ELITE REMODELING
About us
Elite Remodeling is an award winning full service Remodeler conveniently location in Frisco, TX. Elite has a retail Showroom & Design Center where customers can literally see and touch all aspects of their project. Elite has on staff Certified Kitchen and Bath Designers, Remodelers and Aging in Place Specialists ON STAFF. No other full service remodeler in the dallas metroplex can make that claim. Additionally, we use the latest software technology to allow our customers to visually and virtually walk through their new project to see first hand what the end product will look like and how it will operate. Our Showroom & Design Center is open Mon-Fri 10am to 5pm and on Saturday from 10am to 1pm. We are also Certified Lead Paint Renovators and our Company is a Certified Firm by the EPA.
Business highlights
Services we offer
& ADDITIONS., BATHROOMS, FULL SERVICE REMODELING, KITCHENS
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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76% | ||
10% | ||
5% | ||
5% | ||
5% |
"Thank you for the feedback. We certainly appreciate it. That makes 2 jobs on your street that we have done. We did a full master bath just a few house away from you. Thanks again."
"Thank you Mr & Mrs T. your thoughts and comments are appreciated. also, thank you for allowing us to have your home on our Remodeled Homes Tour in 2015. everyone was very impressed with your kitchen and master bathroom. The master was really highlighted from the feedback on our attendees! thanks again."
Elite Glass was price competitive, provided a quality product and did a professional job. They were punctual and kept in phone contact throughout the estimate, ordering and installation process. One way to learn about the integrity of a company is how they react when something doesn't go right. When Elite came to install the shower glass they discovered their supplier had cut one section too small. (They showed me the measurements they submitted to the supplier and they were all correct.) They immediately ordered the correct piece and told me it would take about a week for it to arrive. In less than a week they informed me the piece was in and made an appt. to finish the install the next morning. They arrived on time, finished the job and even did and additional small caulking job for me at no additional cost.
I give a big double thumbs up to Elite Glass for their competitive prices, quality product and most of all for their professionalism.
"Thanks [member name removed]. Unfortunately, we at "Elite Remodeling" can't take credit for your review. While we do shower glass work every day, you used another company called "Elite Glass". Honestly, I have not heard of them, but I am glad they did a great job for you. Yes, it is not uncommon for a panel to be cut wrong and it not be known until install time. I'm glad they turned it around for you quickly, which is the right approach."
"[member name removed], thanks for the feedback. I'm glad everything went well and your are pleased with the end product."
"[Member name removed], thanks for the feedback. We appreciated the opportunity to earn your business and I'm also pleased about the final clean. As you know we use a professional cleaning firm and I'll pass your comments onto Nina. Thanks again."
"Thanks Member. We appreciated the opportunity to earn your business and that of the referral you & your friend sent to us. Keep us updated on any touchups needed. I will be reaching out annually to check on the project, but if anything pops up in the interim, just let us know. Also, thanks for completing our GuildQuality Customer Satisfaction Survey."
Elite Remodeling is definitely not the cheapest remodeler out there but the quality of their work is top notch. Both times I have used them there were a few minor issues but they were quickly addressed without any added expense or inconvenience to me. Elite stands behind their work and checks back to make sure there are no problems up to 2 years after the job. I had a minor issue with my shower door from my 2 year old Master Bath redo and John sent someone there to fix it the very next day after I reported the issue.
Overall I would recommend them to anyone who wants to have good quality and professional work done and I will definitely call them again if I have another remodel in the future.
Misty, Elite's designer, helped me with the vanity and other selections. It was nice to have another opinion, and she was so nice!
Once the date was set for the demolition, the crew came in and did a great job with little mess. It was also nice to be able to communicate with them in English..
Once the bathroom was stripped of the old, it was nice to see how all the new selections started transforming the new guest bathroom.
We will continue to use Elite Remodeling for any of our future needs because we trust that it will be done right, even if we have to pay a little more. In the big scheme of things, it is worth it!
"Even with difficult reviews such as this one, we do appreciate the feedback. It is important that we understand these reviews and work improve our processes based on the results of every project. I would agree with the homeowner that this project was probably the most challenging and difficult we have had in years. We pride ourselves on how we communicate with our customers and to the extent that we will go to ensure all construction items are addressed in a quality fashion. To be frank, we were not able to accomplish the former with this Homeowner. I accept that responsibility on behalf of our company. We tried but could never overcome an atmosphere of “lack of confidence” on this project. However, we built a spectacular kitchen and one we are proud of. That said, I do feel like I need to provide our point of view on a few items spelled out in the review. First, the project took 4 ½ months vs 7 months (contract signed late August, cabinets finalized first week of October, demo started the following week, per the customer’s request, we were substantially complete just prior to Thanksgiving and the final payment was received the first week of January). Second, the door that was ordered and installed was specifically specified in our contract, which the customer reviewed prior to signing the contract. And finally as far as installation, the door was installed at the correct height, the issue was the hardwood floor “edge” at the door was not a clean cut. We had our flooring partner order and install a special order transition strip to clean up the cut lines. This repair was accepted by the Homeowner and myself as being done properly."
Then we signed and started construction. The quality level of construction was extremely good. There were very few things we saw lacking and Elite fixed those as soon as we pointed them out without any arguing. When it was done, all construction was to our complete satisfaction and beyond my expectations. In particular, the shower tile work was very good. They also did a nice job of texturing and painting the walls. I'm very picky and this is the first painting job that I haven't personally touched up.
Elite also helped us with a decorator to pick out tile colors and patterns and sink / plumbing fixtures to match. She was helpful and knowledgable. We ended up with colors we still love a year later.
There are only two areas Elite could have improved on. 1st, their construction workers don't clean up very well every day. They do a great job of clean up when they are all done, but in the day to day work, they left a mess on the floor at the back door where we go in and out. The other area they could have improved was in plumbing knowledge. Our pipes knocked when Elite was done. Their plumber didn't know what to do so I called another plumber who fixed it easily by replacing some cartridges.
Overall, I am extremely pleased with the design help and very high level of quality construction. I also like their warranty. We did see some items that needed rework with some cracks appearing after everything setteled in. Elite came out promptly and fixed those and they still look good now a year later. I will pick Elite again with any further remodeling.
"It has been awhile since this review came in, but I do thank the homeowner for the opportunity to earn their business and their time to complete a review for us. Thanks again"
"We at Elite thank the member's for their support of our company."
"First, as the owner of Elite Remodeling I wanted to acknowledge the member's concerns. Yes, I do agree with him that in the 7 years I have owned Elite, this project was one of the most challenging we have ever encountered. That said, our commitment is to deliver a quality product with great service. In spite of the issues on this project, we stayed with this project until the punch list was finalized and accepted by the customer. Then final payment was collected per our agreement. Second, for the record, my team, my subs and I were satisfied with the design and craftsmanship of the end product. Thirdly, while this job was completed in January of 2010, the customer called us in January 2011 a year later with a Warranty Ticket on the operation of the shower curb. Even though we had been some tough times with this project, we welcomed the the warranty call and addressed the curb issue to the customer's satisfaction. Fourth, as we take pride in our company and our capabilities, when we have a customer who is not pleased with our service this is not an environment we face very often. However, It is one we must accept and learn from. In this situation we took away several key business process improvements that will aid our company on future projects relating to sales, design and construction. And finally, what makes me proud of our services is that within walking distance of this project, we have probably 8-10 projects whose customers are strong and loyal fans of Elite. In fact many of their projects have been nominated for and won local awards. Additionally, many of these same customers have written letters of recommendation for Elite as Remodeler of the Year in our local community. In summary, I thank the member for his comments as they will help us improve our company and our services across the board."
Licensing
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