Ecowater Texas

It went as planned and exactly when scheduled. They have even made complimentary trips back for me.

They were fast and efficient. Installation went smoothly and the system has worked flawlessly for over 3 years now

TL:DR The American-made equipment works very well. The company ultimately assured the installation was complete and correct. But it was a rocky road. It was easy to schedule an appointment with a sales person. He spent a lot of time trying to sell me a system, when in fact I'd already done my research and knew I wanted to buy their products if they could improve my water quality. The salesman was able to give me measurements of dissolved solids and pH, which was important to me. Installation was fast; within about a week, our system was in place! Unfortunately, the installation did not pass inspection. When I contacted EcoWater Texas about the problem, the owner said the inspector was being unreasonable, and this had never happened before. He said he was uncomfortable having his plumber do the work the inspector required, and I would have to find someone else to do it. He said he'd pay the cost if it was reasonable. I contacted the inspector to get a detailed explanation of the work to be done. The inspector came over and gave me a red tag, formally failing the installation. He said I should call EcoWater Texas and tell them I had the tag, and if I submitted the tag to the licensing board they'd make it right. When I did that, EcoWater Texas agreed to find a plumber to do the work and cover the costs. The new plumber finished the installation, and it passed inspection. I then asked EcoWater Texas to test my water to make sure the system was working as advertised. This took a little time, but the salesman returned and did the testing. That's when I learned the system was only treating half my water! The rest entered the house in a different place. Apparently EcoWater Texas didn't check for that when they did the original installation. So EcoWater Texas had the second plumber come back and tie in the rest of the house water. The entire process took several months.

Perfect! On time, performed all required maintenance, the guy doing the work explained everything he was doing and did a great job!

Work was completed on-time, cleaned up well after themselves, no problems after 3 years of operation.

We had a system installed earlier this year and it went well. The consultation and installation and everything went very well. Their price is actually very good.

Installation was great. The service guys were excellent. The salesperson left out a few important details such as the discounts we were able to eventually get and the communication between the service guys and the salesperson was lacking.

Sales person was excellent and others who have replaced filters have been very prompt and professional.

Very good, quickly and cleanly done.

It went really well. They are always good

Very good, fast respond

The installation itself went well, and the additional items promised were received. We negotiated for more items since we didn't need an additional RO filter. NOW here is the BUT. We do have satisfactory whole house basic filtration, BUT it adjusts the pH the wrong way for us. Sales person tested water but I don't think she was used to seeing high pH like we have out here. We really needed a different solution to take care of that, but that wasn't suggested. So our water is even softer now. This keeps us from being satisfied with what is a good product otherwise. Last periodic servicing January 2017, satisfactorily performed.

We love the water now.

Great! Very informative, telling and showing me how well the system is working.

unknown

I'm happy with the system.

I found them through Costco. I called to ask questions however they said that you have to set up appointment with a sales rep to come to your house. I hate sales rep because they all talk too much and make false promises. But I want a water filter system and they had good reviews, so I agreed. Unfortunately we got Andy. He talks way too much but I knew we needed the system so I listened to him for over an hour. He was very nice and responsive initially. He had also promised to come back to spread grass seeds on the part of our lawn that they had dug up. Which he never kept. He told me to call him after the system was installed so he can come and check the water. That never happened. Because he said he would call my husband and come over on Saturday, he never called until I texted him. He called my husband and told him that he was out of town and he would send us a Lowes gift card and we can go buy the grass seeds. So decided to call and ask what was going on. He proceed to tell me (with an attitude) that I was confused and that maybe he wasn't providing good customer service to me. Our call got disconnected and he never called me back. Instead he decided to text my husband promising more things. When my husband confronted him of his attitudes, he never respond. So I decided to call the company and once again unfortunately the wrong person picked up, Dee. She listened and apologized and said she would communicate with Samuel so that he would contact me. She confirmed when I texted her the second time. Friday evening 9PM, no calls. I texted her asking about it because I had waited all day. she proceed to tell me this: "thanks for following up, his car was broken into yesterday so he lost a day. I am sure you can understand his stress." No apologies, just an excuse. Also, it was highly inappropriate for her to share that details with me. I told her it was an unfortunate event, however someone should have reached out to me. Not wait til I ask. she then said, "S. you don't sound like you have compassion." "He is a young father. Please try to be understanding when you talk to him, he is not responsible for the preceding. I am bending over backwards and I feel like your attacking my efforts. If you were robbed how well would your schedule day go that day?" "If my cleaning lady makes a promise but can't keep it because she got robbed, I will not be mad at her. I care about her first." And there's more but I'll spare you. After my husband called the owner, who was super nice, he sent Samuel to us. Samuel pulled up his phone record and confirmed with me that Dee NEVER contact him to give him my information. The time that she did that was right after I messaged her on that same night. Both Andy and Dee are extremely rude and unprofessional. It was a good thing that Samuel came and did things right. Samuel was professional and very nice. As far the installations: our front yard was dug up but that's part of the process. they didn't put it together as good as we had expected. Our flower bed drip lines were showing but they tried to make it better. My husband and I just went ahead fixed it ourselves. We enjoy the filtered water. We had a meter and tested it ourselves as well. you'll notice that your skin wont as dry as before. They installed the reverse osmosis in the kitchen - no more trips to the water store. Overall the product is good but the service from the two rep was absolutely horrendous. My sister has a whole house water system from a different company and she loves them. I should have went with her company. But what's done is done. Their products isn't the problem. It's the rep.

Always good.

Always good.

They are excellent. Very prompt. They have everything to like, and nothing to dislike. They're very reliable, stable, any time you have a problem, they are here to help.

They are very prompt. We have an annual contract with them.

Very Well. the installation was very professional and quick and clean.

It's a great company. They're not the least expensive.

Great service--a little expensive for annual maintenance renewal, but worth the time savings.