covers, automatic gates, retaining walls, and roofing needs. All wood fences are installed with screws and backed by a 5yr unconditional warranty. We have many pictures of our work, and a great referral program for our customers as a way to possibly get a return back on their investment. Our goal at USA Fence & Roofing is to do quality work, provide great PERSONAL service, educate our customers with our 16yrs of experience, and give overall value with every project. You will be extremely satisfied with choosing USA Fence, and happy to refer us to all your family, friends , and neighbors.
Business highlights
Services we offer
Arbors, Automatic Gates, Covered Patios, Custom Cedar Fences, Retaining Walls, Stain-Sealer, Stone Work, and Roofing.
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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44% | ||
33% | ||
0% | ||
22% | ||
0% |
The only complaint I have is that we discovered a minor issue on one part of the fence that needed to get fixed and it was never actually done. The cut job on the fence located between mine and our neighbors house was poorly done and looked like something a beginner would do with a hacksaw. This was a small part of the fence that was built and it was a cosmetic complaint.
We called the owner a couple of times and were told that someone would be coming back out to fix it and no one ever came. It was on a part of the fence that was really out of view so we didn't push the issue (although we should have) and just let it go.
Overall, for the price we paid compared to other quotes, we really got a good deal on a good looking fence. I give it a B because customer service really goes a long way with me and I don't like when a company says they will do something and then never does it.
"Thank you for your posting, Customer! I apologise for anything that was not taken care of under our former ownership. Had I been the one in charge when your fence was constructed, the repairs would have been taken care of as soon as possible. Customer Service and installing Quality Fences with Top Quality Materials are my main focuses."
"Hi Member: I believe tht you wrote a review on the wrong company. A-1 Fence USA, Inc., dba Fence USA, Inc. experienced a name change in 2010 and became Patriot Fence LLC. Even under the former name, we have never installed fences in your area. We mainly serve North Dallas and a few closely surrounding areas. I am truly sorry for the issues you encountered, but they were not a result of the work of this company."
"OUR CONTRACT STATES THAT THE JOB WILL BE COMPLETED IN 4-7 WORKING DAYS. IT ALSO STATES THE THERE MAYBE DAYS THAT THE WORKERS MAY NOT BE ON THE JOB. WE STARTED THE JOB ON A THURSDAY, OR FRIDAY AND COMPLETED ON MONDAY. THIS WAS WELL WITHIN THE TIME FRAME THAT WE AGREED UPON. THE CUSTOMER WAS UPSET THAT WE DID NOT FINISH THE JOB IN TWO DAYS AND THAT WE WOULD NOT WORK ON SUNDAY. I EXPLAINED TO THE CUSTOMER THAT WE HAD DONE WHAT WE AGREED TO DO AND IN THE TIME FRAME AGREED UNDER CONTRACT. I AM SORRY THAT THE CUSTOMER EXPECTED A 2 DAY PROJECT, WHEN IT CLEARLY IS STATED THAT THE JOB WOULD TAKE 4-7 DAYS. WE COMPLETED A GREAT FENCE WITHIN THIS TIME FRAME WE BOTH AGREED TO ON THE DAY OF SIGNING THE CONTRACT. IVAN GASSMAN, OWNER OF FENCE USA INC."
Licensing
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