ELITE REMODELING
About us
Elite Remodeling is an award winning full service Remodeler conveniently location in Frisco, TX. Elite has a retail Showroom & Design Center where customers can literally see and touch all aspects of their project. Elite has on staff Certified Kitchen and Bath Designers, Remodelers and Aging in Place Specialists ON STAFF. No other full service remodeler in the dallas metroplex can make that claim. Additionally, we use the latest software technology to allow our customers to visually and virtually walk through their new project to see first hand what the end product will look like and how it will operate. Our Showroom & Design Center is open Mon-Fri 10am to 5pm and on Saturday from 10am to 1pm. We are also Certified Lead Paint Renovators and our Company is a Certified Firm by the EPA.
Business highlights
23 years of experience
Services we offer
& ADDITIONS., BATHROOMS, FULL SERVICE REMODELING, KITCHENS
Accepted Payment Methods
- CreditCard
Reviews
4.521 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 10% | ||
| 5% | ||
| 5% | ||
| 5% |
Showing 1-21 of 21 reviews
George S.
Jun 2024
My wife and I used Elite Kitchen and Bath remodeling for a major remodel of our master bathroom. Elite has an office located in Frisco. We have a large master bath. The remodel involved completely gutting the bathroom, relocating the shower, eliminating the bath tub, and installing all new tile and cabinetry. Here are detail positives and negatives from our experience. The remodel in the end is beautiful and the workmanship is excellent. However due to issues we encountered relating to schedule slips and Elites business practices, I would not use them again and I cannot recommend them. Below are positives and negatives from our experience. Positives: Elite is an established company. They use direct employees or select subcontractors that they use on all their jobs. You will not have random subcontractors showing up with no clue as to what they are supposed to do. There was a dedicated project manager for the job who was on site daily. In our case it was Mark who was fantastic to work with. Elite also provides a designer (Madison in our case) to help with the design and choice of materials and colors. Madison who is also fantastic. Detail drawings of the bathroom are generated and are on site for anyone working to reference. However, there was an error in our drawings that resulted in a significant issue (see below). We are very pleased with the design and workmanship of the completed bathroom. Negatives: - Costs associated with changes. Elite does not provide details to back up costs associated with changes, i.e. material and labor estimates. It was apparent to me that significant overhead and markup is added to the actual material and labor cost. This business practice did not sit well with me, given Elite claims to be transparent with their customers. A customer does not have the option of getting competitive bids for changes and I believe a customer should know exactly what they are being charged. - Schedule. Mark the project manager did everything he could to finish the job in a timely manner. However his hands were tied because the primary two man crew only worked 4 - 5 hours per day. These work hours continued even as the schedule for completing the tile was slipping from 4/29 to 5/10. I complained to the operations manager about this but nothing changed. It appeared to me that Mark the project manager was the only person at Elite who cared about the schedule. - Accountability. In addition to the schedule, Elite management also did not assume any accountability for an error they made in the drawings for the remodel. The error was in the dimension for an existing window, which resulted in a cabinet not not matching up properly to the window sill. Elite proposed a "work around", but it was unacceptable to us because it would have looked like a work around. I offered to pay for most of the cost to install a smaller window. I simply wanted Elite to frame a new window sill. Elite's response was to send a change order for $960 to do this work. And of course there was no material or labor detail in the quote. I rejected the change order and with one persons help did the work myself. It took about $50 in materials and about 4 hours work on a Saturday morning. Elite took zero accountability for their error. - Inspections. Shortly after the project began it was mentioned that the job was not going to be inspected by the city. In reviewing the contract I did not see any mention of inspections but I was sure it was stated prior to contract signing, that inspections would be included. However, I did find on Elites website it states they take care of all required inspections. I raised this issue with Elite and they agreed to have the job inspected by the city. But why would Elite have not planned to have the job inspected? Its a requirement from the city. This is another questionable busy practice by Elite. My advice: Make sure inspections are written into the contract. And prior to signing the contract, make notes of any promises or agreements and make sure they too are included in the contract. I also recommend getting copies of ALL preliminary estimates and drawings that will likely be generated prior to the final design and cost estimate. I did not, and when I wanted to refer back to a prior estimate Elite "could not find it".
Sayette J.
May 2018
service was excellent they povide good guarantee on their work
Joshua H.
Jan 2016
Good job
Response from ELITE REMODELING
"Thank you for the feedback. We certainly appreciate it. That makes 2 jobs on your street that we have done. We did a full master bath just a few house away from you. Thanks again."
James T.
Jan 2016
.
Response from ELITE REMODELING
"Thank you Mr & Mrs T. your thoughts and comments are appreciated. also, thank you for allowing us to have your home on our Remodeled Homes Tour in 2015. everyone was very impressed with your kitchen and master bathroom. The master was really highlighted from the feedback on our attendees! thanks again."
Michael I.
May 2014
Elite Glass was price competitive, provided a quality product and did a professional job. They were punctual and kept in phone contact throughout the estimate, ordering and installation process. One way to learn about the integrity of a company is how they react when something doesn't go right. When Elite came to install the shower glass they discovered their supplier had cut one section too small. (They showed me the measurements they submitted to the supplier and they were all correct.) They immediately ordered the correct piece and told me it would take about a week for it to arrive. In less than a week they informed me the piece was in and made an appt. to finish the install the next morning. They arrived on time, finished the job and even did and additional small caulking job for me at no additional cost.
I give a big double thumbs up to Elite Glass for their competitive prices, quality product and most of all for their professionalism.
Response from ELITE REMODELING
"Thanks [member name removed]. Unfortunately, we at "Elite Remodeling" can't take credit for your review. While we do shower glass work every day, you used another company called "Elite Glass". Honestly, I have not heard of them, but I am glad they did a great job for you. Yes, it is not uncommon for a panel to be cut wrong and it not be known until install time. I'm glad they turned it around for you quickly, which is the right approach."
Brett B.
Dec 2013
They were good. They were very very prompt and on time at the job. I do not have anything bad to say about them.
Response from ELITE REMODELING
"[member name removed], thanks for the feedback. I'm glad everything went well and your are pleased with the end product."
William P.
Oct 2013
Went well from start to finish. They were very helpful in keeping the costs down. The sales and design people were easy to work with, had great ideas, and were very helpful. The project manager was excellent, as were his workmen. The cleanup at the end of the job was far more than we expected. Very pleased with the results.
Response from ELITE REMODELING
"[Member name removed], thanks for the feedback. We appreciated the opportunity to earn your business and I'm also pleased about the final clean. As you know we use a professional cleaning firm and I'll pass your comments onto Nina. Thanks again."
Cheryl M.
Apr 2013
They did an excellent job! Their work is of good quality.
Kenneth T.
Jan 2013
The overall offering of services was very good. They had a full staff of designers that proved very helpful to us during the project.
Response from ELITE REMODELING
"Thanks Member. We appreciated the opportunity to earn your business and that of the referral you & your friend sent to us. Keep us updated on any touchups needed. I will be reaching out annually to check on the project, but if anything pops up in the interim, just let us know. Also, thanks for completing our GuildQuality Customer Satisfaction Survey."
Thomas A.
May 2012
Excellent! Superb installation by quality workman.
Susan W.
Apr 2012
Since my experience with my master bath 2 years ago was so good I didn't hesitate to use Elite when I wanted to do my second bath. Elite was very professional from the beginning, they listened to what I wanted but also offered very helpful suggestions when needed. Their designer Gabrielle did a great job of looking for what I wanted to fit within my budget and I loved the final selections. Their project management was top notch and both John and the PM Steve kept in contact throughout the project and kept me informed of any issues even going so far as to send me pictures of progress while I was out of town. Throughout the job they kept the site and garage extremely clean and after completion did a thorough cleaning of the rooms and surrounding areas.
Elite Remodeling is definitely not the cheapest remodeler out there but the quality of their work is top notch. Both times I have used them there were a few minor issues but they were quickly addressed without any added expense or inconvenience to me. Elite stands behind their work and checks back to make sure there are no problems up to 2 years after the job. I had a minor issue with my shower door from my 2 year old Master Bath redo and John sent someone there to fix it the very next day after I reported the issue.
Overall I would recommend them to anyone who wants to have good quality and professional work done and I will definitely call them again if I have another remodel in the future.
Elite Remodeling is definitely not the cheapest remodeler out there but the quality of their work is top notch. Both times I have used them there were a few minor issues but they were quickly addressed without any added expense or inconvenience to me. Elite stands behind their work and checks back to make sure there are no problems up to 2 years after the job. I had a minor issue with my shower door from my 2 year old Master Bath redo and John sent someone there to fix it the very next day after I reported the issue.
Overall I would recommend them to anyone who wants to have good quality and professional work done and I will definitely call them again if I have another remodel in the future.
Linda R.
Apr 2012
Overall, our latest project was our guest bathroom, and it has gone very smoothly. It was a smaller project, but Elite still gave us the same attention as though it was a bigger job.
Misty, Elite's designer, helped me with the vanity and other selections. It was nice to have another opinion, and she was so nice!
Once the date was set for the demolition, the crew came in and did a great job with little mess. It was also nice to be able to communicate with them in English..
Once the bathroom was stripped of the old, it was nice to see how all the new selections started transforming the new guest bathroom.
We will continue to use Elite Remodeling for any of our future needs because we trust that it will be done right, even if we have to pay a little more. In the big scheme of things, it is worth it!
Misty, Elite's designer, helped me with the vanity and other selections. It was nice to have another opinion, and she was so nice!
Once the date was set for the demolition, the crew came in and did a great job with little mess. It was also nice to be able to communicate with them in English..
Once the bathroom was stripped of the old, it was nice to see how all the new selections started transforming the new guest bathroom.
We will continue to use Elite Remodeling for any of our future needs because we trust that it will be done right, even if we have to pay a little more. In the big scheme of things, it is worth it!
Cheryl M.
Apr 2012
They were a good company. They were very good with upfront planning. They were pretty expensive. They were very responsive. We are going to use them again in the next six months to a year to do a master bath.
Joseph D.
Mar 2012
unknown
Response from ELITE REMODELING
"Even with difficult reviews such as this one, we do appreciate the feedback. It is important that we understand these reviews and work improve our processes based on the results of every project. I would agree with the homeowner that this project was probably the most challenging and difficult we have had in years. We pride ourselves on how we communicate with our customers and to the extent that we will go to ensure all construction items are addressed in a quality fashion. To be frank, we were not able to accomplish the former with this Homeowner. I accept that responsibility on behalf of our company. We tried but could never overcome an atmosphere of “lack of confidence” on this project. However, we built a spectacular kitchen and one we are proud of. That said, I do feel like I need to provide our point of view on a few items spelled out in the review. First, the project took 4 ½ months vs 7 months (contract signed late August, cabinets finalized first week of October, demo started the following week, per the customer’s request, we were substantially complete just prior to Thanksgiving and the final payment was received the first week of January). Second, the door that was ordered and installed was specifically specified in our contract, which the customer reviewed prior to signing the contract. And finally as far as installation, the door was installed at the correct height, the issue was the hardwood floor “edge” at the door was not a clean cut. We had our flooring partner order and install a special order transition strip to clean up the cut lines. This repair was accepted by the Homeowner and myself as being done properly."
John H.
Dec 2011
I was very impressed with Elite. I had chosen them primarily because we didn't know what we wanted done and they advertised a modeling software to help design. Their sales lady helped us design a new floorplan cutting down on wasted, empty floorspace, straightening walls to allow more closet space, and moving things around. Our first two floorplans looked OK, but they were patient enough to work with us until we got a plan we just loved. It moved our tub and eliminated a makeup station, but expanded our closet about 50% and doubled our shower size.
Then we signed and started construction. The quality level of construction was extremely good. There were very few things we saw lacking and Elite fixed those as soon as we pointed them out without any arguing. When it was done, all construction was to our complete satisfaction and beyond my expectations. In particular, the shower tile work was very good. They also did a nice job of texturing and painting the walls. I'm very picky and this is the first painting job that I haven't personally touched up.
Elite also helped us with a decorator to pick out tile colors and patterns and sink / plumbing fixtures to match. She was helpful and knowledgable. We ended up with colors we still love a year later.
There are only two areas Elite could have improved on. 1st, their construction workers don't clean up very well every day. They do a great job of clean up when they are all done, but in the day to day work, they left a mess on the floor at the back door where we go in and out. The other area they could have improved was in plumbing knowledge. Our pipes knocked when Elite was done. Their plumber didn't know what to do so I called another plumber who fixed it easily by replacing some cartridges.
Overall, I am extremely pleased with the design help and very high level of quality construction. I also like their warranty. We did see some items that needed rework with some cracks appearing after everything setteled in. Elite came out promptly and fixed those and they still look good now a year later. I will pick Elite again with any further remodeling.
Then we signed and started construction. The quality level of construction was extremely good. There were very few things we saw lacking and Elite fixed those as soon as we pointed them out without any arguing. When it was done, all construction was to our complete satisfaction and beyond my expectations. In particular, the shower tile work was very good. They also did a nice job of texturing and painting the walls. I'm very picky and this is the first painting job that I haven't personally touched up.
Elite also helped us with a decorator to pick out tile colors and patterns and sink / plumbing fixtures to match. She was helpful and knowledgable. We ended up with colors we still love a year later.
There are only two areas Elite could have improved on. 1st, their construction workers don't clean up very well every day. They do a great job of clean up when they are all done, but in the day to day work, they left a mess on the floor at the back door where we go in and out. The other area they could have improved was in plumbing knowledge. Our pipes knocked when Elite was done. Their plumber didn't know what to do so I called another plumber who fixed it easily by replacing some cartridges.
Overall, I am extremely pleased with the design help and very high level of quality construction. I also like their warranty. We did see some items that needed rework with some cracks appearing after everything setteled in. Elite came out promptly and fixed those and they still look good now a year later. I will pick Elite again with any further remodeling.
Joanne W.
Dec 2011
They were all right. They have been prompt.
Response from ELITE REMODELING
"It has been awhile since this review came in, but I do thank the homeowner for the opportunity to earn their business and their time to complete a review for us. Thanks again"
Wes H.
Apr 2011
The concept of doing a whole house remodel was daunting. However from start to finish, the professionalism and attention to detail that the Elite team demonstrated was extraordinary. They were able to finish ahead of schedule, within our budget and with a quality of workmanship that exceeded our expectations. The project management and oversight coordination skills of the project manager kept the project running smoothly. There were immediate courteous responses to all questions. What impressed us the most was the high level of integrity demonstrated from the owner of the company to the project manager all the way to each of the workers on the job. They stood behind their commitments and if the qualityof thier work. We have already recommended this company to several of our friends and will continue to do so. We would definitley use them again!
Response from ELITE REMODELING
"We at Elite thank the member's for their support of our company."
Dale M.
Mar 2011
We started this project with excitement that we would transform our 15 year old master bath into an updated bath that we could be proud of. We got the updated bath but the process was a nightmare. The original design was not properly drawn and spec’ed causing construction problems down the line. The supervision of the job was totally inadequate and the crews were doing inferior work. As a result many tiles had to be replaced; incorrect grout had to be totally removed and replaced; a compromised resurfacing of the cabinets since his workers could not create the promised paint finish; and other various problems along the way. We went through several sets of crews as a result of their performances. This was supposed to take about three months but instead took seven months and a year later spent another month redoing some of the shower to fix the improper workmanship. I know this job had to cost a lot of any profit he had figured into the job. It left us with a bad memory of getting our updated bath which is not the experience I desire when I contract someone else to do work for me. Contrary to his ads, we do not “love our bath”. We did the best we could to overcome their inferior workmanship and will live with it knowing it could have been done properly if they had managed the project better.
Response from ELITE REMODELING
"First, as the owner of Elite Remodeling I wanted to acknowledge the member's concerns. Yes, I do agree with him that in the 7 years I have owned Elite, this project was one of the most challenging we have ever encountered. That said, our commitment is to deliver a quality product with great service. In spite of the issues on this project, we stayed with this project until the punch list was finalized and accepted by the customer. Then final payment was collected per our agreement. Second, for the record, my team, my subs and I were satisfied with the design and craftsmanship of the end product. Thirdly, while this job was completed in January of 2010, the customer called us in January 2011 a year later with a Warranty Ticket on the operation of the shower curb. Even though we had been some tough times with this project, we welcomed the the warranty call and addressed the curb issue to the customer's satisfaction. Fourth, as we take pride in our company and our capabilities, when we have a customer who is not pleased with our service this is not an environment we face very often. However, It is one we must accept and learn from. In this situation we took away several key business process improvements that will aid our company on future projects relating to sales, design and construction. And finally, what makes me proud of our services is that within walking distance of this project, we have probably 8-10 projects whose customers are strong and loyal fans of Elite. In fact many of their projects have been nominated for and won local awards. Additionally, many of these same customers have written letters of recommendation for Elite as Remodeler of the Year in our local community. In summary, I thank the member for his comments as they will help us improve our company and our services across the board."
Phyllis G.
Oct 2010
They finished one day after their original estimated completion date but some of the dates in between varied. The project manager was very professional and knowledgeable. I hope to use them in the future to do the master bath. The owner and project manager seemed to know and understand the houses built in the area and were able to set our expectations on problems that could be encountered. We went $400 over the original estimate due to an electrical issue but it was resolved very quickly and Elite got a second opinion on resolution. Overall I would give them an A-.
Bill W.
Oct 2007
The job was forecast to take about 3 months but took slightly over 4 months (due in part to custom cabinet fabrication). There were some changes that came up during construction and Elite was cooperative in making them happen. The construction supervisor was involved and was easy to work with. The work crew and the foreman were Hispanic and some of the crew could not speak English, but the foreman was fluent so this did not present any significant problems. We had two problems with the shower installation: 1) The tile kept cracking when the hinge for the heavy glass door was screwed in and 2) The shower drain was too steep. Elite remedied both to our satisfaction. The contractors Elite used for plumbing, electrical, granite, and cabinetry were professional and competent. My spouse and I did some of the minor work to reduce cost (wall painting, closet door installation). We purchased all plumbing fixtures, toilet, lights mirrors & 2 sets of sliding mirrored closet doors.
Doug A.
Feb 2004
4-MONTH PROCESS. WORKED DIRECTLY WITH PROJECT MANAGER, A CABINET MAKER. VERY PROFESSIONAL LEADERSHIP AND VERY COOPERATIVE WORKERS. I WAS VERY IMPRESSED WITH KEVIN HINTON. HE WAS IN CHARGED OF THE MOLD REMOVAL AND THE REBUILDING OF OUR HOUSE.
Licensing
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FAQ
ELITE REMODELING is currently rated 4.5 overall out of 5.
ELITE REMODELING accepts the following forms of payment: CreditCard
No, ELITE REMODELING does not offer free project estimates.
No, ELITE REMODELING does not offer eco-friendly accreditations.
No, ELITE REMODELING does not offer a senior discount.
No, ELITE REMODELING does not offer emergency services.
No, ELITE REMODELING does not offer warranties.