North Dallas Fence & Arbor

"I have not received a call from you nor have you sent a request through Angie's List. Are you sure you called the right number? 972-201-4313."

"It was a pleasure working with you too [Member Name Removed], thanks for the great review!"

"Thanks, [Member Name Removed], for a good honest review. You were great and responsive to work with. You are the kind of people we like working with, it makes things go so much smoother and everyone is happy."

"The completion of build was November, 12, 2015 on which the construction payment was due in full. Staining always follows by a month or more, and in this case, it may have been two months later, so January to stain as you stated on this review. Facts: 1 - I arrived on time, in the time bracket scheduled, with your neighbor who had already been working with us to look at your fence, you left because you interpreted it to be on the hour exactly and didn't have time for me. Understandable. Again, he had already chosen us to work with and was waiting on you. 2 - You decided to get other quotes after this and held up the process and put your neighbor in a tough predicament of being handcuffed. 3 - You decided to get your HOA approval and jeopardized your neighbor moving forward because he wanted a different, prettier trim level, which he took anyway. Again, delays. 4 - We started the job promptly. You did not provide the 50% down payment on the start of the job, but we worked anyway because we are a trusting group of people who believe people will do the right thing. Mistake. 5 - We hit an irrigation pipe and fixed it free of charge despite declared exemption from doing so free of charge on the contract, front and back. 6 - I made a special trip to bring decorative metal options for a free gate ornament which your wife was very gracious. You didn't even say thank you. 7 - Once started, we completed the build on time free of mistakes. 8 - Your neighbor chose a stain color and you had said you'd go with the same neutral color. You did not like it and took weeks to choose a color. Again, delays. 9 - Once we finished everything, we wanted money. Your neighbor had paid us in full at this point, twice the amount you had to pay. You avoided us and would not pay despite emails and texts. You continually told us how terrible we were and repeatedly told me how we did not know how to run a business. Very unprofessional for someone who dodged paying us for weeks. Unfortunately, this is typical of people who give us difficulties in getting paid. 10 - We received your first 50% payment and deposited it promptly on January 27, 2016, 2 1/2 months after we started construction on which day you should have paid this 50%. 11 - We received final payment after an adjustment on a mistake on the estimate for everything we did and deposited it promptly on February 2, 2016, nearly 3 full months after the day we started! With this all being said, how are we unprofessional, not on time and so horrible like you make it sound? Facts are facts, you held us up and made things difficult. 4 of 5 people who use us on Angie's List don't even write a review, and all of those are happy. We have people to pay, suppliers to pay and are trying to make a living, we are not a bank to finance people who do not want to pay on time. I do appreciate you liking the construction, we really do great work and are proud of it. We have built for multiple customers 2 and 3 times over the years, so we must be doing something right? We agree to disagree, and so goes life."

"Thanks for your comments. You were a very satisfied past customer and reached out to us for this 28' piece of new fence expansion and staining. Your grades for us demonstrate that small jobs are the most difficult to get addressed. Coordinating them when in the area to keep labor down is hard to do and we know it took time. However, quality is not compromised and I'm surprised by the "B" grade. Once we got the job built and the required time passed to stain, we were timely. My stain guy made a great call in saying your old fence needed bleaching. I went by after he was done and it looked great, $240 for bleach well spent. To be honest, having been such a good guy and good customer in the past was why we did this. It takes more effort to coordinate a small job than it does a big job, or the same amount at the very least. We wouldn't have taken this job had you not been a good past customer as I knew this would take some real coordination. I do hope you understand. But thanks again for being a loyal customer and we appreciate the comments."

"Thank you for the positive review. Our whole approach is to let you know everything because you are spending a lot of money and need to know all you can. And as you now know, we do it right or don't do it at all. It has been a pleasure working with you."

"Thank you for your response. What you perceived as me talking negatively about some of our competitors is fact and can be proven. You are spending a lot of money, and if it was me, I'd really appreciate being told and would verify myself and would find what is said to be true, and the vast majority of people are grateful. We do what we say and say what we do, you get your monies worth. I wish you luck with your project."

"Thank you so much for the positive review. We are extremely pleased that we could accommodate your needs and ensure a safe place for your grandbaby."

"Here are the facts for anyone interested in the truth and the definition of rude, pushy and someone we would not work for. Contacts us July 1 at 7:38pm, night time. We read the email the next working day and responded within one working day after that. He asked if we were still in business since it took "so long to get back to him", saying he was a former GC (guess we know why he is a FORMER GC) and said businesses like ours go out of business all the time. Insult. We said we needed to look at the project and we were not doing a blind bid. He wanted us to come out on the 4th of July before 1pm! Really, a national holiday and he has a reference to the Marines in his email address? We said no. He then said he'd accept us coming out Sunday morning or Monday morning. Sunday, really? God's day of rest? We said we have 3 job starts on Monday mornings, and we could not make that time. So he responds and says "Okay I think we are fine, thank you.". So continuing to be what he is, he immediately goes and writes on Angie's List and gave us an F. Thank you Angie's List for allowing people to steer your ship instead of contractors who pay big money to advertise (66% of your revenue according to stock research) to keep Angie's List afloat."

"Thanks [member name removed], things go a lot easier when the customer, you, are easy to work with and don't feel like contractors are always out to get you. Plus it's enjoyable working with fellow Harley riders. One day we'll get 'em out!"

"Thanks [member name removed], it was a pleasure working with you as well."

"Hi [member name removed]! Thanks for the great comments. Yes, for a square yard, it did present some challenges, but it all turned out good. Thanks so much again and if you need us for anything else, give us a call!"

"This is the owner writing this response. We renewed and paid for our advertising on Angie's List to reflect the areas we wanted to most actively pursue. This was done a month ago and we should not be showing up on a banner in South Dallas to do work. We pay thousands of dollars to pull banners in the areas we choose to pursue through Angie's List. It would take a half a day to drive to you, do your estimate and drive back and $24 dollars in gasoline each time. It's a business decision based on location and where our crews come from as well as vendor proximity and logistics. What's the matter with having business parameters? I want to know? Yes, I successfully managed a district for a Fortune 100 company, Ashland Oil in the chemical division if you want to call my bluff. If we gave you a bid and got your job, we'd have 3-4 trips to your location and a full two days of lost business opportunity in our service area to get jobs north of Walnut Hill Ln which equates to 3 times the profit we would make on your job. Based on our close ratio, we would LOSE money to build your fence due to these business parameters. Obviously you are narrow minded and cannot grasp the concept. Better yet, complain to Angie's List that we are showing up in your area when we do not pay thousands to pull a banner in your area. I do NOT appreciate you berating our company because you cannot accept an answer you do not want to hear. She was politely explaining why we do not service your area and you hung up in her ear before she could even explain why. I was right beside her, I heard it happen. It's not like we didn't show up, we called and told the TRUTH ahead of time. You are the one completely at fault here Sharon Morales and should feel guilty about your actions. Why not call a competitor in Frisco, Little Elm, The Colony, Allen or McKinney or Lewisville and see if they will drive all the way to Buckner and 30 in South Dallas to take a chance on getting a job. We service NORTH Dallas, not South Dallas where you live. Again, we do NOT cover South Dallas, so do your homework before you complain. And one last thing, you sure wasted no time in complaining, not even one business day went by. Angie's List members, see what we have to deal with sometimes? We have straight A's for a reason, we are honest and upfront and to top notch work. We can't Google everyone's location when we are busy trying to set appointments. Once we did, we realized this was way out of our range and called her like an ethical company should. We did the right thing. Angie's List should remove this wrongful complaint."