Kitchen Solvers of North Dallas

We updated our 1980's kitchen from the original counter and cabinetry to a sleeker, modern look while retaining the original cabinet frames. The project involved replacing the countertops, cabinet doors and drawers plus some additional work to update all the trim in the kitchen to match. We were scheduled to meet with 3 contractors (1 didn't show) and chose Eric with Kitchen Solvers because he was the most flexible in meeting some custom requests. Eric was able to slightly trim our cabinets so we could replace our non-standard 29" stove with the standard 30" (the other contractor said we could buy a new 29" stove). He was also able to replace the wood trim and reface a ceiling beam to match the new color and provide additional stain to use on some follow-up DIY projects. Another custom request was to replace a small built-in wine rack with adjustable shelving and when we requested the back wall of the shelves be tiled to match the backsplash, he didn't question our choice. We also used a tile that was not provided through one of his sources, but he still acquired the materials needed. While the cost estimates were very similar, the flexibility and willingness to work with us won us over. During the renovation work, Eric kept in contact with us to ensure someone would be home while work was being done. He checked in to confirm design choices before making the final orders. The contract expectations were clear as was the payment terms. We were flexible on the timing due to COVID-19-related delays as we were not in a rush to complete the update. We were happy to have selected Eric and would recommend him to anyone wanting to update their kitchen.

Eric tackled some tricky issues with our cabinet doors and drawer, and made them fit and operate like they did when first installed 12 years ago. We have some heavy, pantry-door cabinets that were not closing and fitting properly. Eric adjusted the hinges so they operate smoothly, and in one instance discovered that the hinge had broken on the inside, which was totally messing up the door operation. He replaced the broken hinge and it now works like we hoped it would. I have already referred Eric to others.

Eric did a good job with our kitchen remodel and fixed issues that were found; it just took longer than we expected. Luckily, our neighbor and my mom were able to help with letting him in or I would have missed over a month of work throughout the 3 month project. We ended up with a leak after the plumber installed our new sink/garbage disposal, but Eric got a new plumber out quickly to resolve the issue and repaired the cabinet that was affected.

Very professional, good communication with customer. Quality work with eye for detail. Many options to choose from when planning the kitchen remodel.

We did alot of research and interviewing people to renovate our kitchen before selecting Kitchen Solvers. Eric was professional and on time and came up with some creative ideas and also helped us come up with some different alternatives and most importantly a good price. Although the whole project took longer than we were expecting it turned out great and we are happy with everything Eric did. We had our floors redone prior to getting the kitchen renovated and we did have some damage done to our floor when the refrigerator was being moved, but Eric was very professional in handling the matter and our floor was repaired by the original company that installed it and Eric took care of it. He worked long hours when they were there, put up with our two crazy dogs and left the place clean everyday with a wall of plastic up to protect the rest of the house from dust. We are very satisfied with the job that Kitchen Solvers did.

Will definitely use again for future projects

Eric was referred to me by a neighbor and I am very happy to have secured his services. He did an excellent job remodeling our kitchen. Eric is experienced, patient, creative offering us ideas we hadn’t considered, and highly qualified. He used high end materials and the craftsmanship was superb. Work was completed on time with the kitchen looking beautiful. I certainly plan to engage Eric with Kitchen Solvers for future remodeling in my home!

Things started off bad when work didn't start for 3 months after our initial payment. Less than halfway through, another payment request was made to bring total payment to 80% regardless of the fact that it was less than 50% done. Final payment was requested while there were still items to be completed. Those items have still not been completed. All kinds of excuses were made throughout the process, everything from people leaving to cost overruns on other projects. It has been a year now of trying to get this done and the owner/project manager is no longer responding to us in our attempts to get the work completed. The workmanship/craftsmanship was highly varied from good to in some cases very poor. The management of the project was an par with the worst management I have encountered in any line of work. Images of some of the poor workmanship attached. Drawer faces were literally cut to make them fit and holes for handles drilled in the wrong location. Fixing that is part of the work that is not done. When you spend tens of thousands of dollars on a remodel, you should expect to get that value for your money. This is not a company that will achieve this for you. If you want to be even remotely happy with the outcome, do NOT use this company.

The first point is that the company did not live up to the contract we signed, which states that work will be completed 3-4 weeks from start date. Our job took 11 weeks, and it was a constant struggle to even get it done by then. However, when we hesitated on making our last payment PRIOR to completion of the work, due to concerns about actually getting anything done if we didn’t owe anything, the owner threatened us with a lien on our home. Please note that we had already paid about $15,000 months prior to this. Customer service and communication was atrocious. We never knew when a worker would be coming until the night before, and then only because we contacted the owner to find out. The remodel was inefficient. For example, our floor was torn out weeks before the new one was installed. The countertop template was not created until we were well into the job, leaving over a week in which absolutely no work was done. We were told by the franchise owner that he just had so many jobs going that it was impossible to complete them on time. We believe that should not be the customer’s problem. A good business will not take on more work than it is capable of completing in the time contractually agreed to and will hire enough qualified people prior to taking on new jobs. The quality of work was mediocre, particularly when it came to the backsplash, which is still not cleaned of grout residue to our satisfaction. The installer was new and was clearly not properly trained. He never even covered our brand new countertop when he was cutting tile and using grout, nor did he use plastic to maintain the dust and dirt, as the other installers had done. The whole process was not a positive experience at all, and that’s too bad. We are loyal customers when a business treats us right. We are planning to have both our bathrooms remodeled in the near future, and it will definitely not be with this business.

Eric was very dependable and very responsive to our needs. The work was beautifully done on time. The thing that I was most pleased with, other than the final results, was how well Eric cleaned up each day before he left. The price was also very fair and we got new cabinets for what some places quoted us for refinishing our old ones. I would definitely use Kitchen Solvers with Eric Rognlien again!